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Undo booking cancellation

Once a reservation is canceled in Mews, unfortunately it must be recreated in case a guest decides they would like to stay. This can be inconvenient in case of no shows that must come the next day or reservations that may have been canceled accidentally. An additional feature to reinstate canceled bookings could help simplify these occasions as all booking details could be preserved and records would be unified.

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Aniko shared this idea  ·   ·  Report…  ·  Admin →
released  ·  AdminNienke Wilbrink (Admin, Mews Systems) responded  · 

Hi Everyone,


Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users. 


*Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements. 


More information can be found in this release note. 


To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight. 


Warmest regards,

Nienke 

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  • Gwenny commented  ·   ·  Report

    Would be good to be able to reinstate a cancelled booking....

  • James J commented  ·   ·  Report

    Absolutely agree! I've worked in hotels for years and sometimes things happen. Sometime either the guest or staff might make an error and a reinstatement is necessary!! Its so frustrating and stressful to have to make a makeshift reservation in order to get a guest checked in.

  • Linda Ohlson commented  ·   ·  Report

    Please add this function as well as allow to change the status of the reservation back to optional one one confirmed.

  • roland.galliker commented  ·   ·  Report

    When re-instating a cancelled reservation, pls add the funtion whether to keep or not to keep previously confirmed rate.

  • Nikola Uchytilová commented  ·   ·  Report

    Please do it one simple thing for all of us. Implement the REINSTATE button.
    Each PMS have it!!!
    Do it please as soon as possible.

  • Sarina Runge commented  ·   ·  Report

    this feature would be very helpful. And of course a time saver!

  • Rye Laing commented  ·   ·  Report

    wishing this feature was available asap... would be helpful with to reinstate a cxl/no show reservation.

  • Alba Cruz Rodriguez commented  ·   ·  Report

    Agreed with Andronikos, we should be able to reinstate a cancelled reservation

  • Andronikos Papanikolaou commented  ·   ·  Report

    The fact that you cannot reinstate a cancelled reservation is very bad for the system and a reason to consider ending my cooperation with it.

  • Mathieu PUYDENUS commented  ·   ·  Report

    Definitely agree ! Worth it especially if you cancelled a group of 30 rooms with different room types... Time saver !

  • Petra Baartman-Schutten commented  ·   ·  Report

    It would be great if the option for changing back a cancelled reservation to confirmed or tentative. Now you have to make a new reservation, it would be a time changer.

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