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Partial look up in search bar

The search function is useful for quickly finding a reservation or customer profile, however with some compound names and or prefixes attached to names of certain nationalities, it makes this function harder to use since partial searching is currently not possible. Expanding this search function could improve this feature to allow searching for any and all parts of a customer's name, making results more accurate and data easier to navigate.

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André Henke Marques shared this idea  ·   ·  Report…  ·  Admin →

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  • Sam commented  ·   ·  Report

    Often the reservation number in Mews is longer than what the guest has, the guest only has partial of the number making it impossible to use the search bar for these cases. Plus you need to enter the name exactly as it has been entered on their reservation, also very difficult for guests with multiple last names etc.

  • jorgen.wang commented  ·   ·  Report

    I would also love to be able to search on for example booking.com reservation number. It was possible before, not anymore

  • Eva Musilova commented  ·   ·  Report

    In case the channel manager transfer the booking number in following format BOOKING-123456, the partial look up in search bar is absolutely essential!

  • Anonymous commented  ·   ·  Report

    Same here! It is the first PMS system I have worked with, without a partial search function. Most common in my experience is the use of asterisk (*) sign to use as quick search function without spelling the entire name correct.

  • Linda Ohlson commented  ·   ·  Report

    Please improve this search functionality to work better. It's giving as hard time and we end up creating too many profiles and not find easily the correct one.

  • Claudia M. commented  ·   ·  Report

    Our hotels also struggle with the search bar, coming from a software where you can search even parts of names, first name or travel agent and a result is coming up. The function in MEWS is extremely limited and should give more flexibility in the search.