535 results found
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Inquiry email states we hold rooms - not correct
There is no booking, we do not hold any rooms for the client
2 votesHi Wendy
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Creating Notes in Tasks
When a note is created in a Reservation there are times that a corresponding Task must be created based upon the notes. These are currently two separate functions.
Example:
Note: Wedding Package
Task: Wedding Package, deliver chilled Champagne, cheese and crackers by 4pm, 6/21/21.It would be great if the Note section you had an option to create a corresponding task at the same time. Thereby insuring a specific note is not missed as a Task.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add a product
When you add a product on the reservation screen, it would be nice to be able to select what date you want it for instead of being put for the all stay and after have to cancel the date you don't want it
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion
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aperçu des réservations (Reservation overview)
L'écran "aperçu des réservations" montre les arrivées en commençant par les prénoms et non les noms. Ceci serait plus simple d'avoir les noms des clients EN ENTIER, même sans le prénom!
The "Reservation overview" screen shows arrivals starting with first names and not last names. It would be easier to have the names of the clients IN FULL, even without the first name!
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion
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Record multiple travel agencies for improved origin segmentation
When we receive bookings from destination management companies, the original source of the bookings often come from travel agents before they are sent to a destination mangement company and finally the PMS. In Mews, we are only able to view a single travel agency which means that we can only see the name of the destination management company; we are not able to see the name of the travel agencies that made the original bookings.
We would like our sales and marketing teams to have insights on the travel agencies that are making reservations.
2 votes -
Show tasks "assigned to me"
As a reservations agent I would like to quickly view the tasks assigned to me when I start my shift.
2 votes -
Show reservation details in tasks overview
Allow users to view the name and reservation number for tasks attached to reservations.
2 votes -
Timestamp in action log for marketing changes
Action log of the reservations should also include a date/time when guest modified their marketing preferences (accepting or not to receive marketing emails).
2 votes -
Add the ability to choose internals from the rooming list
The Rooming List can be used to add numerous reservations in one go. One of the necessities of this type of import is to be able to calibrate the reservations in one go also. Thus, if the client chooses that all the persons in the group need to pay their extra by themselves, then the Cashlist internals function needs to be ticked the same amount of times in Commander.
Allow the Rooming List to also populate certain internals directly into the reservations/profiles in order to populate the information in one go.
2 votes -
registration card
choose where you would like to print the text on the reg card (currently on the right hand margin and most guests read from left to right rather than right to left).
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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add self-isolation as a purpose of stay
we would like to have another purpose of stay called "self-isolation" please
2 votesHi Simone,
Thank you for sharing your idea with the Mews Community. This idea has been set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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able to change font to bold in tasks
it would be good if certain words or phrases could be highlighted in a task or made to bold font so that it stands out in the message.
Especially important as tasks can not be linked to an arrival or departure date or set up as a recurring task (i.e. every week on a monday)2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add turnaway reason in reservation screen
On the reservation screen, if the reservation is not saved (guests changed his mind for a reason) I want to be able to enter a turnaway reason: Price too high, room type not available...
2 votes -
Configuration setting which allows us to Swop number of adults in reservation screen van low to high
Configuration setting which allows us to Swop number of adults in reservation screen van low to high.
By default its set to highest number of users, while our business services predominantly 1 persons in dorm types.
We notice many wrong bookings are made, since its set by default on 1.Could we please get a choice on whether we display 1 adult before 2 adults.
2 votes -
2 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Gutschein ertsellen und einlösen
Als Hotel wir bräuchten ein option die Gutschein zu erstellen und lösen in Mews wie in Inkentoo System Kassen. Sehr wichtig für die Buchaltung
As a hotel we would need an option to create the voucher and solve it in Mews as in Inkentoo system cash registers. Very important for accounting
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Creating Invoices for external clients
As promised here is the video with the 2 issues that our reception team will be delighted with if they are improved :)
The first one: when creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this…
2 votesReview of Mews Search starting and in exploration phase
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Get updates on existing support cases via the digital assistant
It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.
It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…
1 vote -
Rate group and rate descriptions showing on the New reservation screen
Currently Mews does not show rate group description and rate description when multiple rates are available within one rate group. This is not ideal for any hotel that may have multiple properties to manage as well as multiple reservationists. Its unreasonable to expect for reservationists and multiple property management to remember or recall information that is vital to relay to the guest at time of booking. Most hotels have multiple rates so this is a feature that is 100% missing and required for Mews tobe competitive in the PMS market for groups and PMS for hotels.
1 vote -
Guest to Product association
As a property that hosts guests for long stays, it is important to know what guest is associated with what product.
When a product is charged (1x) and consumed by one person and two people are on a reservation, there is no way to determine what guest is associated with what product. This gets more complicated the more products purchased that are for single consumption.
1 vote
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