Mews Operations (PMS)

Mews Operations (PMS)

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  1. Admin to control employees profile picture, allow for the ability to enable/disable this function on employee level

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  2. Admin to have own the rights to be able to change employees usernames, currently all employees can change their usernames themselves

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. In terms of standardization, there is no option to select name or short name, the short name will display on the timeline when the name does not fit. Same for all others screens on the PMS. Pending on how much space there is within relevant window, the space name could show in 3 different ways i.e "standard queen room" - "B1B" or even just "B" (for the timeline) if there is only 1 space within this category.
    Would like to have the ability to decide the way we would like these to be displayed across the PMS (Short/long names) in…

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Users that have not logged in for i.e a month should be disabled automatically. This is to ensure that only current staff members have access to PMS

    2 votes

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  5. In the date filters, latest date remains in the past after earliest date has been set in the future.

    To prevent additional manual work:
    MEWS should automatically change the calendar date to a date later than the check-in date selected. For example, check in date 1/1/2021, check out date should default to 2/1/2021 (and not remain to todays date).

    30 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Mews lists amenities on the individual room level.

    It makes more sense to list amenities on the room category level so that all rooms within a specific category come with a set of amenities.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  7. department: customer support
    We would like to be able to turn off the sound when a notification comes in.
    when we are talking to guests, it is very annoying when we hear a 'ping' in our ear all the time.
    if it is also possible to turn off the notifications completely, that would be great.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Currently you can set "reservation assignment strategy" to manage how rooms are allocated to reservations (e.g. top down, bottom up etc.). This works well, except there are a couple of rooms that we would like to allocate as "last sell". i.e. all other rooms get allocated automatically according to the reservation assignment strategy, with the exception of certain room numbers, which would get allocated last if the hotel was to be fully occupied.

    11 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Availability block report there are two statuses: optional & Confirmed. I would request that you can also have a cancelled state aswell. That way you can have a overview of all cancelled blocks, statistics regarding which blocks were picked up and easier communication within the hotel and the booker.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow the Emails queue to be accessed also by non-admin users (or at least to give the option to allow this or not)

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Would be good to have the ability to have a mid - stay rate change.
    For example New Years eve package and additional nights on a BB rate. Currently have to make two separate reservations?

    46 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. I have 2 requests that both pertain to the rooming list functionality.

    1) I would like to be able to edit rooming lists once they are downloaded. Right now, they download as locked excel spreadsheets. That means it is impossible to add notes, or simply delete columns that are not relevant. I would like to share rooming lists with clients, but that is not possible without being able to edit them.

    2) If reservations within a group have two companions noted in the reservation, the rooming list duplicates each reservation, making the groups appear double in size. This is confusing,…

    5 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your feedback. We are currently monitoring feedback for adjustable columns in for the rooming list in the request that can be found linked below:

    https://feedback.mews.com/forums/918232/suggestions/44455869

    The rooming list was originally created in a non editable format to ensure that all data filled in by guests was accurate and did not result in errors for cases where information was added to the wrong fields.

    We are however open to expanding the fields that can be edited in the rooming list. Would you be able to share the fields you would like to add or remove from the rooming list with us?

  13. We have large flats with 3 rooms, equipped as follows s1iLiving room (not bookable independently).
    2 bedrooms (can be booked in combination with the living room as a small or large flat, or separately as 2 studios.
    Is it possible to add the living room so that it is not included in the count of total available rooms?
    In one of our existing houses, this means that instead of 124 rooms with 10 flats, we suddenly have 134 available rooms.
    For the cleaning report, it certainly makes sense to list all rooms. However, for all statistics, the data is distorted.

    8 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  14. When you have regular or returing guests it is very unconvenient and unwelcoming that the automatic settlement failure emails are automattically send to the guest, even if the card is on file. Guests do not want to endlesy update theire details again and again and again as they are expecting that after a couple of stays everything is fine for them.

    Solution: allow the Mews Merchant to charge the card linked to the guest and not linked to the reservation.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. We need to be able to send a before stay email in HTML without neither the chat nor the check-in buttons. Thank you!

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  16. It would be useful to add more conditions to product rules; e.g., comments -- this would allow to create product rules based on matching words in the reservation comments.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for sharing your idea with us, would you be able to share example of comments that you would like to result in a product rule being triggered?

    Any additional information you can share with us would be helpful for us to better understand your request.

  17. In the Messages (Chat with Guest) it would be very useful to at least display the Room Number (Apartment ID) of the Guest after or before his Name...

    We always need to go back to timeline to find this info while chatting with the guest... very annoying and almost impossible with app on smartphone.

    Thank you.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. sometimes you need to alert more than one department and/or people of the same task.
    would be handy if you had the opportunity to chose more than one department for the task, or be able to copy it, rather than having to type it all again.

    12 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow a free text 'notes' section in the emails sent to the guests. This is to have a more personalised communication and add details such as information about the driver if the bookings includes a transfer or to confirm that a specific request/preference from the guest has been recorded (for example: request for a room with a view, acknowledgment of a food allergy, etc.)

    6 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Creat printer friendly task report list. needs reservation number and room number for report.

    Possibly bigger issue, instead of just having a filter, maybe have options on what you want shown on report?

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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