Show support history in customer communications
It is a real shame, that in your support email replies you cannot include at the bottom the initial requests which shows a detailed explanation of the issue submitted.
So one has to always dig back to find out what one originally said in a previous email. With several tickets open this can get really confusing.
I would highly recommend you change your system, so the full history of conversations is always on ONE ticket, including the original request.
George
shared this idea
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Sam
commented
Yes! This is a huge frustration that happens all the time, especially if a ticket has been open for several months and you need to search for your original email to get the examples again.