Change confirmed state to optional
Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.
Callum Jennings commented
This seems essential in the current climate. please work on this. considering the advice provided to me from your tech support is, when a prepaid rate is booked, and guest has insufficient funds available on their card, the booking will still go through and your suggestion is to make this booking 'Optional' until payment can be taken.
Kathlyn Voss commented
Yes pleeaase! And reactivating Cancelled bookings! *URGENT* :)
Receptie Badhotel commented
Yes please we would also find this very helpful
Yes, please make it happen! Saves so much time for reservation agents!
Hôtel MYRTILLES commented
Very interresting option even from Confirmed to Inquiry, would be nice as well.
With the actual sanitary situation where 'COVID19', care of regulation for business and tourism, we receive lot of request to place the reservation on a 'On Hold' statut, to re-reserve on a later stage, when travel regulation would be open again.
Etienne ROY commented
we are waiting for that possibility
Linda Ohlson commented
Please allow us to change the reservation status between confirmed - optional - cancelled back and forward. In these uncertain times when everything is changing all the time and I hope Mews with it. This is a basic feature which should be allowed.
Frank Blattl commented
Please also think about to re-activate cancelled reservations.
Reservations Department commented
Converting bookings from confirmed to option will notably help the Reservation and Group department to ease any processes in a matter of a second, instead of cancelling and recreating the same booking merely for a simple correction.
Thank you for your consideration.
Christian Furtner commented
I send an option to guest, they confirm but don't provide a credit card so we would need to change that confirmed reservation back to optional to motivate the guest to provide payment details.
jean-claude demaria commented
That would be good, as we are not able now on mews yo send a proforma invoice for an optional booking. We then have to confirm it to send a proforma, cancel it and re-create as optional.
Alexandre 1K Paris commented
Hi Mews Team !
The option to change a reservation status to optional would be very helpful ! PLease work in this option please!
Francois fmombellet commented
oui merci de rajouter cette option dés la prise de réservation, et si le pré-paiement échoue avant annulation définitive si pas d'autres moyens de paiement trouvé.
This would be great to improve the reservation management