327 results found
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Display consumption date on the bill
Instead of displaying the creation date, it would make more sense for our guests to see the consumption date so that when they check their bill they can quickly identify when certain items were used.
54 votesConsumed date displays on the bill
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2 votes
Hello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
Please check out our release notes for more information – https://www.mews.li/app/release-notes.
Thank you again for sharing your idea!
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New billing needs to be removed or improved !
The new billing feature is awful. it is not easy to read or negotiate at all.
I can see that a lot of people feel the same and Mews resistance to change this back. Please listen to your users. I do not see how this new features improves anything at all.
If a guest has a lot of bookings coming up it is even worse.
6 votesHello Maria,
Thank you for sharing your feedback with us.
Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.
We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.
The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items…
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billing screen displaying in date order top to bottom
at the moment when one guest has multiple bookings (i.e. coming for one day every week), the bill at the top of the screen is the one with the furthest arrival date.
that doesn't make sense.
the most recent date should be at the top and those days further in the future at the bottom of the screen.
it is too easy to make mistakes now with creating invoices or taking payments for the wrong date / week / stay4 votesThis changed with the last billing screen updates
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Commander Touchscreen Sensitivity on iPad Results in Wrong Input
When using Commander on an iPad, when selecting links such as under Finance, Reports and Reservations the links are very close together and when touched, there is no response or incorrect input as your finger may accidentally touch the wrong link. You have to be careful where you touch. On a laptop or computer, there doesn't seem to be a problem but with a smaller screen there is a challenge. Maybe spacing these links slightly more apart or using a slightly larger font would help in accidental input.
1 voteHello Mewsers,
Thank you for sharing your feedback with us. We are very happy to inform you that Mews is not more responsive on all mobile devices including iPads!
Should you encounter any sections of Mews that are not responsive please do let us know.
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Pickup of Cancellations
It would be great to have overview of „negative“ pick-Ups, so cancellations in the Pick Up Analytics tool. Even on the Dashboard, so you have a perfect overview of positive (bookings) and negative (cancellation) pick ups. As a reference: Pace is doing it in their pick up report
8 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
Please check out our release notes – https://www.mews.li/app/release-notes.
Thank you again for sharing your idea!
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make product report available for all products, not only stay poducts
Hi, it would begerat if the product report showed all products, not only stay products, as we have many products and would like to find and filter them for statistics.
9 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Option to add bedrooms to a meeting event
When we have a meeting room booked and the company would like add bedrooms to their booking. So everything is connected and is clear that the reservations are for the same event.
1 voteHi, to create new reservation of another bookable service linked to a reservation of the Meeting room, please, use Reservation group functionality.
You can use the same dates, details etc - just use the "Add another reservation" button in the Reservation flow.
Alternatively, you can create a new reservation for the accommodation and merge it with the meeting room booking - again, everything will be in the same reservation group.
Best regards,
Martin Kucera
Product manager
Mews
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deleting house use bookings crashes the system
every time you delete a house use booking it crashes the system. a couple of days ago it just took about 2 minutes to process through the system, since yesterday it crashes the actual page and you have to re-open a new mews to continue your work. totally frustrating
1 voteHello Mewsers,
We are happy to inform you that we have resolved the issue where house use resrvations were crashing the system upon deletion.
Kind regards,
Mews Product team
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american v. british date set up
although my profile is set up correctly with british language and britisch culture, Mews is STILL showing me american dates. this is apparent in analytics as well as confirmations i email.
i have asked in the past to get this solved but nobody seems to be interested.2 votesHello from the Mews product team.
We are so pleased to let you know that we have extended the configuration of Mews Analytics to correctly accept the language and culture settings.
Thank you again for sharing your idea!
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move button
Move the "Move selected items" button up to be next to "Move all items" button in billing. The placement of the button right now doesn't make any sense.
3 votesThis feedback relates to the old billing screen and now it works differently.
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no post
Have a no post option available so that a guest can not charge to a room from an outlet if we do not have money for them
8 votesWe have a 'Cashlist' feature to do this.
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Assign task in reservation
It would be handy if it would be possible to directly assign a task to someone in a reservation, for example extra bed for housekeeping, as extra next to linking a reservation to a task.
2 votesHello Matthias,
Thank you for sharing your feedback with us.
We are happy to inform you that we currently support the ability to create and assign a task directly from a reservation.
In order to perform this action:
1. Select a reservation > select the status tab >
2. Scroll down and select “Create task”. 3. This will open the task form where you can both, create a task and assign it to either an employee or department. -
aperçu des réservations
L'écran "aperçu des réservations" montre les arrivées en commençant par les prénoms et non les noms. Ceci serait plus simple d'avoir les noms des clients EN ENTIER, même sans le prénom!
1 vote👋 This was actually released in 2021 (release note from then) and you can find a guide to using the reservation overview here (in French) showing how the report now puts last name first rather than first name. Thanks for your suggestion!
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Option to create “Dummy” Space Categories
Idea:
Having Dummy spaces is immensely helpful for hotels, so we can place those guests over there. These are those guests who are not going to arrive or who have booked with an invalid cc. By placing the reservation in dummy, we keep them on a waiting list, while at the same time keeping the reservation active on the OTA channel!
It allows us to give preference to guests who pay and weed out fake/ fraud bookers
Dummy allows us to directly release the room online and keep the timeline sorted, without having to change the occupancy/ availability manually every…
23 votesSpaces without assigned categories can be used for this purpose.
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Meals for children
When we charge the breakfast, the price is the same for the adults of for the children we can't make a difference. It'd b great if we can fix this: the products are adjusted with the number of adults/children in the room
17 votesHello Mewsers,
We are very happy to inform you that you can now modify the number of products added to a reservation, which will allow you to price products differently for children upon reservation creation.
For more information on this, please visit our release notes page:
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Room move during the stay of our Guest
A guest stays in the hotel for a longer period of time. Now he has to move to another room. It would be nice if there is a possibility to move this room. For example with drag and drop. As an alternative, the booking should be marked with a symbol so that you can recognize the guest is staying longer in the house!
11 votesHi Emmeran,
It is currently possible to split a reservation during a guests stay.
You can perform this action by opening a reservation → selecting the “properties” tab. In the section “Split reservation”, select the date and time that the guest will begin their stay in the new room.
Once you’ve select “Ok”, you will be able to view two reservations for the guest. The current reservation will be labelled “Checked in”, and the reservation for a future date will be labelled “Future”.
From here you can move the either reservation to a desired space.
You can find more information on the steps mentioned above in the Mews guide:
https://intercom.help/mews-systems/en/articles/4245552-split-a-reservation
Should you have any questions related to splitting reservations, our customer care team will be happy to assist you.
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US Registration card - date format
Registration cards in the US legal environment are in the wrong format: DD/MM/YYYY.
The correct format according to the local standard should be MM/DD/YYYY.2 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You will now be able to view registration cards in the US standard date format.
Please check out our release notes for more information – https://www.mews.li/app/release-notes.
Thank you again for sharing your idea!
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2 votes
Hey community!
This problem was solved and housekeeping users don't have access to the financial reports 👏
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task filters disappear
every time you complete a task, the filters disappear / clear. that has never happened before and is rather annoying to be honest. it is a waste of time having to (re)set them after each action.
2 votesHello Simone,
The issue you have reported was resolved as of May 13th 2021.
Should you encounter the issue again. Please do let us know.
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