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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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327 results found

  1. 13 votes

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  2. "Confirmation emails currently include the important details that guests need to know upon their arrival. However, with the addition of a unique QR code in these emails, guests can use that email as a tool and check-in using that code to further streamline that arrival process."

    12 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  3. Some countries are not able to properly price and account VAT for long stays, especially when the long stay is changed from the original reservation above or below the certain amount of days. At billing, Mews should properly calculate the discount based on the length of stay (e.g. discount is for every day of a stay longer than 28 days; no discount for a stay of less than 29 days), adjusting the overall price to be paid by the guest, based on any discount.

    12 votes

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  4. When you search for reservations has to be clear which one is the current one.

    10 votes

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    1 comment  ·  Other  ·  Admin →
  5. 11 votes

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    Hello from the Mews product team!

    We are pleased to let you know that your feature request has been released. This can be done by our Onboarding team when creating a new property.


    Thank you for sharing your idea and helping our continuous improvement!


    Yours,

    Ettore Zotarelli

  6. 8 votes

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  7. "For many properties, reservations will come in from various travel agencies, which often come along with unique travel agency numbers. To help clarify this these various details, a field for travel agency number could be added to the reservation module to keep all those important details in one easy-to-find place."

    4 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  8. 7 votes

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  9. 7 votes

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    1 comment  ·  Other  ·  Admin →
  10. Split in-house reservations to move guests to a different room mid-stay

    8 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  11. 6 votes

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    released  ·  0 comments  ·  Admin →
  12. Currently, it is not possible to import Optional bookings to Mews, which would create a lot of manual work adding those to your system. For this reason, it could helpful to add an additional column for State, which could help differentiate between Confirmed and Optional bookings. This new feature would not only add value to the import, but it could also creates a workaround to import allotments.

    7 votes

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    Hello from the Mews product team 👋

    Thank you for sharing your feedback with us!

    We’re happy to let you know that your requested feature has now been released and is available for all new onboardings - when importing reservations via our Excel import tool, reservations with a release date will be automatically set as Optional. Those without, are regular reservations.

    We really appreciate your input and support!

    Yours,

    Ettore Zotarelli

    Senior Product Manager - Growth

  13. 7 votes

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    released  ·  0 comments  ·  User management  ·  Admin →
  14. 7 votes

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  15. 5 votes

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    released  ·  Mews Product Team responded

    Hello,
    Have had this filter on the reservation report for a few months now. Sorry for not updating you earlier – there was another item that requested the same and we did not realize there was a duplicate.
    Regards,
    Ilia
    Product Manager – Commander

  16. 6 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  17. 6 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  18. 6 votes

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    released  ·  0 comments  ·  Admin →
  19. Extend import functionality to include updates for all companion details for your group bookings

    6 votes

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    0 comments  ·  Other  ·  Admin →

    Hello,

    Thank you very much for your feedback. We are happy to inform you that we have recently released a reservation rooming list that will allow you to update all the companions, and companion details in reservation group including identity document information.

    You can learn more about this feature from our help centre:

    https://help.mews.com/hc/en-us/articles/360008489537-Manage-group-reservations-with-rooming-lists

    Should you have any additional feedback, please do let us know.

    Kind regards,
    Aldair
    Mews Product Team

  20. 4 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    Apologies that this hasn’t been updated at the time it should, moving it released.

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