374 results found
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segmentación de los clientes
Para evaluar el éxito de las campañas publicitarías y de la propia satisfacción de nuestros clientes sería bueno contar con un campo desplegable en la ficha del cliente dónde , al igual que en el campo segmento, podamos recoger los medios por los cuales los clientes nos han conocido y por lo tanto los que nos interesa monitorizar. Por ejemplo, hacemos una campaña en Instagram y , preguntando a los nuevos clientes por qué medio nos conocieron , podemos a posteriori ver los informes segmentados por este criterio los cuales nos darán una idea de cual es el medio más…
1 vote -
Allow custom rules to automatically apply guest classifications
It would be really useful if you could create custom rules that automatically apply guest classifications. E.g. once a guest completes 3 stays, they are marked as Important, then once they have completed 5 stays, they are marked as VIP.
Similarly, it would be great if there was also an option to retroactively these rules, e.g. Mews could identify all guests that have 3 completed stays and classifies them as Important, or if they have 5 or more it classifies them as VIP instead of important.
1 vote -
Show balance in reservations overview at arrivals and departures
It would be helpful to see the the balance of the reservation in the reservation overview
2 votes -
Make guest-in-house report available from mobile app
In case of a fire event, it would be beneficial to have ability to open in house report from your phone on the Mobile App, especially if reception is the place that is on fire.
Having to always print it from PC is not the most convenient.1 vote -
Standardization of Reports
Proposal: Standardization of Reports
Inconsistent Data Presentation:
Reports are currently displaying different data sets.Varying Criteria:
Not every report uses the same criteria to present data, leading to discrepancies.Divergent KPIs:
As a result, each report shows different key performance indicators, depending on the data and criteria used.Risk of Misinterpretation:
These inconsistencies can lead to confusion and may result in misleading statements or incorrect insights.Harmonized Reporting:
My goal is to harmonize all reports so that every report shows the exact same data. Since all the data originates from the same source, there should be no discrepancies between reports.2 votes -
Reports via email
It would be great to have reports scheduled via email so that we can monitor multiple properties production / res made yesterday / manager flash via pdf quickly on an email instead of running each single report
1 vote -
Full guest profile data base extraction for multiproperty
It should be possible to get a full data export of all guest profiles existing in Mews. Having multiple properties sharing 1 guest database, I do not want to use/create reports per hotel/per period. That is time consuming and report data is limited. I just need 1 data dump with all guest profiles.
1 vote -
Bills & Invoices Report: Filter Credit Note Counters (Italy)
Currently, only Bill Counters have filters in the Bills & Invoices Report - We should consider the Credit Note Counters as well.
3 votes -
Single Mail for Exports
There is no feature that consolidates all exports into a single email. Each report export must be configured individually for the same hotel.
1 vote -
Space upgrade report
Create a report that shows space upgrades purchased through Online Check in
16 votes -
More filter options in check-in flow
Enables you to create filters to highlight all online check-ins and a filter to highlight those that are:
Inspected
clean
dirty
out of order6 votes -
Additional Filters for Accounting Report
Can we consider adding filters and Columns for the following
External Identifier (as seen in the Payment Report)
Settlement Identifier (as seen in Payout/Payment Report)
Bill Number for all rows> _now, bill numbers are only associated with a closed bill or issued invoice bill. Perhaps, it would be useful to have a piece of data that could be picked up by an Accounting Software at least.
Owner > mostly, for items in the unpaid section as this is not considered a bill at this time. Therefore, it is worth considering adding item-level data as rows by including unpaid items/deposits as…
2 votes -
analysis by room typology
When I import into Mews Analytics the information from up to two years ago from the previous PMS, the template provided by Mews does not allow me to differentiate by type of room or flat. Therefore, it will never provide me with the ADR, occupancy or total revenue data by type of room/apartment. It would be very convenient to modify this in order to have a fully detailed history.
1 vote -
Product Checklist Date Filter
When you change the date filter and open a reservation, the preselected date resets back to the current date instead of the date you selected which creates an extra step for properties.
11 votes -
Type and tab instead of clicking from calender to change date in report filters
It would speed up the selection of dates in the filters if one could just type then press tab key. Ideally it would auto populate the current year. Also, some date selections do not adjust the end date based on the selected start date so it takes quite a lot of clicks to, say, get the view of your OCC for next week. Same for changing rates for date ranges etc.
5 votes -
Name scheduled report excel sheets
Hi,
Even though we can name the schedule, we receive the report with its standard name: Accounting Report - Reservation Report....
This creates confusion as we use the same report with different filters every day, but both are named the same...
Could it be arranged that the report (excel sheet) inherits the name of the schedule?Thanks
1 vote -
Forecast
Dear MEWS Team,
We would like to give you our feedback on the subject of reports. We have already discussed this issue with our contact person at MEWS, and apparently the reports we want to / can pull are a bit limited. So I am happy to share our feedback here and we hope it will soon be resolved and ready to help other hotels:
We need the report or reports to work in the following topics:
- Revenue Conversion --> General and individually (per person)
- Lead Conversion --> General and individually (per person)
- Lead per hour --> General and individually…
1 vote -
AI analysis of reservation notes and turn it into structured data
Hi!
Sometimes we receive a ton of information about the guest or the reservation via reservation notes from OTAs / TAs that are not structured and thus currently cannot be used to enhance the guest profile or reservation with structured data. LLM-AI analysis could potentiall understand the notes and make filter usable information and turn it into structured data.
Example:
Guest preferences: often times "high floor" "bath tub" "balcony" "quite room" "away from elevators" etc. are added to the reservation notes. matching those to the guest preferences available in profiles and space features before assigning a room would allow the…8 votes -
Aufgaben-Liste
Die zu erledigenden Aufgaben in der Dashboard-Liste sollten auswählbar sein. Derzeit sind zuviel Nonsens-Aufgaben darin und die Liste verliert damit ihre Übersicht und ihren Sinn
2 votes -
Create Reservation Report-link with specific filters
Create an automatic scheduled Reservation Report-link with specific filter on default. Just like the scheduled reports that we have today, but that we only receive an link / URL directly to the list in Mews. Also in a security perspective - that we don't have our guest's name sent to our emails everyday with all the booking information. It would be more secure to receive a link so you need to actually log in to Mews to have all the data.
It is so much easier to handle the Reservation List directly in Mews, than operate with PDF.list's.
3 votes
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