Ability to Book a Reservation by Overriding Restrictions by Management
When using Mews to book a reservation, there are times a manager needs to have the ability to override the restrictions and "Force-Sell" a room. Example the property may have a 2 night minimum, but wants to book a VIP for 1 night only. The process now is to remove the restriction, book the reservation and put the restriction back on which exposes availability. Better to have a NS (Normal Sell using restrictions) and FS (Force-Sell with overrides restrictions) for Management use only.
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Etienne etienne commented
This is a must have. We canno't have the front desk staff make temporary restrictions changes to accomodate particular guess while they do not have the knowledge and the Mews access rights required to do so. This should not be a part of their job but they should be able to make reservations bypassing the restrictions if a specific situation require them to do so. For instance, in our case, there is a 24h+ booking window restriction. But if a customer physically show up on site and we have the capacity to accept them, the front desk staff is unable to do so. They need to send a request to our IT team to change the restrictions temporarily etc.
It is not critical, but it is more than important!
Andreas Westenbrink commented
Often we would like to block certain dates for bookings online.
For example, check-out on a sunday is not allowed in our properties.
But when we receive a request from a VIP guest, we're not going to tell them no.
Currently the only way to get that reservation in the system is to delete the restrictions, make the reservation, and then set the restrictions again. This is time consuming, and prone to human errors.
It would be great to have to option to 'override restrictions' for a single booking in the new reservation window. And maybe give this permission only to front of house manager or higher level staff.
Steffan Walker commented
This would be a great extra feature and save a lot of time when booking.
Bernardo Verweij commented
Amanda Hansen commented
Please consider this idea. It is very time consuming to have to remove and place back on the restriction, ESPECIALLY when simply checking a rate without needing to actually book it. It is also a risk to possibly miss putting the restriction back on.
Esteni Pitout commented
The only workaround we have found is as follows:
If restriction for 2night min stay, we book the room for 2 nights, then adjust to 1 night to allow the rate to be booked.
It would be much better to be able to see WHO made the decision (action log) to override the rate.
Maurits Bots commented
it should always be possible to override as a manager...
Add a user right to override or bypass a restriction. This will allow a manger to make a reservation when hotel is closed for sale instead of deleting the restriction and creating it again
Mariann Ravbjerg commented
2nd on that.
See a danger in having to remove an overall restriction (which is there for a reason) to make a group reservation for example.
Then having to replace the restriction before any other bookings are made.
It's really very unhelpful
Pauline L. Van Nes commented
Would be nice if a reservations when there is a restriction, can be overruled by head of reservations f.e., so when making a reservation deleting the restriction will not be necessary.