Settings and activity
5 results found
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16 votes
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Stephanie Wansek
supported this idea
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221 votes
Hey Mewsers,
Good News! We started working on your feature request which will be ready soon. Remember, keep up to date with our releases by checking out our release notes:
An error occurred while saving the comment Stephanie Wansek
commented
Our situation is slightly different from the original request, although a role-based override may also solve it.
We are not trying to force-sell a new reservation or override a minimum-stay restriction. The issue occurs when a front desk agent tries to move an existing reservation within an availability block. Once all rooms in the block have been picked up, Mews shows the block as having zero remaining spaces and prevents the agent from completing the room move—even when there is genuinely an available room in the same category and the move would not create an overbooking.
Managers with the “overbook” permission can complete the move, but granting that permission to front desk agents gives them much broader authority than is needed and creates a real risk of accidental overbooking.
Mews Support confirmed that this behavior is by design and encouraged us to comment on this feature request. We need either:
• Mews to recognize that moving an existing reservation within available physical inventory is not an overbooking; or
• A narrower, role-based permission that allows authorized employees to override this block restriction without giving them full overbooking privileges.This is an everyday operational need for front desk teams, not simply a management force-sell function.
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2 votesStephanie Wansek
shared this idea
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799 votes
We are ready to Beta test the splitting of payments, if you want to help Beta test this please visit the Mews community and sign up. The next initiative we will move onto will be splitting products and order items.
An error occurred while saving the comment Stephanie Wansek
commented
very important for guests traveling together sharing a room and needing the proper documentation to expense. Each person needs to be able t oshow half the room charge and their payment. There need to be 2 separate bills that each show nightly charges and corresponding payments
Stephanie Wansek
supported this idea
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231 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Stephanie Wansek
supported this idea
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Please extend mail queue retention to at least one year, or six months at an absolute minimum. Guests frequently book more than three months ahead, so confirmation and delivery records can disappear before the stay even happens.
We have already faced a group dispute involving several thousand dollars where we could not prove a confirmation was sent because those records were no longer available. This is a basic operational need with real financial consequences for hotels. I have dealt with this shortcoming several times and strongly urge Mews to prioritize it.