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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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290 results found

  1. Bij het aanmaken van een nieuwe gast of bedrijf het kunnen plaatsen van afspraken of specifieke wensen van een gast.
    Bij het aanmaken van een nieuwe reservering dat deze gegevens dan worden overgenomen. Automatisch in het veld van eigenschappen worden vermeld.
    Denk aan - gastvoorkeur op eerste etage, kamer met bad

    1 vote

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  2. We have to make statistics in most countries and it would help a LOT if the other guest on a reservation who does not have a profile, is automatically the same nationality as the "owner" of the reservation. We have a lot of missing nationalities and we can not correct them without adding every single person with a new profile, in every single reservation and that is too much work.

    31 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. We have several guests who request to have the same (or similar) unit as they stayed in before. currently when looking at the guest profile, it is impossible to see what unit number they stayed in unless you open each reservation card.

    Is there a way so that this displays on the dashboard and perhaps rather than using the place cards use a one line list which displays all information in a clearer view similar to the orders view (i.e. res number / cancelled or stayed / arrival and departure date / unit type / unit number / rate code…

    23 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. large company books a room for a visitor. The company wants a cost center number printed on the invoice. e.G.: HR00012345 c/o John Snow. I see there is a workaround when using a booking number in the Travelagency/OTA field, but when booking is done via OTA I can't use that work around anymore.....

    4 votes

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  5. Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well?

    3 votes

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  6. DOEL van reservering is een verplicht veld met 3 prefixes (student, recreatie, zakelijk) - voor ons zorghotel niet relevant en het is niet aanpasbaar. aangezien het ook een verplicht veld is in de online kiosk hebben we daarom alle mails uitgezet. Het zou goed zijn als je daar aanpassingen in **** doen zodat het past bij het hotel.

    2 votes

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  7. It should be determined by every host itself which emails are sent to customers. There are many guests who complain about the flood of mails.

    7 votes

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  8. Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card.

    25 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. The country code should no longer be transmitted via Channel Manager. This transmits the country of the IP address and can no longer be deleted from the profile. As a result, we have many empty addresses in the guest profiles.

    3 votes

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  10. During the reservation process, add the ability to add a new "Travel agency" as you can add in a new company

    6 votes

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  11. Restrict the creation of Company profiles - restrict user access so not everyone can create company profiles and assign revenue.

    2 votes

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  12. Add a filter to list arrivals/departures by rateplan or company.

    19 votes

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  13. Please sync Mews notes to Enso without changing the reservation details. It seems redundant to change the reservation details every time I need the notes updated on a different platform. Thank you!

    1 vote

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  14. If you want to make a new reservation for a new travel agent, you first have to create a company profile and then the travel agent contract so you can add the TA to the reservation. For travel agents who only make 1 reservation, this is a big hassle.

    It would be easier if you could do this in 1 go and thus make the TA contract and company profile in 1 flow (while making the reservation itself).

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Why is it not possibile to add a new company to a mother company while creating it? Actually we have to create a new company and afterwards open the company profile again to add a mother company. We need to add the mother company for the statistcs.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. If mews could sell USB camera modules that could be placed next to kiosks/computers for easier Document "Scanning".
    If all documents are the same brightness, distance from the lens it could speed up the scanning procedure.

    2 votes

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  17. We would like to have the guest title appear on the registration card.
    Since we show our guests the data on the registration card upon check-in, some guests have shown complaints that there is no title they have input upon reservation.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. TA contracts are connected to bookable services i.e. they are not shared like companies are. Some properties want to import TA contracts from one bookable service to another, they might work with the same partners in different areas (resort/apartments). Maybe it would be beneficial to allow properties to download and then import this information (maybe CSV format) from one bookable service to another?

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. This may be a bug; however, mews applies the returning guest classifaction also in case a guest cancels his booking and then makes a new one. The returning guest classification should only be applied in case of a consumed (checked-in and out) reservation.

    11 votes

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  20. give guests the option to add their name Phonetically

    2 votes

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