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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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230 results found

  1. Nationality information

    It would be good that "Nationality" field is mandatory when booking online on MEWS Booking Engine. This makes it easier to organise statistics report at the end of the month

    10 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  2. Pictogram and accomodation type

    We would like to submit a few modifications regarding the Mews Booking Engine, which is used by a variety of hotels with different concepts.

    Choice of pictogram: We would like each user to have the option to select a pictogram based on the type of accommodation they manage, for example, a "house" pictogram instead of "bunk bed."

    Clarification on pricing: Below the price, it currently states "per room/per night." We request that this be changed to "per accommodation," and this should also apply in all languages version. Or give the possibility to choose if we want it per room or…

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  3. Request guests' home location when booking

    Add an address field in the booking engine so we can understand where our guests are coming from. Also helps with marketing efforts. If the PMS can then take this data and create a report showing states/countries that had the most amount of guests, that would be amazing.

    1 vote
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  4. "Booking Abandoned": Enable it for Availability Block Reservations Picked up in the BE

    There exists a "Booking Abandoned" flow (the 15mins offset) in the booking engine configuration. However, this flow does not apply to Availability Block Reservations picked up via that same booking engine link. It would be great to consider the same rule for these types of reservations as well.

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  5. Average price for breakfast

    When a reservation is done with 1 Adult + 1Child than the average price of the breakfast for both products will be displayed.Breakfast adults: 20€, Breakfast child 10€ then it displays 15€. This can be very confusing for guests + staff. It is better to display the price per each product and do not show the average price

    32 votes
    idea to upvote  ·  5 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  6. Round up the pricing

    round up the pricing in the Booking Engine and other rate plans

    7 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  7. Ability to limit available languages in the booking engine

    We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
    Can you develop a function (check box in a list for example) which permit that ?
    Thank you for listening to our request.

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  8. split capacity by age category or day of week

    1. We would like to make it possible to add a baby and a child (up to 12 yo) on some rooms, but in MEWS I can only put extra capacity for either 1 or 2 people. When I put down 2 people it gives guests the option to put two children up to 12yo in the room. Is it also possible to distinguish age groups in this capacity? So that guest can only add 1 child and 1 baby, and not two children?
    3 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  9. segments

    At the moment you can only select one guest segment, ideally you would have the option to include more than one.

    3 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  10. Show serviced promotions as sold out when fully booked

    At our property we have limited parking spots available to our guest. At this moment the option to book a parking spot is hidden in the list of products in the engine when parking is fully booked. However, it would be great if the bookings engine could show it as sold out/fully booked. This would help us receiving fewer questions and not having to disappoint guest when we let them know they cannot park after they made their room reservation.

    4 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Facilitate Promotion Campaigns on booking engine and internally

    It would be great to be able to
    - setup public promotions / special offer campaigns like you can do on booking.com or expedia. Setup a special offer as a percentage or fixed amount discount based upon (a selection of) existing public rate, possibly with restrictions in terms of booking window and/or travel window, etc..
    - setup private discounts on (a selection of) existing rates with a promo code, for example a code returning guets can enter in the booking engine to access a returning booker discount on all rates ,...
    - above offers/discounts shall be also available for staff…

    7 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  12. Streamline booking engine conversions by displaying all spaces first

    We've just tested conversion on the mews booking engine vs siteminder and mews is significantly lower and what appears to be the key fix is to allow the site visitors to see all bookable spaces/rooms/packages available on step 1 in combination with date selector so they can refine down to preferred room and dates. I've seen multiple other requests which suggest the same issue

    10 votes
    3 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  13. Split payment

    Be able to split payments of a reservation by amount. in the bill.

    For example:

    A room cost 1500 SEK. one guest want to pay 500 SEK and one guest want to pay 1000 SEK

    Atm, this option is not available.

    4 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  14. Package-led sales in BE

    Many properties with accommodation packages (eg. spa, activities/tours etc) want the ability to first chose the package, prior to chose the room type as this could be an "early stage" upsell in the booking flow.

    15 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  15. cancellation policy display on the booking engine

    Currently, if the free cancellation policy is set up after the check-in time, Mews booking engine doesn't display the correct hour after which the client will need to pay the cancellation fee. So for example, our corporate rate bookings are free to cancel until 6 pm on the check-in day. However, the booking engine displays that the cancellation is free up till 4 pm on the day of arrival because the check-in time is set at 4 pm. This is not accurate and the cancellation policy shown to the clients on the booking engine is less favorable than on other…

    6 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  16. Videos for the space categories in Booking Engine

    In addition to the available photos, would like to upload videos of the different space categories

    10 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  17. Link to update credit card details

    Have the possibility send a seperate, secured link just to update the credit card details (not through online check in, but prior to booking) when guests want to book through e-mail, so guests can update their cc details without having to call or send the details through email.

    26 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  18. Offer alternative property when selected property is not available

    In an Enterprise environment with multiple properties, the BE should offer an alternative property if the selected property is not available. Thus offering the possibility to cross-sell rather than lose the booking.

    8 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  19. Option to book more than one property

    The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
    E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.

    1 vote
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  20. Hide Categories without availability

    For us, there is no reason for still show any categories without availability. It's only a distraction to the potential guest. Please add a function which allows to hide the non available categories.

    3 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
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