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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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229 results found

  1. Be able to split payments of a reservation by amount. in the bill.

    For example:

    A room cost 1500 SEK. one guest want to pay 500 SEK and one guest want to pay 1000 SEK

    Atm, this option is not available.

    2 votes

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  2. We need more customization options in the mail templates. To create a new template and choose when it is sent would be greatly beneficial. We also need more options to customize the existing templates, we should be able to use all existing placeholders in all emails, so for example we could include just arrival date or number of guests, without departure date and rate.

    31 votes

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  3. When campaign code is restricted, booking engine should show this to the guest "the campaign code is not available this date, please try another date"

    At the moment Booking Engine is showing only available rates and not giving any information about the restricted campaign code.

    1 vote

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  4. When guests are filling out mandatory fields in the booking engine, such as their phone number, they can fill out a number that does not exist and the booking engine will accept this as a phone number (e.g. just the number "0").

    It would be helpful if the booking engine would recognize phone numbers as a valid phone number, so we have all contact details we may need from the guest after they make the booking.

    23 votes

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  5. Have the possibility send a seperate, secured link just to update the credit card details (not through online check in, but prior to booking) when guests want to book through e-mail, so guests can update their cc details without having to call or send the details through email.

    18 votes

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  6. To customize the guest journey for distribution partners, we would LOVE to see the ability to customize background images for individual booking engines for accommodations as well as for availability blocks. Not only will examples of this experience help get distribution partnerships over the finish line, but it will also create a custom and personalized experience for the relevant guests. Furthemore, it creates numerous opportunities for cobranding.

    4 votes

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  7. round up the pricing in the Booking Engine and other rate plans

    2 votes

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  8. Guests would need to try and book slots hoping there is availability. In high demand services this would mean several tries to book a time slot until sucessful. Better option would be to allow properties to display their availability for hourly services too for a better UX

    7 votes

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  9. Currently - settlement + cancellation policies are not visible to the guest in the booking engine. So for each rate code - we have to manually insert text to describe this in multiple languages.
    Most other Booking Engines display these rules by default during the booking-process online. Mews should be able to auto-generate this text - in multiple languages.

    The proposed solution would remove potential mismatch/errors between text & rules , save time for the user, and create a more sellable text to display rather than focusing a lot of the text to rules regarding the reservation.

    28 votes

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  10. I design websites for hotel and am working on the first site where Mews needs to be integrated. It surprised me to see that it is not possible to link to a specific room or package in the booking engine.

    Every hotel website I worked with wants a page on their where they describe and promote their room types and packages. It makes perfectly sense to add a [Book now] button to that description, which raises the expectation that you can directly book that room type or package with a click on that button.

    Unfortunately this is not possible with…

    8 votes

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  11. Can you add the week numbers to the timeline as many guests ask about availability of a certain week number before booking a date. This would improve the speed of me answering their questions and a better overview.

    1 vote

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  12. When you are in the process of booking a room you should be able to make a table reservation in the same process. The table reservation should be linked to an inventory.

    7 votes

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  13. Is it possible to offer a specific room type in weekends only to at least 2 adults and 2 kids, and on weekdays also to guests without kids?

    1 vote

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  14. When a breakfast product (regardless of price) is attached to a reservation it should not be promoted again to the customer.

    Current Mews logic: “a product will not be promoted to a guest if it is attached to the booking” - suggested change “products within the same product category will not be promoted to a guest if any product within that category is attached to the booking”.

    10 votes

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  15. Unfortunately, it is not possible to book an extra on a specific day on your online booking.
    This is quite problematic for us as one of our extras is the Saturday buffet, which of course we only sell on Saturdays.
    The same with Christmas menu. This is also only served on Christmas Eve 😊

    At our Place we only sell minimum 2 nights stay.

    1 vote

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  16. For us, there is no reason for still show any categories without availability. It's only a distraction to the potential guest. Please add a function which allows to hide the non available categories.

    1 vote

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  17. The ability to make just one request via the booking engine. Not every hotel wants the guest to always be able to book directly. Sometimes you only want to see the availability of the rate and category.

    Example:
    Especially for other services or spaces such as meetings and events, you should only be able to see the information and the hotel then decides how to handle the request.
    Smaller hotels that also sell the entire house do not always want to receive direct inquiries.

    1 vote

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  18. I limit the ability to book more than 360 in advance as we have MANY guests that book year after year. We found that people that wanted stay here were trying to book rooms out from under current guests so we limited the availability online to stop this from happening. By making this restriction we have made it so reservations can not book our current guests either. In addition we do not do same day booking on the internet. We have made it so you can not book same day on the web but, if we decide to book a…

    1 vote

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  19. Wenn über die Buchungsmaske eine Reservierung gemacht wird, und der Gast bucht einen Blumenstrauß, Massagen oder E-Bikes, dann sollte eine Aufgabe erstellt werden.
    Vielen DANK :-)

    2 votes

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  20. When a reservation is done with 1 Adult + 1Child than the average price of the breakfast for both products will be displayed.Breakfast adults: 20€, Breakfast child 10€ then it displays 15€. This can be very confusing for guests + staff. It is better to display the price per each product and do not show the average price

    8 votes

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