82 results found
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Mulitple confirmation templates
Create different types of confirmations for different types of rates. For example for the holidays we want our guests to receive the right confirmation with all their reservation contains.
16 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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MEWS USERS special rate
MEWS USERS Special rates
Would be great to have again the special offers/rates for MEWS users in properties using MEWS!
It is an attractive benefit for employees and bonds the MEWS community.5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Ability to check directly via the reservation if a mail has already been sent
It would be easier if we could directly see via the reservation if emails of confirmation, facture sent, ... has been already sent and even if the delivery has failed.
19 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Custom sorting options on Confirmation Emails
Have the option to choose several sorting options in multi-stay reservations. E.g. by arrival date or by guest name.
2 votes -
e-mail templates per segment
At the moment the e-mails that are sent from the system are one size fits all. However, the tone of voice and info in e-mails towards guest differs per segment. It would be nice to set up different templates per segment.
31 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Resend Online Check-out Email
Would be nice to be able to remind the guests to check-out online via mews mailing. This way, if the guest leaves, we can prompt them to click the link and settle their account instead of calling them to chase payment
6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Tracking via Facebook API Conversion or TikTok API Conversion on Mews
Since Apple's ISO 14 update and mainly since September 2021, advertising campaigns using a simple pixel (Facebook Ads or TikTok) are less efficient. They are less efficient because we lose a lot of purchases made thanks to Facebook Ads.
The API Conversion solution allows to counter this problem. Facebook offers the installation of API Conversion with several partners such as WooCommerce or Shopify.
The number of players in the field of advertising on social networks is increasing. Many hotels use Facebook Ads for prospecting or retargetting campaigns. That's why it is very important to have the right tools to sell…3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Display text of "Order email template" text in the default confirmation email
When setting up space categories, we have the field "Order email template".
Unfortunately the text filled into this field is not sent in the default confirmation email.
You have to set up a custom confirmation email.My request is: Please include the "Order email template" text in the default confirmation email.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add all the guest names to the confirmation letter
For travel purposes, especially because of a mandatory hotel quarantine, government agencies need to see the names of all the guests that will stay with us. The names should be added to the confirmation letter. You can create a new placeholder or add their names to the reservation details placeholder.
14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add Booker's Name and/or Company Name to Confirmation Email sent to the team
This would be especially useful for reservations for which there is no Travel Agency involved.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Confirm inquiry by guest
Add a button in the inquiry e-mail sent to the guest with which the guest can confirm if he wants to.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Separate template for quotation
Quotation now shares a mail template with optional reservation. They should be separate in order to make good use of the quotation function in commander. Without a separate mail template, the quotation function is worthless in my opinion.
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Put the guest title in the guest's own language
And send all e-mails to them automatically in their language, I don't know if this is the case with all languages and with all custom e-mails now.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Turn off emails sent to Booking reservations
It would be great to be able to turn off auto emails from Mews to the reservations made via our direct connection with Booking. The guests receive these emails, thinking they are from Booking, which confuses them.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add extra text to mail
It would be welcome to add soms extra text in the confirmation email. So if you make a booking over the phone you can add extra text in the confirmation email regarding the client's booking.
29 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Verification (3DS) email
The email our guests receive state “ "We can't process your payment for Merlet until it has been verified. Unfortunately, if it's not verified in 24 hours, your order could be canceled" we think is is not very welcoming, especially in these challenging times. Is is possible to personalize or change this message?.
6 votesHi all, currently this email is not customizable. Would you maybe benefit from:
1. Email being customizable
2. Email to change the wording
3. New solution where the guest will be able to e.g. swap a card or re-try payment attemptIf your answer is under 3. please reach out to me and I can add you to the beta access of this feature. If not, happy to review other suggestions!
Thanks,
Product team -
pause mail
it would be helpful and time saving if one could set specific mail templates on pause or give it specific periods of validity
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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cancelation of booker
I would like a new model templates. I need the cancellation of booker.
When the booker cancel the room for their boss, collegue or trainee it's impossible to send us the confirmation of cancellation.
It's easy for you to do that quickly.
Thank you
Damien kieffer4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Adding additional placeholders to emails
We would like to add those additional placeholders:
{CompanyAddressLine2}
{CompanyPostalCode}
{CompanyCity}
{CompanyCountry}
{DateGroupCreated}
{GroupArrivalDate}
{GroupDepartureDate}
{SpaceCategorySummary}
{SumAdultCount}
{SumTotalPrice}
{ConfirmationNumber}
{RequestedCategory}
{AdultCount}
{ChildrenCount}
{Rate}
{Products}155 votes -
Mews "Profile creation/Customer added" email - Template
When a new guest file is created, the following mail is automatically sent to the guest. From my point of view there are the following possibilities for improvement:
- The mail should be written more individually (ex. salutation and other text). It would be helpful if there is a separate template for this.
- If the Pre-Arrival Mailing is activated, then the guest gets several mails. It would therefore be helpful if the reference to the new guest index is inserted in the pre-arrival mail.Below is the current text, which is always sent automatically to the guest when a…
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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