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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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86 results found

  1. Prompt guests to make a donation when checking out online

    We are a charity who provide accommodation for people at a greatly subsidised cost. We would like the online check out to prompt/ask guests if they would like to make a donation during the online check out process and to ask if they are Gift Aid eligible as part of that. It is similar to retailers who ask you to donate when paying online to their chosen charities and would make a huge difference to us.

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Online check-in is only displayed when all persons are complete

    The green sign shows up when all the guest completed the online check in. Thats rarly the case often we need just the date of birth of the second person and then the guest gets asked the normal registration form because nobody looked up the pre filled in regestrion card.

    6 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Paul Azzopardi responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Send message to FO and HK when a guest Checks out online

    When using online Check out, clients do not necessary come to reception.

    The Housekeeping and Front office teams struggle to know where the clients are.

    Sometimes they check out and stay in the room (C/O is done but they just stay in the room till the very end) or they leave but no one knows when which makes the operations team lose precious time for HK to clean the room.

    Ideally once the guest has checked out online, a task or a message is triggered which provide all the information necessary to the teams:
    1. When the guest is actually…

    3 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAndrew Star (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Pull Guest Information from Apple Pay to Mews

    Apple Pay stores information such as address, email, phone number on the phone of the guest. Apple Pay also allows sharing this information with 3rd party application.

    It would be great if Mews can pull this information to get the information from the guest and further automate the journey for the guest.

    10 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Online check in options; Be able to remove the Newsletter box.

    At one property we do not send newsletters so asking guest to choose to receive our newsletter when we know we wont send them any feels wrong. Should be able to remove this tick option.

    8 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Show reservation status in Mews Guest Portal

    Show whether a reservation is in an optional or inquired state in Mews Guest Portal as it can be confusing for the guest.

    11 votes
    1 comment  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  7. Meta data for online check in: Time of signing + Location

    Additional supporting data of when the guest signed the online check in registration.

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Rules to show cross-sell products in Online Check-in

    Hello,

    During the online checkin can we do rules for the products that we propose to the guest ? If I have a guest that have a rate that include breakfast we should be able to have a rule to hide the breakfast. If we have guest with corporate segment we should be able to hide the product romantic package ...

    4 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  9. Recurrence in Calendar Events

    As a manager of my property, I would like the ability to create events in "Calendar Events" and set to a cadence in which they recur that can be seen within the Guest Portal.

    Example for recurrence selection - google calendar

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. An optional booking to be confirmed only with a credit card

    At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

    We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

    Thank you !

    71 votes
    17 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Online check in - mandatory to finish all guests data to finish

    Online CI confirmation.
    When the guest wants checked in online and he booked the room for two, online CI would not be completed in Mews without filling information for both guest. In that case I would recommend that message showed up after first guest finish online CI should inform the guest that online CI will be completed after all companions will finish online check in.

    10 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  12. Marketing Opt in per default in the US, UK and other eligible countries

    On the American market the opt in works opposite than in Europe. The guest needs to opt out in case they do not want to receive marketing. Therefore we would like to have the option in the guest profile: send marketing emails set per default for all profiles created in the US properties. The guest then needs to unsubscribe or Opt out if they dont want to receive marketing emails.

    5 votes
    2 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. add {ConfirmationNumber} to placeholders.

    For example: We work with a mobile app (Zaplox) with deeplink to the mobile app, but we cannot make us of the deeplink at this moment, because placeholder {ConfirmationNumber} is missing. Therefor guests have to do all manually.

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  14. Mews.li index landingpage

    Dear support,

    Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.

    It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.

    OR 2nd solution:

    Mews sends email from mews.com domain. problem solved :)

    10 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  15. Navigator -> fully functional concierge

    Turn navigator in a complete concierge, where guest can, on top of what's already available:
    - View all details of the reservation: PRICE, info about the space selected, ...
    - manage the reservation (change dates, cancel it, add or remove guests, ...)
    - purchase stay services (already present in the be) in advance

    17 votes
    2 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Include Mews ID Scanner in Navigator

    Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

    96 votes
    on the roadmap  ·  8 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  17. Ask for review within guest journey

    It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.

    Alternatively, guest can be asked to provide review during online check-out as well.

    12 votes
    3 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Stop online check in for under aged guests

    We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

    59 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  19. Guest Portal: Visual customization

    Question: online check-in.

    Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

    81 votes
    idea to upvote  ·  6 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  20. Guests platform generates the same Registration card as PMS

    4 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


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