Skip to content
← Guest Experience

What is the problem you're trying to solve?

Guest Experience: Communications

Categories

JUMP TO ANOTHER FORUM

(thinking…)

add personalized message to the guest confirmation

preview of the guest confirmation, be able to add a personal message

148 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded  · 

Hello all,


This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

Show previous admin responses (1)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Filippo Vicentini commented  ·   ·  Report

    True, guests often have requests which need to be addressed individually. Right now, if we were to receive a reservation with such an individual request, we could not use the template mail as it does not allow for customization apart from the overall template. Adding an optional text field would be useful.

  • admin commented  ·   ·  Report

    It would be welcome to add soms extra text in the confirmation email. So if you make a booking over the phone you can add extra text in the confirmation email regarding the client's booking.

  • roland.galliker commented  ·   ·  Report

    This would be VERY URGENT. In these cases we send the confirmation to our own hotel e-mail address, add requests and send this amended e-mail using forward to final guest. We waste a lot of time.

  • Stefanie Haendel commented  ·   ·  Report

    Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.

2 Next →