Settings and activity

  1. 5 votes

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    0 comments  ·  Mews Guest Journey » Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    Filippo Vicentini shared this idea  · 
  2. 71 votes

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    6 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Filippo Vicentini commented  · 

    Hello all, I`m a big fan of this idea and I believe it is similar to the one in the link here below, except the one in the link has more upvotes. Would be great if we could boost it so that the guys at Mews check it out...
    https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/36659275-mailing-history-report

  3. 238 votes

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    idea to upvote  ·  21 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
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    Filippo Vicentini commented  · 

    A history of each email sent by Mews to the guest should be found in the reservation module, under the "Mailing" tab. If not the whole email with text, at least the email type (confirmation, before start, etc.).
    In addition to this or at least until this feature is available, it would be useful that a user-level permission to visualize email queues is added (now only for admin available).
    This is really important, as otherwise we are totally disoriented on what we ourselves communicated to our guest.
    Releasing this feature would be a huge plus.

    Filippo Vicentini supported this idea  · 
  4. 120 votes

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    idea to upvote  ·  11 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Filippo Vicentini supported this idea  · 
  5. 35 votes

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    idea to upvote  ·  0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Filippo Vicentini supported this idea  · 
  6. 75 votes

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    idea to upvote  ·  4 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Filippo Vicentini supported this idea  · 
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    Filippo Vicentini commented  · 

    True, guests often have requests which need to be addressed individually. Right now, if we were to receive a reservation with such an individual request, we could not use the template mail as it does not allow for customization apart from the overall template. Adding an optional text field would be useful.

  7. 187 votes

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    14 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hi Mewsers,
    we just enabled the partial customization of the Before start email which is sent 48 hours before guest’s arrival.

    You can now add personalized details, such as specific arrival information or keep guests informed on your social distancing policies and encourage them to check in online.

    Check our Help guide which emails can now be customized: https://help.mews.com/hc/en-us/articles/360001840877.

    Have a great day,
    Aneta

    Filippo Vicentini supported this idea  · 
  8. 8 votes

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    idea to upvote  ·  1 comment  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Filippo Vicentini supported this idea  · 
  9. 84 votes

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    idea to upvote  ·  6 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Filippo Vicentini supported this idea  · 
  10. 267 votes

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    idea to upvote  ·  8 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Filippo Vicentini supported this idea  · 
  11. 5 votes

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    idea to upvote  ·  1 comment  ·  Mews Guest Journey » Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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    Filippo Vicentini commented  · 

    Yes, and even within the Latin alphabet we´re experiencing difficulties with special characters such as ü,ä,ö, which can be quite common in last names. I´ve been informed that replacing the letter with dieresis with one without dieresis works (ü - u), however we need to instruct guests to do so, therefore adding unnecessary complication to the self check-in process.
    Even if such characters are not introduced right away in the Operator keyboard, it would also be okay to use a very common rule in German-speaking countries, namely that such characters with dieresis can be written without dieresis and followed by an "e". Müller --> Mueller.

    Filippo Vicentini supported this idea  · 
  12. 3 votes

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    0 comments  ·  Mews Guest Journey » Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.
    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Filippo Vicentini shared this idea  · 
  13. 119 votes

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    idea to upvote  ·  10 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Filippo Vicentini supported this idea  · 
  14. 60 votes

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    1 comment  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

    Filippo Vicentini supported this idea  ·