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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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156 results found

  1. When creating a purchase order, there is a “Notes” field where important information can be entered. However, this field is not included when the purchase order is exported as a PDF. This information should be part of the PDF export, as it appears to have been overlooked during development.

    2 votes

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  2. Waiter perfomance analytic.
    We need track the volume of orders by each waiters. How much they sell by gettnig of the orders and not for the closing bills.

    1 vote

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  3. When many orders are open at the same time, it is often very idle to find the right one. Although you can filter by table number, only your own orders are displayed sorted and then the rest below.
    It would be great to have a field with a cross-search, in which you could simply enter name or room number or table number etc. and then find the order.
    LG
    Niclas

    2 votes

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  4. Es sollte möglich sein den Kassenbestand in MEWS POS bei Geldentnahme zu mit einer Ausgabe zu buchen.
    Oder der Kassenbestand sollte an eine Kasse an das PMS gesendet werden können.

    4 votes

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  5. Ajouter une ligne pourboire sur l'addition papier que l'on présente au client, plutôt que de présenter une tablette sur laquelle le client ne voit même pas son addition

    1 vote

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  6. Die PDF-Reports sind aktuell äußerst unpraktisch formatiert.

    Ein PDF-Report nimmt ca. 3 mal so viele Seiten in Anspruch wie ein vergleichbarer Excel-Report der vernünftig formatiert wurde. (Spalten minimiert + alle Spalten auf einer Seite dargestellt)

    Für das PDF:
    wesentlich kleinere Schriftgröße wählen
    Abstände zwischen Schrift und Zellenwänden wesentlich reduzieren

    Dies stellt ein Problem dar, da in unserem Haus viele Reports für Auditzwecke gedruckt und archiviert werden müssen.

    2 votes

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  7. Currently, comp-articles are only visible in a separate discount report and are missing from the standard revenue reporting in Mews POS. Since other types of discounts are already included in the general reports, it would be beneficial to have comp-articles integrated there as well. This would ensure a more consistent and comprehensive overview of all transactions

    1 vote

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  8. Les paiements en espèces dans MEWS POS doivent pouvoir impacter (si le choix est fait) la caisse de MEWS PMS. Ainsi, pour les établissements avec une seule caisse physique, tous les paiements MEWS PMS et POS arrivent au même endroit et permettent un contrôle de caisse facilité. Chaque jour, je suis obligé de créer un ajustement dans la caisse PMS du montant encaissé sur MEWS POS afin d'avoir une caisse correcte.

    5 votes

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  9. In the app, when doing a room charge, the operator does not know who's the onwer of the room.
    We would need an icon or something to show who's the owner of that room.
    In case i push the room charge to another person of the room, in the PMS another bill is created, leading to manual merge operation in case (most cases) one person pays the bill for the whole room.

    1 vote

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  10. Products should be able to be snoozed from the POS to avoid confusion for the users, not only from the online ordering.

    2 votes

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  11. Allow F&B team members to swipe the room, similar to how Housekeeping marks it as clean, but instead mark it as “Having breakfast,” with the room status changing color OR SHOWING A CUP OF COFFE

    1 vote

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  12. We have a integration with silverware, and when the post the bill we only recieve a "table service" with a total amount. We need to be able to see whats in the bill.
    example : 2x COCA-COLAS
    1x Fish of the day

    1 vote

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  13. hello together,

    we would love to welcome our loyalty member in a special way to our breakfast.

    As we are using the product list to check who has breakfast included, we would love to be able to add the colum “loyalty program” and/or “guest notes” to the checklist.

    I believe that this is an awesome step into the loyalty topic which MEWS is focussing more now as per the MEWS roadmap (2weeks ago).

    As well other PMS system do not have this feature I believe.

    19 votes

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  14. Provide blank fields in the supplier record to capture details such as minimum order quantities, delivery charges, and other useful supplier-related information.

    1 vote

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  15. Customisation of menu listing on POS handheld payment terminal for staff.

    I see it as a fundamental flaw, that menus on the handheld terminal are shown by creation date and that there is no way to rearrange them. Which makes it an incredibly time consuming and tedious task to reorder them so that the most prevalent product sales appears first, to minimise time spent on scrolling through categories. This may be only be 10 seconds. But times ✖️ that by every product you enter for every sale that you do. Not only to mention the lack of efficiency on busy…

    1 vote

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  16. We often have the case that guests switch to the bar after the meal. We would like to avoid guests having to sign their bill several times in the evening.
    To do this, we have to merge tables again and again. Although this function is available in POS, I know it more intuitively from other POS (example Lightspeed). Especially when many orders are open at the same time, it is very complicated to find the table that you want to merge with the other table. Especially if you use several table layouts.

    In addition, it is not entirely self-explanatory which…

    1 vote

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  17. At the bottom of the cart, even if oper orders are disabled, the send order button is still present next to the shortcut and the three dots for other payments methods.
    So the button is confusing and useless. We kindly ask you to hide it if open orders are disabled.
    Thanks
    Mattia

    1 vote

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  18. We would need to be able to enable/disable the send offer button when on check out. It can help the UX to be simpler, leaving only the essential parts that are needed.
    Mattia

    1 vote

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  19. When a restaurant client requests for the bill, it is not possible to get a pro forma invoice; only the order summary is available to be printed for the client.

    It is also not possible to group items or remove the 'Platos' either on the order summary. This is not ideal at all since it is confusing for the customers to review their bills. It also makes that, many times, printed tickets are absurdly long.

    3 votes

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  20. le rapport « Prix moyen par couvert » permet d’analyser les performances sur une période donnée (chiffre d’affaires, couverts, ticket moyen), mais il ne détaille pas, pour chaque jour, un nombre de couverts pour le service du midi et un nombre de couverts pour le service du soir sur des lignes distinctes.

    1 vote

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