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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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233 results found

  1. It would be interesting to be able to deactivate a product temporarily, without having to delete it permanently.
    By deactivating it, it remains easily available for reactivation, but does not pollute the list of available products or become a potential source of confusion.

    2 votes

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  2. There is already a suggestion for having a inventory for stay products. Now that the products can be booked by the customer during the booking flow and online check-in, it would be interesting to have more configuration options for upsell products. Right now, it is very limited. Certain products need to be prepared or ordered on request. There should be a deadline of choice. For example: booking a bouquet of flowers can only be added 48 hours before arrival. Otherwise we can't order the flowers anymore. In general; every product upsell that happens within Mews just before arrival, can be…

    2 votes

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  3. A tick box on space types when setting los restrictions, at the minute you have to do every date individually, along with every space, so if you have 17 space types, and want a los on Saturday nights, you have to set the restriction 17 times for 1 day, 884 restrictions just for Saturdays, would be much easier if you could select the space via a tick box, at the minute if you do a generic restriction, you cant undo just one space.
    This could also be applied to rate codes.

    14 votes

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  4. We would love to be able to create discounted rates without the need to create a new rate manually.

    The idea is that when you create a voucher, you can set a certain discount (ie. 20%) and select the rates on which it applies. With this a a lot of work can be avoided.

    4 votes

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  5. It would help us with various issues if you could store availabilities for individual rates. For example in the restrictions.

    2 votes

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  6. Current situation: E.g. If a guest selects the dates for a 3 night stay and we have restrictions with minim. 4 nights, the dates suggested by the WBE are often not even close to the dates the guest had in min.

    Suggestion for solution: The WBE instead suggests an additional night to the guest, so e.g. Guest search for accommodation 21-24th of March where the minimum stay is 4 nights, WBE then suggests 20-24th of March OR 21-25th of March.

    That way the guest doesn't think we are fully booked and understands the minimum stay better. Now it only says…

    1 vote

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  7. In order to check if restrictions are still valid / necessary, the occupancy (overall and per room type) should be displayed in the restrictions calendar (as in rate management). This is very important to check if MLOS and close restrictions are still valid.

    3 votes

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  8. 1 vote

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  9. When we create a new rate in the Channel Manager, it would be best practice if we could only send that rate to the channel manager and not all the rates that we have in the channel manager as how is today. Of cause, we need to have a "full property push" available, but the option to push just the newly created rate would be the best in a day-to-day basis. Then the data that we send out is going to be much less.

    19 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Can you please make it possible to use notes across multiple services?

    Current situation: Notes can only be used on multiple rooms/parking of the same service. If you want to use the same notes for both a room and a car park, you have to enter them twice.

    Desired situation: It should be possible to add and update notes for several services at once (using the checkboxes).

    2 votes

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  11. Segments are attached to rate codes in the settings of Mews. The segment attached to a rate code should always be attached to reservations with that rate code. Currently when users change the rate code of a reservation it retains the original segment. Additionally, users should not be able to change a segment on a reservation as this should be locked to the rate code.

    6 votes

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  12. MEWS automatically allocate guests to a room. However, when you want to extend a guest's stay and another guest is allocated to that room, you first have to move the other guest to be able to extend the stay of the other guest. It would be helpful that if you want to extend a guest's stay, it automatically moves the other guest to another available room.

    1 vote

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  13. It would be great if MEWS shows automatically which room needs a linen change. For example, after 5 days. And the housekeeping sees or receives a notification in their application.

    1 vote

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  14. Have an own voucher tool

    1 vote

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  15. Multirate functionality which allow clients to combine different rate plans

    3 votes

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  16. Currently having a MLOS exception and maximum advance exception for close to stay restriction does not work.

    An example would be having a close to stay restriction for the Saturdays, except if they book 2 nights, OR if they book within 7 days before arrival (maximum advance).

    So what I want is a MLOS2 restriction for the Saturdays, but when it is 7 days before arrival, no restriction at all.

    It is probably a setup with an AND/OR rule.

    4 votes

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  17. When you try to delete a rate, it can be very frustrating to have to find out it is linked to your channel manager / has restrictions / linked to another rate / has a voucher....
    why not allow you tick boxes to do this whilst you are in the rate you want to delete?
    it took me about 5 minutes for something that should be able to be done in 30 seconds!

    1 vote

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  18. Hi,

    I have set a service for guests to book Day by the Pool .

    I want a cap of 6 to book sunbeds, but this is not possible.

    At the moment the functionality to cap the maximum number is capping the number of adults but you cannot cap the number of bed (sunbeds).

    So far it not possible to have a way to cap inventory per booking.

    1 vote

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  19. It would be very helpful for us if it was possible for managers to display the prices for a price query / new booking despite rate restrictions (for example MLOS).

    6 votes

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  20. extra bed in item to be added automatically when the room is booked for 3.
    Although we put in rate and room description that for the 3rd guest, extra £25 will be added for the extra bed, any prepaid rate plans debit the guest for the whole stay excluding the extra bed £25 per night. As a result, some guests refuse to pay the extra amount after having been debited.

    2 votes

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