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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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301 results found

  1. Create a Rate for a concrete period of days (without using Restrictions)

    49 votes

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  2. Enable adding links (like dinner menu, or a link to a hotel landing page) to the descriptions of rates and products

    8 votes

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  3. When you configure a product the price can only be: "per night", "per person", "per person per night" or "once". It would be great to have an additional option, a quantity up to the guest between some values stablished in MEWS. For example: we accept between one and two dogs per room and we can only sell one vía web; we want to sell bike rent for 1h during the stay, and just 2 people out of the four in the booking want to rent the bike (this is not possible either).

    Thank you

    10 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Add rates and rate groups to the exceptions in the Restriction set up.

    34 votes

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  5. This would be nice, to keep the rate(group) structure simpeler, when working with rate rules and restrictions.

    1 vote

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. The possibly of closed-to-stay restrictions being able to take 3 separate rules into consideration. For example:

    • If one were to book 60+ days ahead of arrival they would be required to book a minimum of 14 days.
    • If one were to book 35-59 days ahead of arrival they would be required to book a minimum of 4 days.
    • If one were to book 0-35 days ahead of arrival they would be required to book a minimum of 3 days.

    For the time being the restriction only takes one rule into consideration and ignores the other 2. This is useful for…

    20 votes

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  7. At the moment there is a limit of a maximum of 20 rates assignable to a voucher. We would like to increase that number as we have travel agencies such as SynXis requiring more than 20 rates.

    28 votes

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  8. lock the rate changes possibility at the rate creation process for specific users

    3 votes

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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. If I am only to have certain roomtypes available for a ratecode or for a voucher, I currently need to place "close restriction" one by one on every roomtype that should not be sold for this specific rate/voucher. IF you could define what roomtypes a particular rate or voucher should be valid for, you would not need to make all these close restrictions.

    30 votes

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  10. It would be useful to be able to delete multiple restrictions at one go. i.e. Delete all restrictions created on x date. Going into each restriction and deleting one by one is very long-winded.

    21 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. When charging an extra guest, MEWS should allow percentage based on the daily rate.
    Right now, MEWS only allows to add a flat rate and this limit our capacity of getting more incomes.

    32 votes

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  12. It would be easier for us to turn on and off a restriction rather than delete and create a new one.

    186 votes

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  13. Would be nice to be able to create rate restrictions on a specific space category (ex : minimum stay of 2 nights on the space category **) but that the general minimum stays restrictions of 4 nights on all properties still apply. It will help to do some revenue management A/B test without breaking the general restrictions or creating dozens of restrictions.
    Could be maybe managed :
    - by being able to select spaces categories by ticking some boxes (such as the 'Days' criteria works in restrictions, where you are able to select/deselect days in restrictions).
    - by allowing to

    49 votes

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  14. 45 votes

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  15. Problem: When walk-ins asking for a breakdown of the rates per night we are not able to see this. We can only see the total price of the stay.

    24 votes

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  16. Possibility to add a cancellation policy by rate instead of just by rate group

    17 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. Sometimes guests will have rate disputes and I would like to investigate and be able to present concrete evidence. Right now I have to go to the Action Log, give it a wide time frame because I don't know when the rate was last updated, and sort by type = price adjustments, and rate = the rate that I am looking through.

    In case I am using a revenue management integration, the rates could be changed pretty frequently, and there would be a lot of information, and the report takes a while to load.

    If the rates were updated manually,…

    5 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. I would like to receive a notification when an overbooking is received.

    43 votes

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  19. At the moment there are only set intervals for scheduled reports. Ability to set your own date parameters will eliminate the need to manually run reports on daily basis.

    29 votes

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  20. Add possibility to create restriction on number of guests .
    We have golf package for 2 persons. when only 1 golfer, price should be adjusted depending on season and type of room.

    I cannot use the empty bed option as adjustment is changing depending on seasons and room categories.

    38 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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