496 results found
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Include author's name in reservation and guest notes
It would be really useful if Mews recorded and displayed the name of the user that created notes when reservation and guest notes are used. E.g. if user A adds a note to a reservation saying "Please upgrade if possible", user B can see that user A created that note.
2 votes -
double room supplement / Doppelzimmerzuschlag
Double room supplement
It is recommended that the double room supplement is shown separately from the single price on the invoice. This is particularly advantageous for business travellers who are travelling with a companion and require a separate invoice.Doppelzimmerzuschlag
Es wird empfohlen, den Doppelzimmerzuschlag separat vom Einzelpreis auf der Rechnung darzustellen. Dies ist insbesondere für Geschäftsreisende vorteilhaft, die in Begleitung anreisen und eine separate Rechnung benötigen.71 votes -
Availability & Occupancy Report Export Improvement
The report is functionally comprehensive but prioritizes data completeness over usability. Customers often struggle with it because the report is designed as a data export rather than a management report. The concerns are poor readability, no executive summary, and too much detail by default.
Some improvement requests:
Users are presented with 16 tabs and more than 100 daily columns per sheet, making key operational insights difficult to identify.
Consider introducing a summary dashboard with occupancy, availability, arrivals, departures, ADR, and exception metrics, while moving room-level detail to secondary drill-down tabs.
This would significantly improve readability and reduce the perception that…
2 votes -
Notify staff when blocklisted customer attempts to book a reservation
Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.
70 votes -
mobile amenities - should be able to be managed centrally in Mews
Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them…
5 votes -
Automatically assign a task when a product is added
Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.
144 votes -
Require guests to enter the exact age of each child in the Booking Engine
The Mews Booking Engine should allow properties to require guests to enter the exact age of each child included in a reservation.
Simply asking for the number of children is often not sufficient, as a child’s age can affect:
Room occupancy and maximum capacity
Availability of suitable beds or cots
Pricing and child discounts
Breakfast charges
Which room types can accommodate the familyCollecting the exact ages during the booking process would help properties offer the correct room and price from the beginning. It would also reduce the need to contact guests afterwards for additional information and help prevent bookings…
2 votes -
Mandatory e-mail field
I would like to have the opportunity to configure profile fields as mandatory or optional. For example, for us it is very important to ensure that all guests that check-in have a valid, non-OTA e-mail address.
E-mail address is currently an optional field. we would like to have the ability to make it mandatory.
2 votes -
Reservation overview
In Reservation overview if you want to look another date, you must click DATE, then SEE REPORT.
Just adding 2 ARROW´S BUTONS would be such a good improvment to navigate forward or backwards. Faster search, less clicks, no choosing dates. Simple
--> Tomorrow Overview
<-- Yesterday Overview2 votes -
Expose Voucher Code on Reservations and Reports
Problem Statement
Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.
This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.
Requested Enhancement
Add the redeemed Voucher Code as a field that:
- Is visible on the reservation details.
- Can…
2 votes -
Get notified when a guest cancels a reservation
Would like to recieve an email or task or notification (or a choice of notification) when a guest cancels their accommodation booking.
This is so we can reach out and confirm as well as ask why(for tracking purposes) as well as refund their deposit, rather that the guest having to reach out to us first (for guest experience)2 votes -
Restricted rate layout on Reservations page
After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.
Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.
5 votes -
Verstuur hotel melding bij annulering
Graag weer een e-mail of melding laten versturen aan gebruikers/hotelreceptie wanneer een reservering geannuleerd is. Gasten kunnen nu zelf reserveringen annuleren, maar we krijgen er geen melding van. Waardoor extra geboekte zaken (zoals tafelreservering, massages etc.) niet bekend zijn dat deze ook geannuleerd moeten worden. Dank!
2 votes -
Stornierungsgrund
Bitte fügt als zusätzlichen Stornierungsgrund "Krankheit" hinzu. Dies ist der meist genannte Grund für eine Stornierung. Wenn ich "Sonstiges" auswähle und dann als Detail "Krankheit" eingebe, wird auf der Rechnung mit den Stornogebühren als Grund "Sonstiges" angezeigt. Wenn der Gast diese Rechnung seiner Versicherung einreicht für die Rückerstattung, ist diese Formulierung sehr unglücklich, dort müsste zwingend "Krankheit" stehen. Covid-19 als Grund könnt ihr gerne entfernen, diesen Grund brauchen wir zum Glück schon länger nicht mehr.
5 votes -
Facture proforma
Une facture proforma ne devrait pas mentionner le numéro de la chambre/appartement. En effet, ce document est souvent émis au moment de la réservation mais l'affectation de la chambre peut changer avant l'arrivée du client et certains (notamment des habitués) ne comprennent pas pourquoi la chambre finalement attribuée est différente de celle mentionnée sur la proforma.
1 vote -
Request Arrival Time
The reservation form needs a prompt to allow the guest to indicate their desired arrival time. As a small property, managing our staff is very important. If a guest isn't arriving until 11pm, we need to know that ahead of time. There should be a mechanism displaying the default arrival time and allowing the guest the option to adjust it. Having a guest arrive at 3pm versus 9pm makes a big difference for staffing and housekeeping.
3 votes -
juntar dos reservas para que estén en el mismo grupo
como puedo juntar dos reservas para que estén en el mismo grupo
1 vote -
Sorting reservations by reservation number
I would like to have the option to sort arrivals by reservation number instead by last name.
3 votes -
Hide private rates when modifying the rate plan within an existing reservation
Hide private rates when modifying the rate plan within an existing reservation - why do we have private rates that require a voucher to book if the front desk can choose ANY rate (private or public) within the existing reservation screen under Pricing tab? Defeats the purpose and allows the Front Desk to modify to choose rates that should not be bookable.
Product team - can you at least allow us to restrict this by access?
2 votes -
Reservation bulk update
Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.
6 votes
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