521 results found
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Get notified when a booking is cancelled
It would be nice to get some sort of notification when a booking is cancelled. That way it is possible for us to know if we suddenly have a room avaliable, when we know other guestst wish to stay with us, and we can inform them.
6 votes -
Date-Based Product Suggestions
It would be useful if you could create a feature where a specific product or package can be linked to a specific stay date.
For example, we would like to offer a Christmas Eve takeaway menu. It would be useful if we could set the product to appear automatically in the booking engine whenever a guest makes a booking that includes an overnight stay on December 24th.
This way, the product would only be shown to guests who are actually staying with us on that specific date.
We think this could also be useful for other date-specific products, such as…
3 votes -
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Split Reservation / Automatically transfer booking items when a reservation is split
Description:
When a reservation is split due to a room move, scheduled booking items currently remain on the original reservation and must be added manually to the new one.
This increases administrative work and creates a risk of services being missed.
It would be helpful if all future booking items (e.g. weekly cleans, breakfast packages, late check-outs, or other scheduled services) were automatically copied to the new reservation for the remaining stay dates, while items that have already been used remain on the original reservation.Benefits:
Reduces manual…
3 votes -
Include a source attribution question to booking
When a guest books on the booking engine, including a dropdown to select how they heard about our property, so we can accurately track where guests hear about us.
2 votes -
Expose Voucher Code on Reservations and Reports
Problem Statement
Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.
This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.
Requested Enhancement
Add the redeemed Voucher Code as a field that:
- Is visible on the reservation details.
- Can…
3 votes -
New Guest ledger has additional services with future consumption
We are using additional services for extras, such as activities and transfers, also for future bookings.
When we change the owner of the bill to travel agency, there is no option to link additional services to the reservation when added, even if the service is added to the same bill as reservation.
With new guest ledger, these bills are now visible in the guest ledger (with 0€ open balance) even that the consumption of the service and the reservation are in the future. This makes the guest ledger harder to control as it grows such long.This was not a…
1 vote -
double room supplement / Doppelzimmerzuschlag
Double room supplement
It is recommended that the double room supplement is shown separately from the single price on the invoice. This is particularly advantageous for business travellers who are travelling with a companion and require a separate invoice.Doppelzimmerzuschlag
Es wird empfohlen, den Doppelzimmerzuschlag separat vom Einzelpreis auf der Rechnung darzustellen. Dies ist insbesondere für Geschäftsreisende vorteilhaft, die in Begleitung anreisen und eine separate Rechnung benötigen.71 votes -
Changing colour of the reservations when on alternative rate e.g pink for Dinner, Bed and Breakfast
Have alternative colours for different room rates so it is easier to spot which rate the guest are on.
1 vote -
Availability Blocks - Option to include or exclude blocks from occupancy calculations
Currently, confirmed availability blocks are included in the Availability & Occupancy report, regardless of their purpose.
However, not all confirmed blocks represent actual commercial commitments.
Some blocks are created for corporate clients, groups or long-term accommodation agreements. These should logically be included in occupancy calculations, even before individual reservations are picked up.
Other blocks are created for internal operational reasons, such as temporarily securing inventory, preventing booking errors or managing availability. These should not necessarily be considered as occupied accommodation.Suggested improvement:
Add a simple option when creating or editing an availability block, such as:
“Include in occupancy calculations” –…1 vote -
Change owner in the new version
I am missing the option to change the “owner” by navigating to the “Group” tab and clicking the “X” next to the guest’s name.
1 vote -
Conservation de la position de défilement sur le menu aperçu de réservations
Descriptif du problème : Dans la page Aperçu des réservations, lorsqu'on ouvre une réservation et qu'on la ferme ensuite que ce soit par "revenir en arrière" sur le navigateur ou la touche retour de Mews, le retour sur la page d'aperçu des réservations nous renvoie tout en haut de la page. C'est handicapant pour les vérifications notamment. L'idéal serait que le retour se fasse au même niveau de où on a ouvert la réservations afin de ne pas avoir a faire défiler toutes les précédentes réservations pour arriver à la suivante. J'espère avoir été aussi clair que possible.
1 vote -
Notify staff when blocklisted customer attempts to book a reservation
Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.
71 votes -
Availability & Occupancy Report Export Improvement
The report is functionally comprehensive but prioritizes data completeness over usability. Customers often struggle with it because the report is designed as a data export rather than a management report. The concerns are poor readability, no executive summary, and too much detail by default.
Some improvement requests:
Users are presented with 16 tabs and more than 100 daily columns per sheet, making key operational insights difficult to identify.
Consider introducing a summary dashboard with occupancy, availability, arrivals, departures, ADR, and exception metrics, while moving room-level detail to secondary drill-down tabs.
This would significantly improve readability and reduce the perception that…
2 votes -
Planned Arrival Time versus Start Time
I recently came to learn that when a planned arrival time is entered or the default time is displayed on the Properties tab, and the Guest’s reservation is checked in, changing its status to “Started”, the data field supporting the Properties tab and the Start time are not currently related to one another. With both data points sitting in the same PMS, a “Start” time should override the planned arrival time and not block a product charge from being added.
I learned this when I was attempting to post a product charge to a Guest’s open bill using the date…
1 vote -
Mass check-in
Hi,
I am missing from the old reservation overview the possibility to select all rooms in a group and get all the rooms on a list and be able to check them in one and one, but be on the same page. Cant find that in the new reservation overview when checking all rooms. Possible to check inn all at once but not all buttons lined up to take one and one room at the same page
1 vote -
Room categories visible in the reservation overview list
Hi, would help to be able to see room cataegories in the new reservation overview in the room list on the left side when there are mutiple rooms on the same booking.
1 vote -
Be able to search for vacant in room search
Hi, Would like to be able to search when changing rooms in a booking, to search for vacant to see all vacant rooms. This was possible in the old reservation overview, but not able to do that in the new.
1 vote -
Rechnungsadresse als Pflichtfeld bei Buchung
Es wäre sehr hilfreich, wenn bei der Buchung eine Rechnungsadresse als Pflichtfeld angegeben werden muss. Das nachträgliche Eintragen bei jeder Buchung ist sehr zeitaufwendig.
1 vote -
Feedback: New 'Reservation Details' page
When the guest's billing is still unbalanced, i.e. missing payment or other, it is really useful to have this prominently displayed, as is the case with the old Reservation Details page.
Lack of this functionality will in the real world cause missed payments or other bumps on the guest's journey.Please look for a way to make outstanding balances stand out on the new Reservation Details page
And also, please make it a bit more straight forward to provide feedback to trial features, or you will miss out on the mood of your moderately engaged userbase.
1 vote -
Wieso schafft es Mews nicht bei der Eingabe der Adressdaten automatisch nach Eingabe der PLZ den richtigen Ort mit aufzuführen?
Wieso schafft es Mews nicht nach Eingabe der Plz. den ( oder die jeweiligen ) dazugehörigen Ort aufzuführen.
2 votes
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