113 results found
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Assign spaces to employees - filter for arrivals/stay over/departure
In the "Assign spaces to employees" window it is possible to set filters for space status like dirty, clean etc. It would be great if we can also filter arrivals, stay over and departures rooms on a specific day!
11 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Housekeeping Room Credits for Easy Room Assignment
It would be good if we could assign room credits for rooms to help the assignment process. Example, smaller rooms would get .75, standard rooms 1.0 and suites 1.5. Thereby, if each housekeeper could clean 12 credits daily, the system could calculate each room by value and assign accordingly. Additionally, stayovers would receive .25 credit against assignment as they take only 20 minutes to touchup versus a full clean would receive +.25 as they take longer to clean as determined by the property. Using this method would improve productivity and room assignment.
22 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Notify Housekeeping department of space status changes
When the reception checks-out a reservation it would be nice to notify the housekeeping department so they can inform their teams.
147 votes -
Change room status Stayover (clean) automatically to dirty overnight
Housekeepers change dirty stayover rooms to clean after a stayovercleaning. The room status does not change automatically overnight. As the guest is the day after also a stay over and needs cleaning aswell.
12 votesHello Mewsers,
Thank you for your feedback.
The housekeeping system in Mews is currently based off cleaned rooms being inspected by a supervisor including for overnight stays. When rooms are inspected, they are then turned dirty overnight.
Would you be able to share some examples of why rooms would not be inspected by a supervisor or manager for overnight stays?
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Bed Configuration Status
Currently we have several rooms with King beds that can be split into a Twin configuration. When the Housekeeping team "Clean" the room , it would be great to have an additional status option which they can choose to identify the current bed configuration - i.e. has the room been cleaned and reset to a "King" configuration or a "Twin" configuration. This would help greatly for Reservations staff when allocating rooms, as well as give clear guidance to Front Desk staff for walk-ins.
48 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Based on this request, we would like up-voters to consider the option to view space features in both the housekeeping app and the Mews mobile app in order to solve for the request.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show rates and products in commander App
I would be helpful, if the housekeeping could see stay products which could for example be a fruit basket or pralines in the room.
We have some rates for Specials that require a certain preparation from the housekeeping. Therefore it would be helpful, if the houseekeeping team could see the products and rates in their app.2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Block space automatically
We have rooms that need more time to be cleaned, which is why we have to block them for the night after the guests check out. It would be great if the system could do that automatically as soon as those rooms have been booked. As for now, we need to block the rooms manually everytime it is booked...
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Drag and Drop Room Assignment by Housekeeper similar to Timeline
To improve the speed of room assignment by housekeeper, it would be good to have the ability to drag and drop specific rooms under each housekeeper on a daily basis similar to what we do with Timeline. You could quickly see which rooms are unassigned and drag the room under each housekeeper to complete their board for the day. If room credits are used, each room that is dragged under a housekeeper deducts from the total credits assigned for the day.
5 votes -
Ability to put rooms out of order from Mews Housekeeping App
Currently, you are not able to put the Space out of order form the Mews Housekeeping App. You are able to change the status from Dirty to Clean to Inspected to Out of Service but not Out of Order. We would like the ability to put rooms Out of Order with a reason from the Housekeeping App.
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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icon baby cot
At this moment we can not check how many baby beds + extra single beds are already booked and we would love to see this in the time line view so we can see this quickly.
30 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Client Status in HouseKeeping report
It would be great to have a "Guest Outside" status for rooms of stay over guests, so Housekeeping knows the room is ready for cleaning.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Make Legionella more flexible to cover more use cases
Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no…
179 votesHello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
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Attach a task to a space category
Would be great if a task can be attached to a space category: would be handy for maintenance department.
25 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Housekeeping requests
Hi I believe a report that shows all traces by room number would be very helpful for our daily operations. We have plenty of HSKneeds for individual rooms and we need a report that has all the information by room number. E.g. room 205 is allergic to feather, room 206 wants romantic turndown service and room 320 wants service everyday at noon.
A report that contains guests name, arrival/departure dates and all necessary information described above would help a lot. It would nice to be able to print it for a range of rooms too so that you can give…
25 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mews Commander : produits visibles sur le GSM
Il est pour nous très important que les produits soient visibles sur le GSM du personnel Housekeeping via l’application Mews Commander.
Cela leur permet de voir où ajouter un lit bb, des lits séparés ou des goodies...9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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New colors
These new colors are so stupid. How can you change the colors to mean completely different things 2 + years in to a system? Please change it back.
5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Expand room status options
At present the available Space Status are Dirty, Clean & Inspected (OOS & OOO).
From a front office and housekeeping perspective this is limiting.
Could you please consider the following please?
VACANT READY - Inspected
OCCUPIED DIRTY - Guest checked in
OCCUPIED READY - Inspected stay over
VACANT DIRTY - Guest checked out
PICKUP - Room move and for housekeeping to inspectThis would offer more clarity as to not only the status of the room but also the ‘condition’, meaning the physical status of the room (guest). This is important for the operation of a hotel.
Please consider this…
251 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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late check out for housekeeping
Hello. When we have a late check out booking could the color of the reservation change? so whoever is using the system can see that there are people checing out later.
it would helps out organizing the housekeeping and front desk tasks.113 votes -
Automatic booking reallocation when setting room Out of Order
At the moment in order to put a room out of order, you need first to reallocate all the reservations assigned to that particular space. It can take a lot of time, specially if it is a long period.
It would be nice if Mews could automatically reassign those reservations to another space.7 votes -
Make customer Icon visible on Commander APP
This way houskeeper can see if its VIP or problematic guest or Birthday
20 votesHello Mewsers!
Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.
If you have more information about this request, please feel free to share it in the comments below.
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