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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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459 results found

  1. Owners Portal

    Customer work with private owners and manages apartment in their name. They would like to give the access to the owners with the overview of their units, revenue and reservations.

    5 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  2. See all card details.

    4 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  3. All in one - Spa Module

    7 votes
    0 comments  ·  Other  ·  Admin →
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  4. Empower Mews Help AI: Let Us Add Custom Information!

    Hi Mews team,

    We love the Mews Help AI assistant inside the Mews app, but we see a fantastic opportunity to make it even more valuable for Front Office teams. What if we could feed it with our own information, turning it into a true digital colleague that instantly provides answers about our hotel, the local area, and operational procedures?

    🚨 To clarify: This request is specifically about the AI-powered Mews Help option inside the Mews app, not the external help pages (which are static HTML).

    Why is this important?
    Front Office teams handle a wide range of guest questions…

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  5. Product Checklist to include Company information

    For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)

    11 votes
    1 comment  ·  Other  ·  Admin →
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  6. Dynamic product rules - Base product rule on own criteria

    Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!

    16 votes
    0 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Sales and Catering

    Native Sales and Catering solution

    3 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Mobile app PMS

    Provide an app for mews users to see the pms.

    4 votes
    0 comments  ·  Other  ·  Admin →
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  9. When opening the mail queue from a guest profile without an email address all mail queue items are retrieved, instead of giving an err

    Small Bug report: when opening the mail queue items from the dashboard of a guest profile that does not have an email address associated all mail queue items are retrieved (accross all profiles). I guess due to the fact that the SQL Query filters for the email address. Hence when empty all mail queue items are retrieved.
    The system should check if an email address is on file, if not decline to open the mail queue item list giving an error that an email address must be provided.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  10. Localized Mews Invoicing

    Modify Mews' Clients' Invoicing format to reflect local standards.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  11. Action Log commands are not understandable

    Hi all,

    the action log sould be more easier to understand.

    The commands / logs that are recorded are not clear enough.
    If a guest checks out at the Mews Kiosk then in the action log it is:

    State changed from Started to processed ....

    That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...

    Thanks
    Linus

    32 votes
    1 comment  ·  Other  ·  Admin →
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  12. add a shortcut button for "create room keycard"

    add a shortcut button for "create keycard" in Reservation overview (or later by
    clicking on details or check-in)

    1 vote
    2 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. A different colour for group bookings and individual customers

    Differentiate between group bookings (several rooms) and individual customers.

    Easier planning management

    13 votes
    0 comments  ·  Other  ·  Admin →
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  14. Improve dynamic charging mode of a stay product

    When choosing Charging "Once" and then Consumed at either "Reservation end" or "Reservation start" on a stay produkt, you shouldn't be required to enter date and time when adding the item to a reservation.
    I.e. "Late check out" would be set as "Once", and when adding it to a reservation you choose Count (no. of hours) and it would automatically be posted on the check out date.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  15. Demo Top Banner Color

    Have you been scared you did a manipulation on production instead of demo? Especially when you started with Mews and everything you looked at was new to your eye? It happened to me a lot, and I thought the blue demo logo maybe isnt big enough... actually if the entire top banner was blue it would be so much easier to identify and remove all doubts about which environment we're working on (for us and for hotels too)!

    2 votes
    0 comments  ·  Other  ·  Admin →
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  16. Add Contract or Files to Blocks

    It would be helpful if files like Confirmations/Contracts could be added to a Block. For most blocks we have seperate contracts that need to be attached to the block on a high level like Dashboard or Block Details. Then all contracts & Documents are on the Master Block and could be easily tracked

    22 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. child

    Bluserena requested to have the possibility to link the parent to the child automatically under their profile

    3 votes
    0 comments  ·  Other  ·  Admin →
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  18. Serial task

    Our receptions teams does certain task daily/weekly/monthly. It would be greate to have the option to create serial task.

    26 votes
    0 comments  ·  Other  ·  Admin →
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  19. Extra beds

    We highly request a function that allows us to have an inventory of all our extra beds in Mews, and that automatically keeps track of when/how many xbeds that are sold. To make sure that we don´t oversell them.
    As it is today, we need to manually keep track of incoming reservations that needs xbeds, and put this in an excel document - this needs to be done several tims a week and it takes a lot of time and effort, when it should be a simple solution in the system.

    5 votes
    0 comments  ·  Other  ·  Admin →
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  20. Rate group and rate descriptions showing on the New reservation screen

    Currently Mews does not show rate group description and rate description when multiple rates are available within one rate group. This is not ideal for any hotel that may have multiple properties to manage as well as multiple reservationists. Its unreasonable to expect for reservationists and multiple property management to remember or recall information that is vital to relay to the guest at time of booking. Most hotels have multiple rates so this is a feature that is 100% missing and required for Mews tobe competitive in the PMS market for groups and PMS for hotels.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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