228 results found
-
Central Users actions are not included in action logs
In Action logs area, actions done by Central Users are not tracked. Considering that Central Users are also administrators of all properties, it is a significant issue that there is no visibility into the changes they have made.
We ask to include actions made by Central Users into action log.1 vote -
invoice notification email
The possibility to have a notification when an invoice sent automatically has failed or resulted in Dropped/Bounce. This would allow to be able to track if the invoices are correctly received by the guests/companies.
1 vote -
Breakfast List
Hi,
As my breakfast team is not using Mews, my reception team has to print a breakfast list for them every morning.
At the moment, we are using the “Guests in House” report, but it only includes the bookable breakfasts and not the additional breakfasts. Therefore, the report is incomplete.
My other idea was simply to use the Product Checklist and print it with Ctrl+P. However, not all rooms are visible in the printed version. The list displayed in Mews is almost twice as long as the one being printed, as the print version generally cuts off after the 4th…
2 votes -
Allow cancellation costs to reflect only the final cancelled stay after reservation amendments
We would like the cancellation cost calculation to reflect only the final version of a reservation at the time it is cancelled, rather than including cancelled nights from previous amendments.
Currently, if a reservation is modified several times before being cancelled, the cancellation cost report includes all cancelled nights associated with the reservation history. This makes the report difficult to interpret and does not reflect how many hotels manage cancellation fees in their daily operations.
We would like to have one of the following options:
A setting to calculate cancellation costs based only on the final reservation before cancellation.
Alternatively,…1 vote -
Associate Profile Being Copied When Moving Items Within the Same Customer Billing
By default, Mews only moves the line items, but does not transfer the associated profile when items are moved within the same customer. We need to have the associated profile be copied to the new bill when moving the items
2 votes -
Dear MEWS Support Team, We have noticed what appears to be an inconsistency when editing products and adjusting the unit price. In the ed
inconsistency when editing products and adjusting the unit price.
In the edit window, the system displays a field labeled "Total Incl. Tax", which suggests that the amount shown includes all applicable taxes. However, the displayed amount does not appear to include taxes at that stage. The taxes are only applied and reflected after the charge is posted to the folio, at which point the total amount increases to the actual tax-inclusive value.
This can be misleading, as users may expect the "Total Incl. Tax" field to show the final amount that will be posted to the guest folio, including all…
1 vote -
alphabetical order in display of payment policies
there is no alphabetical order when the payment policies are displayed - this makes it particularly hard for the user to retrieve one particular payment policy
1 vote -
Tasks: 'In progress' status
Currently, tasks in Mews can only be marked with a deadline and then completed. However, it would be very helpful to have an additional status — such as “In Progress” — to indicate when someone has already started working on a task.
This would greatly improve team communication and coordination, especially in situations where multiple users might otherwise pick up the same task or wonder whether it’s already being handled.
Having a clear task lifecycle (e.g. To Do → In Progress → Done) would provide more visibility and reduce confusion.
9 votes -
New Ledger with Pre-set filters and bring back exports
With the updated (01/2026) Guest Ledger, there's improved visibility, but there's no pre-set filters. Would make life much easier.
Also, no exports NOR scheduled reports available anymore.
Please bring the function for exports and reports back.
Thanks!2 votes -
A refresh button to refresh the page working on.
A refresh button to refresh the page working on. There are times edits are made and one needs to click out of the page and back onto it in order to see the change.
3 votes -
Allow choose checkout date cross the different months on the same calendar without manual swich
If the check in date and check out date are not in the same month, the calendar should be a continuous calendar without the requirement for manual switch to next month to be able to choose the check out date. Allow choose checkout date cross the different months on the same calendar without manually switch to next month.
2 votes -
Price adjustments of products with date (until... / from.... price)
It would be helpful to be able to work with a date when adjusting the price of products, e.g. City Taxe valid until date xx.xx.xxxx CHF.... from date xx.xx.xxxx CHF ... valid. City taxes are legal requirements that can change from time to time.
3 votes -
Invoice Screen
When we check out guests at the reception, it would be helpful if we could easily display the invoice digitally to the guest before checkout. The idea would be a button that would send the invoice view to a permanently installed iPad/screen for the guest. For example, you could select the right or left screen, and the invoice would then appear there. This could be achieved via a browser window.
8 votes -
Search bar - travel agency contract showed as result also for other properties of the chain
The current behavior of search bar with Travel Agency contracts is misleading.
In practice, we are being redirected from one property to another without being fully aware of it.
Furthermore, when you have different properties, Travel Agency contracts will appear, without the possibility, unless one clicks on them, to understand which property each of them refers to.
From our perspective, the expected behavior would be to display only the contract related to the property currently in use.
Alternatively, if it should function in the same way as Companies, it should not be necessary to enter it separately for each individual…1 vote -
Prevent feedback surveys from disrupting staff workflow
MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
I really love MEWS, and like to involve and help.
I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
I know it is not really a idea, but I wanted to offer other Mewsers…8 votes -
Newsletter as a email template
Smaller hotels in our chain would like to be able to send newsletters to specific groups of guests, and having a mail template to adjust between seasons and campaign would be a simple way to handle this locally at the hotel.
1 vote -
Add Task Filter: Accomodation Number and task improves
Creating a filter in the Mews app for the tasks; now they are in order of time of reporting, but that’s not efficient.
A good option to help the Operations and Housekeeping teams is have a filter to put the task by roomnumber (accommodationnumber).
Also, here other Task improves that can be helpful:
There is no way to filter by name, by date, by accommodation number whatever).
No required field to fill in creating a task accommodation number.
So maybe it's an idea that an additional (required) field be added when creating a task, where you need to select an…
3 votes -
Empower Mews Help AI: Let Us Add Custom Information!
Hi Mews team,
We love the Mews Help AI assistant inside the Mews app, but we see a fantastic opportunity to make it even more valuable for Front Office teams. What if we could feed it with our own information, turning it into a true digital colleague that instantly provides answers about our hotel, the local area, and operational procedures?
🚨 To clarify: This request is specifically about the AI-powered Mews Help option inside the Mews app, not the external help pages (which are static HTML).
Why is this important?
Front Office teams handle a wide range of guest questions…6 votes -
This forum
Dear Mews forum managers,
I've been on the forum for a while now and have a few suggestions for improvements.
It would be nice if:
*the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
*if you could also filter the search, e.g. all words must be included etc.
*if your entries were moderated so that similar ideas were grouped together
*if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
*if…25 votes -
Internal Messages: Create Internal preset Groups
Allow Admin Users to create an internal group to facilitate group messages between staff. Right now they can only select staff one by one.
1 vote
- Don't see your idea?