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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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254 results found

  1. Be able to see a detailed action log of Availability adjustments. This way you can keep track of the adjustments made to availability

    8 votes

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    Hello from the Mews product team,


    We are so pleased to let you know that your feature request has been released. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  2. Since you can't undo cancellations there is no point in having them displayed together with future or current reservations. They could be displayed somewhere else. When you select all reservations the cancellations are also selected, at the same time your editing options on the left side of the display decrease because it now also refers to the cancelled bookings which you can't edit...Why? Either remove cancelled bookings at least from that display fully or let the select all button select everything but the cancelled bookings.

    8 votes

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    1 comment  ·  Other  ·  Admin →
  3. Support integration of 3M software (IDscan.net) for scanning passports and IDs quickly.

    8 votes

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    0 comments  ·  Other  ·  Admin →

    Hello from the Mews product team,


    We are so pleased to let you know that your feature request has been released. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  4. Het pijltje van upgrade op de tijdlijn is nu veel onduidelijker. Het pijltje voorheen was beter leesbaar. Zou dat teruggezet kunnen worden?

    8 votes

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    Hello from the Mews product team,

    Thank you for sharing your feedback with us. We have recently updated the colors on the timeline to become more vivid.

    In this update we have made the ability to move reservations in the timeline more clear.

    We would like to invite your to share your feedback on the updates made in the survey attached below:

    https://mews.typeform.com/to/aCFioorw

  5. Mews should not impose anything on our official document. Moreover, if Mews wants to make a change on the official documents, they should warn us before.
    Hence we notice that our invoices and pro-format are now labelled "Factuur" (dutch word for invoice). But we do not use dutch in our system.
    Forcing us to use dutch language on our english or french invoices is just
    not right.

    8 votes

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  6. 8 votes

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    1 comment  ·  Other  ·  Admin →
  7. 8 votes

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  8. Sort spaces in some other way than floors

    8 votes

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    Hello Mewsers,

    Thank you for sharing your feedback with us.

    We have now added multiple new ways to sort the spaces in the housekeeping application including, the state of the room, the services present in the property, Space categories & space classifications.

    In addition to the above, we are currently developing the ability to search for specific floors.

    If you would like any additional ways to sort spaces in the housekeeping application, please do let us know.

  9. 8 votes

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  10. Split in-house reservations to move guests to a different room mid-stay

    8 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  11. As a short stay accommodation our guests stay at least 6 months with us. To create appropriate invoices, we are forced to combine 30/31 daily rates and move them to a new invoice. For 200 guests a year, this is really time consuming. Hopefully it will be possible to settle a fixed price for every month. This will extremely benefit the efficiency of Mews from our point of business.

    7 votes

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    Hello, monthly bookable services in Mews allow you to price your services on monthly basis: you do not have to define price for each night, you price full months and there is only one item (month) instead of 30 items (nights) on the bill.


    In the coming months, the team will focus on improving the functionality for long stays (monthly reservations) and introduce pro-rating, flexible housekeeping and product posting. We are also looking into payments automation via direct debit.


    Read more about the monthly services here.


    Kind regards,


    Martin Kucera

    Senior Product Manager

    Mews

  12. I would like to be able to set my own custom dates when scheduling reports instead of using the preset settings.

    7 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. It is already possible to set up a start date and frequency for all scheduled reports. Please check this guide for more detailed information.


    Kind regards,

    The Mews Team

  13. Add the option to disable/enable the Reservation Quotation emails.

    7 votes

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    1 comment  ·  Other  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    When you’re creating the Optional reservation, you have an option to select whether to send e-mail or not. Please see the attachment.

    Have a great day,
    Aneta

  14. For better usage of managing and deleting of restrictions there would be great to have a calendar which can display there restrictions and enable to manage them.


    CZ Original:
    Ke snadnému nastavování a rušení retrikcí je nutné implementovat kalendář s uvedením hodnot nastavených restrikcí k manuální aktuální úpravě.

    7 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please visit our user guide for more information.

  15. As promised here is the video with the 2 issues that our reception team will be delighted with if they are improved :)

    The first one: when creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this…

    7 votes

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    Hello from the Mews product team. This feature is available and today, it is possible to view relevant booking reference numbers on bills and they display as confirmation number, origin or directly on the relevant line item in the billing screen.

    Thank you for sharing your idea!

  16. Please stop spamming me about new features. Feature request: "Make an option in the settings of the user to opt out of these messages."

    7 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    Dear Team,
    Sorry to hear that you find it overwhelming when we update you about the features we are working on.
    We have improved the workflow, and now you’ll not receive pop-up messages but rather you have a small icon in the PMS – where with a click of a button you can review all the updates. Thank you for the feedback once again!

  17. It could be useful to have a search bar within the left panel, so that we can jump to the right section directly, instead of clicking through the various path to get somewhere specific.
    (Sorry if that’s something you already considered)

    7 votes

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    0 comments  ·  Other  ·  Admin →
  18. 7 votes

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  19. 7 votes

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    1 comment  ·  Other  ·  Admin →
  20. 7 votes

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