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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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224 results found

  1. Pourvoir définir qu'un check-in ne peut pas avoir lieu avant un certain délai suite à un check-out.
    Ce délai peut-être pour certaines catégories de logement ou juste pour certains jours de la semaine.

    Par exemple:
    nous n'avons pas d'équipe de ménage un we, donc interdire les réservations avec une arrivée le dimanche si un départ est prévu le samedi.
    Et inversement, une arrivée est prévue un dimanche, la chambre ne pourra pas se vendre si le check-out de la nouvelle réservation est la veille.

    27 votes

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  2. Would it be useful if it was possible to generate a direct booking url for each rate you create.

    This will enable you to link your promotions directly to the Booking Engine.

    It will also allow you to provide your corporate clients with a link directly to their rate, as a supplement to the rate access voucher

    1 vote

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  3. we seem to have an issue suddenly when creating a booking where the voucher rates are not displayed when attaching a company. this company has not got a voucher attached and if we leave the company blank, the correct voucher rates will display and are bookable.
    this never happened before, so it looks like something has gone wrong in the last couple of hours.
    thanks for checking

    2 votes

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  4. when creating a rate (or amending it), it would be handy if you had the opportunity to see what voucher(s) the rate is linked to and more importantly that you are able to amend it there and then.
    now you need to remember the long name (we have a lot of the same names "corporate rate") and hoping you pick the correct one! not very efficient use of our time.

    2 votes

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  5. Example: Non-refundable to be 5% cheaper on a Monday, but 10% cheaper on all other days

    5 votes

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  6. The term Rate Hurdle also known as Lose-It Rate refers to a type of rate that sets a threshold that must be crossed by the channel manager to reserve a room. It generally frames the case at which a hotel is better off leaving the room vacant than to sell it. Hotels commonly do this in peak times in advance of reservations. The Hurdle Rate helps informing that rooms should be sold to whom, when and at what price to achieve maximum profitability for a hotel.

    1 vote

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  7. if you want to extent a made booking, the price will automaticaly change. Also if you have fixed rates for a customer group, it changes to the daily rate, which is extremely wrong and not helpful.

    10 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. At the moment, if you set up a rate automation for OTA rates, the same trigger will be used for both virtual and physical credit cards. Ideally, there would be extra conditional fields in an "if this, then that" format. For example:

    If Card type = Physical, then charge on confirmation
    If card type = virtual, then charge on start day

    This conditionality format would also allow for less rate groups, and increased flexibility if other conditions are also created. It could be implemented with an advanced settings button to keep the current layout as simple as possible.

    15 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. it is not always easy to find access to input calendar events. is there a way you are able to add it to the drop down menu for either rates or reservations, or even timeline.
    the only way i find it now is through burger menu, settings, services and then click back at the top left corner on the name of the property. seems a bit weird.

    plus it would be great if their could be a note field so that reservations know what rate, minimum stay, etc should be offered on those days

    6 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Same idea here as what we can do with static rates.

    I.e. If we have a company rate that has 10 % off BAR. For next year they contract 15%.

    We have to wait until the date that the new contract starts and change the "Relative Adjustment" instead of being proactive and set the price beforehand with an override.

    This makes it bad for the customer as well cause they might want to book in advance but still get the old contract rate even tho they have a new rate coming up in just a couple of days.

    4 votes

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  11. Possibility to add a product automatically only for the second person occupying the room (at the moment the Product Rule affect either all people in the reservation or all nights in the reservation)

    1 vote

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  12. When someone extends their reservation for multiple days you currently have to add the rates individually.
    Ex. If someone has a reservation for Jan 1-30 but they want to change their departure to March 31 and their rate is 99.00 you have to manually enter 99.00 60 additional times in the pricing section. Can we get a feature that you can add 99.00 to all extra nights?

    1 vote

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  13. Functionality to allow Room Type Overbooking while maintaining total capacity of the hotel.
    When noticing high volumes of demand for standard rooms and upgrades won't sell, you can allocate an amount of rooms you want to overbook on the standard room while still maintaining the total capacity of the hotel.

    11 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. It would be convenient to receive a notification if the occupancy reaches a certain percentage on a certain day. (e.g. if 60% OCC is reached on a certain day, you receive an email to notify you).

    24 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Other PMS systems I have used have "absorbed" products in the Rate.

    For example you have a rate of £150 , part of this is £10 breakfast.
    Currently in Mews if you change the price of breakfast , you then need to change all your rates separately which is time consuming.
    It also means that if you have 342 rate, the 33% deduction only comes from the accommodation value and does not take into consideration the products.
    If you change the price of a product it would be great if the value of the accommodation would also change automatically .

    2 votes

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  16. Would like for the possibility to change the relatvive price adjustment on each room category. At the moment the only option is to use the same relative adjustment on all room categories in a rate. Example: Classic +10%, Deluxe + 20% etc.

    9 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. If occupancy is DROP DOWN (less than / greater than) the following percentage: DROP DOWN (5%, 10%, 15% etc) Then price DROP DOWN (increases / decreases) for MULTIPLE CHOICE (Room types) by the following SELECT (nominal value / percentage) enter value: TEXT BOX.

    OR / AND

    If time before start date is DROP DOWN (less than / greater than) the following TEXT BOX (Days, Hours). Then price DROP DOWN (increases / decreases) for MULTIPLE CHOICE (Room types) by the following SELECT (nominal value / percentage) enter value: TEXT BOX.

    6 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. I would like to suggest two things:
    - Employee priviledges: be able to block rate changes
    - Be able to push a report to see if there was a rate change to a booking

    7 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. By now, Mews restrictions do not allow to set a specific day of the week you want to exclude. If you wish to make a % discount on Sunday night for example, you will have to close all other days on your restriction but travelers will not be able to book several nights including Sunday night. Very bad if you are looking to maximize length of stay and want to compensate those staying on Sunday.
    Mews team, please keep improving restrictions to allow us to combine various setups, it is so important! Thanks

    4 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. 3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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