282 results found
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RATES visibility for internal use
When restrictions are in place (for example: minimal stay 2 nights) the internal user CANNOT see the rate on those given days. In fact when restrictions are in place the hotelier cannot see any of the rates. So when there is a WALK IN or a request the hotelier is flying blind. Therefore: even when restrictions are in place there should be an option that hoteliers or certain users can still see the rates of that day.
Example: no show and a walk in on a restricted day
Example: restriction on Saturday minimum stay 2 nights but a group of…27 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Identical Copy of a Reservation
Often it happens that some guests would like to add more identical bookings, just under a different name, if they are part of a group. I am aware there is already a tool to make a duplicate from Mews, however, the information copied are not sufficient and should also include manually entered rates. I have already provided this information to Mews Premium, who informed us that it's not possible and they requested to add the idea on this feedback form.
26 votes -
Add multiple rate codes in one reservation
It would be nice, if it was possible to add multiple rate codes in one reservation. For example if there is a reservation for 4 nights. The first and the last night booked at the best available rate, however the second and third night is booked at the corporate's contract rate. Now, we need to make three separate reservations. If it would be possible to add multiple rate codes in a reservation, this would make this much easier.
26 votes -
Add vouchers as a field to reservations
Add a field onto the reservation to enter a free format travel agent voucher number issued for billing purposes and to be able to print this voucher number onto the guest bill. This as we need to issue invoices for TMC's that include the voucher number to be approved for payments.
We electronically transfer the data via the API for all these invoiced bill directly to the TMC's for them to electronically process via their OCR system to issue payments. Using billing notes, users to tend to add additional information causing the process to fail.
26 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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undo split
We should be able to undo a split of a reservation. Guests change their minds many times!
26 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Blackground colours in Room Numbers
Option to put different colours in blackground of the Room Numbers.
Notes of Status of the Room. For example:101 in red means that "cot for baby inside the room"
201 in green means that "separate beds are ready"Thank you!! Tayko Team
26 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Space Category Ordering
Some categories we have are on the same level of ordering (or there is no exact ordering) which is tricky to manage in Mews as there always has to be an orden. E.g. in case of a room move to a different category (on the same level) it would actually not be an "upgrade" or "downgrade". Which makes it hard with the setup of a diffusive strategy
26 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Automatic Room Upgrades Based on Availability
Would be great if the system could automatically upgrade certain reservations to a higher room category under certain availability circumstance (that could be defined and edited).
ie: If lesser room category is at 100% occupancy, the system would automatically upgrade some reservation to the higher room category, freeing up the lower category to be sold again.
25 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Display only vacant inspected spaces for assignment
"In case a guest would like to be assigned a different room for their stay, it is easily changeable through the State tab of the reservation module. Using the assign drop-down, all rooms are visible. However, to improve the user experience, this list of spaces could be reduced to display only inspected and vacant rooms, making alternate space selection faster and easier."
25 votes -
Minimalize a reservation
Option to minimalize a reservation (for example keep it in the right bottom of the timeline). It could allow you to continue with other tasks and than later on get back to the reservation/booking that you were working on. It could also be a reminder for yourself that you need to follow up on that certain reservation.
24 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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HOW TO FIND A NO SHOW
IT BECOMES MORE CONFUSING WHILE SEARCHING A NO SHOW YOU NEED TO SEARCH THE CANCELLED RESERVATION AND IN DETAILS YOU GET THE NO SHOW BUT INSTEAD GIVE AN OPTION FOR DIRECT NO SHOW RESERVATION MUCH MORE EASY AND RELIABLE
24 votesReview of Mews Search starting and in exploration phase
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Timeline "old" scrolling
Scroll timeline up/down and bring back horizontal scroll bar.
24 votesHello, it's Martin here, from Mews.
Thank you for upvoting the topic of scrolling on the timeline. We are currently adding this option & looking for testers. If you want to test the solution and share your feedback with Mews product team, please, let us know by responding to this e-mail.
Kind regards,
Martin Kucera
Product manager, Mews
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Company owned reservations
Make company owned reservations possible.
It will allow to manage corporate clients more effectively by associating company profiles with reservations.
Provide a comprehensive view of all bookings associated with a corporate account. As well highly useful for hotels that offer coworking spaces, where companies own a office space.23 votes -
Select multiple features for the timeline filter
We're very happy with the new timeline feature filter! An improvement in our eyes would be if it also were possible to select multiple features and that the filter shows all the rooms which have one of the selected features. At the moment the filters only shows rooms which have all the selected features.
23 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Tasks - Add Customisable Templates
When setting a task, everything needs to be typed, whereas a lot of time could be saved if the hotel could customise a list of templates to use.
For example, 'Deliver Amenity' or 'Unzip Beds'. Quick little things like these!
Could this be a possibility?
23 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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icon on timeline for space features of the guests
possibility to add an icon on the timeline to alert of space features request on reservation or guest profile.
In order to have quicker check and avoid to leave the screen of timeline and go to check for every guest if there are space features23 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Adjusting confirmations manually
Is it possible to make an 'add' option to a confirmation? As an example, people who book a specific room (no room type) and don't see that reflected on the confirmation. You can't mention this anywhere yourself on a confirmation. Examples such as a specific room number, beds apart or room at the front.
22 votes -
Optional bookings
Optional reservations should not be confirmable without adding a credit card as guarantee, Big corporations cannot have control of reservations that the clients were able to confirm without a credit card as guarantee this can cause lots of no shows and issues.
22 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add total occupancy for each day at the bottom of the Timeline so we can quickly see how many people are staying
Add total occupancy for each day at the bottom of the Timeline so we can quickly see how many people are staying. Wouldnt need to click around with reports if it just did a simple totalling sum, the old Hotel Perfect had that and was extreemly useful.
22 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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being able to split a booking when not checked in yet
we sometimes deal with an existing booking wishing to change unit types during their stay. even though they haven't checked in yet, it would be much easier if we were able to split the booking (and thus keeping all the notes) rather than having to duplicate the booking, copying the notes, adjust the dates, rates, etc..
22 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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