102 results found
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Marketing Source reporting
We would like to track enquiry source far better than the system is able to now. We currently only have origin of booking however this currently tracks 'how' the guest booked - not 'how they heard about us'.
As with many companies a significant amount of marketing spend it allocated to social media - there for to track conversion more closely is key.
If a new tab for Enquiry Source/Marketing is not an option are we able to add 'Social Media' to the 'Origin' criteria?
3 votes -
Supprimer sur la facture proforma le mot "consommé"
Bonsoir, est-il possible de supprimer le mot"consommé" qui apparait sur les factures proforma.
le client n'est pas arrivé dans l'établissement et nous lui envoyons des produits consommés.Eric
1 vote -
Matching invoices to Mews Merchant payments
We are presently loosing a lot of time trying to reconcile invoices issued to payments received, especially when a downpayment has been made via MEWS merchant a few month prior to the arrival of a guest.
Having a report where you can see 1 booking number and all the payments made for it including the details of the Mews Merchant payment identifier for each payment, would save us a lot of time during the debtors reconciliation process.
1 vote -
petits dejeuner
Bonjour,
Serait il possible d'avoir un rapport journalier, détailler des petits déjeuners avec le nom des clients et les nombres de petits déjeuner par personnes et par jours (actuellement le rapport nous donnes la quantité total de petits déjeuner du séjour de chaque clients) et c'est pas pratique car certains client ne prennent pas le petit déjeuner tout le temps
du coup il faut exporter le rapport sur excel faire des modifs et imprimer pour le matinCordialement
Alain1 vote -
Assignation des femmes de chambre
Bonjour,
Dans la rubrique Assigner des chambres, serait-il possible de :
D'avoir les chambres classée par ordre croissant et non par catégorie ?
Que les chambres en recouche apparaissent différemment des chambres en blanc une couleur différente par exemple, dans un souci d’équité entre femmes de chambre ?
Et surtout est-il possible que les chambres déjà assignées n’apparaissent plus lorsque l'on veut assigner les chambres restante à d'autres femmes de chambreCordialement
Alain2 votes -
marqueur de paiement
Bonjour, notre ancien PMS nous permettait de voir sur le calendrier d'un seul coup d'oeil quels clients avaient tout réglé par un petit symbole (c'était le symbole euro) à droite de leur nom. Cela est pratique car un jour de départ avec beaucoup de clients, on voit tout de suite à coté du nom du client le symbole, le client rapporte la clef , il est toujours pressé, on voit le marqueur, et on a moins de stress.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Linking room moves prior to guest arrival
When booking a reservation for a guest who will have several room moves during their stay, I would like the ability to link these reservations so it does not appear as if the guest is leaving and arriving when they are only changing rooms.
- If two reservations within a guests dashboard are linked and the consecutive reservation is within a 24 hour period then
- Don't count guest as departing
- Don't count guest as arriving
- Count guest as stay over
This is important for departments like the front desk, but also effect the guest in terms of confirmation emails. Otherwise the…
6 votes -
reservation report - have the option to have total by day
Reservation Report - have the report to show day by day the number of reservation , revenue and ADR
5 votes -
Calculate REVPAR correct
Currently the REVPAR is incorrectly calculated all over Mews.
Rooms which are out of order are left out of the equation.
However, REVPAR calculates your revenue based on all rooms (Occupied, Empty or OOO). The current data in both the Manager Report and Manager Analystics in Mews are incorrect.7 votes -
Improve Manager Analytics to include YoY comparison by day
Manager Analytics currently shows YoY comparison only on a monthly basis (this year's revenue vs last year's revenue).
Properties need a more granular report where YoY comparison will consist of individual dates.
Hoteliers want to see what the ADR, occupancy and revenue was last year vs this year (Jan 1st 2023 vs Jan 1st 2022, Jan 2nd 2023 vs Jan 2nd 2022). Include also the day of the week next to the date so that it's clear whether the date was a weekend or a weekday.
Having a report with this comparison would help hoteliers improve their revenue strategy.
25 votes -
Keep accounting category of double rebates
At the moment, when a rebated item is rebated again (a double rebate) it changes accounting category to the predefined accounting category in accounting configuration. It would be good if it kept the accounting category set for rebates of that product/night
12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Notification Room Availabilities
It would be great if you could receive a notification when only a certain number of rooms (or room category) are available. This would prevent overbooking.
4 votes -
nationality on second+ person on reservation
We have to make statistics in most countries and it would help a LOT if the other guest on a reservation who does not have a profile, is automatically the same nationality as the "owner" of the reservation. We have a lot of missing nationalities and we can not correct them without adding every single person with a new profile, in every single reservation and that is too much work.
27 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Language when creating a bill
When issuing a bill it would be more convenient when MEWS is automatically choosing the language that is assigned to the guest's profile
6 votes -
customer ratings.
customer classifications in profile.
For customers, we could also have a more specific option in the Internal tab, classification, than "problematic":
Example that we miss: smoked in the room, damage, animals, triggered alarm (fire), very dirty room.3 votes -
Schedule MEWS Analytics reports in your Exports
Schedule Analytics reports just like your daily reservation report and have it sent to your email.
5 votes -
PDF Formatting of Accounting reports
Add row formatting in PDFs generated by MEWS. Shading of the rows would be nice or/and make the lines between the rows visible in the printed version.
4 votes -
Export Reservation Report suitable for VieTOUR import
Make it possible to add customized country and county codes and to export csv file ready for import into VieTOUR (https://www.wien.gv.at/statistik/wirtschaft/tourismus/daten-melden.html)
1 vote -
Google Adwords Conversion
Provide clear guidance in the Help Centre on:
a) how to implement the new Google Analytics GA4 measurement in the Mews Booking Engine using Tag Manager
and b) how to implement Google Adwords Conversion Tracking in the Mews Booking Engine using Tag Manager
4 votes -
Product Options - Selected by Default - With Rules
We'd like to be able to have Products 'Selected by Default' on specific rate plans / channels.
We have a Sustainability Product that we would like 'Selected by default' on our direct rate plans/channels.. In Mews & in the booking engine.
The current 'Selected by default' feature adds the product to ALL reservations, this doesn't work as we can not add to agent reservations.
3 votes
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