Legionella prevention function in Mews does not work well
Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no automatic notifications or reports possible. Neither can I change the amount of vacant days or even switch off the function. And because my Housekeeping system prefers not to work with a two-faced-integration, I have discrepancies... So, very much not workable. Like Mews normally does, let the cobbler stick to his last.
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Christopher Custer commented
I feel that this function is helpful to some properties. I think that rather than asking to have the function removed. I think you should ask for an option to turn it off on a per property basis.
Claudia M. commented
Agree, during the actual situation we also struggle with the pre-defined setup within MEWS. We would like to decide ourselves how many days the room should change the status. Or we would like to have the possibility to switch that function of entirely for the hotels which are working with HSK tools.