2117 results found
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Conserver le prix HEBERGEMENT lors d'une MAJ du nombre personnes
Il arrive très souvent que les clients se présentent au check in seuls alors que la réservation était faite pour 2 personnes ou que la répartition du nombre de personnes (adultes, ados, enfants, bébés) ait besoin d'être modifiée. Il y a au moins systématiquement les taxes de séjour en produits réservables additionnels ainsi que des petits-déjeuners packagés (avec des tarifs différents selon l'âge des occupants) si le tarif est BB. On voudrait avoir plus d'options pour notamment pouvoir "conserver l'ancien prix de l'hébergement" et non pas "conserver l'ancien prix" comme actuellement qui est en fait le prix total hébergement +…
1 vote -
tasks
It would be useful to be able to link a task to different departments. This way you don't have to create the same task more than once in the same reservation.
1 vote -
Dynamic Button for Early C/I and C/O for all Bookings
Currently if a use attempts to set an early arrival for a booking (especially Availability Block group) the early Check-In time is rejected because the block is missing the necessary adjustments. In other words, the system cannot consider early check-in due to conflict with the occupancy time established in the stay settings.
However, this is an avenue for additional income and also for personalized service - clients often find themselves without many options when it comes to that.
On top of the possibility to create "Early C/I products", there should also be a button that could facilitate an earlier check-in…
1 vote -
Auto-Refresh Dashboard
The home page dashboard should auto-refresh whenever the user clicks the Mews logo or the action flow sends the user to the dashboard. The timeline auto-refreshes which is helpful knowing the content is accurate and can be seen changing in real-time such as when a reservation is moved from one space to another. The primary source of all summary information and donuts such as the home page dashboard should do the same.
1 vote -
Change room status to dirty already on departure date not only after check out
We like to do the room cleaning every 2 days for stayovers. This works fine with the intervall setting. But when it comes to the check out, it gets a bit confusing when the cleaning staff is using the app. Sometimes rooms are vacant very early and the reception is not informed about it. So the cleaning staff see only the room as checked and not as dirty, cause the room is not checked out. If the housekeeping switch the status to clean before check out, the room will automatically marked as dirty after check out. Helpfully would be if…
1 vote -
omboarding knowledge hub
Hi Team,
I’ve noticed that the "Onboarding Knowledge Hub" icon is constantly visible on the screen, and currently, there’s no way to remove or hide it. While I understand its purpose, it tends to interfere with daily work, especially when using Mews on smaller screens or mobile devices.
On smaller screens, the icon isn’t movable, which means I often have to rotate the entire device just to access parts of the interface. It would be really helpful to have an option to deactivate or hide the icon when it's not needed.
Thanks for considering this improvement!
1 vote -
Room status
It would be nice if you could mark several rooms as 'clean' or 'inspected' at the same time. Doing it one by one takes up a lot of unecessary time.
1 vote -
items aanpassen bij wijzigen arrangement
Bij het wijzigen van arrangement in een bestaande reservering, worden items die niet in het nieuwe arrangement horen automatisch verwijderd. Momenteel moet dit handmatig gedaan worden.
1 vote -
Rate for additional nights enhancement
Currently, once we click on the “Rate for additional nights” option, we can only choose our standard (public) rates, even though the initial reservation was created for a company rate. It would be great if that feature were extended.
1 vote -
View Uninvoiced and Uncharged Past Billings
It would be great to have an option to view all past billings that are at €0.00 and do not yet have an issued invoice (i.e., the payment has not been closed), as well as a report showing all past reservations that still have postings on it and have not been charged at all.
1 vote -
segmentación de los clientes
Para evaluar el éxito de las campañas publicitarías y de la propia satisfacción de nuestros clientes sería bueno contar con un campo desplegable en la ficha del cliente dónde , al igual que en el campo segmento, podamos recoger los medios por los cuales los clientes nos han conocido y por lo tanto los que nos interesa monitorizar. Por ejemplo, hacemos una campaña en Instagram y , preguntando a los nuevos clientes por qué medio nos conocieron , podemos a posteriori ver los informes segmentados por este criterio los cuales nos darán una idea de cual es el medio más…
1 vote -
Allow custom rules to automatically apply guest classifications
It would be really useful if you could create custom rules that automatically apply guest classifications. E.g. once a guest completes 3 stays, they are marked as Important, then once they have completed 5 stays, they are marked as VIP.
Similarly, it would be great if there was also an option to retroactively these rules, e.g. Mews could identify all guests that have 3 completed stays and classifies them as Important, or if they have 5 or more it classifies them as VIP instead of important.
1 vote -
Enddatum anpassen
Das Anliegen ist nur eine Kleinigkeit, aber es wäre toll, wenn man irgendwo ein Anfangsdatum anlegen muss, dass das Enddatum automatisch NACH dem Anfangsdatum wäre. Wenn man Restriktionen erstellt, ist es ja auch immer so, dass wenn ich z. B. "von 1.6.25" anklicke, bei "bis" automatisch ein Datum ab dem 1.6.25 wählbar ist.
Bei vielen anderen Punkten im System ist es nicht so, da steht dann bei "bis"-Daten immer automatisch das heutige Datum, also z. B. wenn ich einen Promocode anlege und bei "für Reservierungen ab dem..." den 1.6.25 anwählen würde, lande ich bei "Reservierungen bis" wieder beim heutigen Datum…
1 vote -
Be able to limit rates
We have rates with rental services included. As we only have a limited number of stand-up paddles, for example, it would be great to limit this arrangement: “this rate can only be booked 5 times per night”.
I currently have to regularly check whether the rate has been booked in order to close it manually for these nights.1 vote -
Copy the number of ID to TAX identifier
So every night I have to copy the person ID number of every reservation that is checking out that day, to close bills properly during the morning check-out time.
My point is... Could it exist an automation that once you complete an ID / Passport number, it is copied to the TAX identifier directly?
1 vote -
1 vote
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Move a guest from a higher category to a lower category in the planning view
Currently, it is not possible to move a guest from a higher category to a lower category in the planning view. This restriction is particularly problematic when working with groups for whom the room type is irrelevant. Each time, you have to go to the reservation in question to make the change. This is a waste of time for us.
This restriction would be implemented to avoid making mistakes. But why not simply display a warning message, but still leave this option open?
2 votes -
Online Check-in data visibility
Currently, accessing data related to Online Check-in in Mews is quite limited and manual. To see how many guests have completed their Online Check-in—both for past and upcoming reservations (NOT ON ARRIVAL DAY)—you need to export a document in Excel. This process is time-consuming.
I think a valuable improvement would be the ability to easily filter or identify future reservations that have not yet completed Online Check-in directly within Mews. Having this visibility in a dashboard or filter view would allow front office or operations teams to proactively reach out to guests and encourage the online check-in completion.
Proposed enhancements:
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13 votes -
Show balance in reservations overview at arrivals and departures
It would be helpful to see the the balance of the reservation in the reservation overview
2 votes -
Conriming optional booking by guest
If we make an optional reservation for our guests and send them our offer. The guests confirm the reservations through the link but the responsible employee/department do not get any information or notification, so it is problematic to keep track of these bookings. It would be great to get atleast a pop up notification if the guests confirm there reservations. This information is essential for internal planning for almost every property.
1 vote
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