Mews Operations (PMS)

Mews Operations (PMS)

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  1. If rooms are checked in, the status of the room can still be set to inspected.
    We think it would be useful that the room status in that case can only be set to clean and not inspected.
    Otherwise, the room will be available for self-check-in at the Mews Kiosk.
    Only in the last step - the key encoding - the guest is informed that Self-CI cannot be completed successfully.
    Until then, however, the guest is informed that check-in would be possible, including charging of his credit card.

    11 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.

    Possible solutions:
    Header text: must be checked in - Completed guest registration - Checked in Online
    Icon somewhere in the reservations of the arrival field
    When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)

    9 votes

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    idea to upvote  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  3. To expand on the new Group Blocks feature, I would love a simple Group Block Agreement form/report that summarizes the number of rooms blocked, the dates associated with the rooms and the nightly (pre-tax) rooms rate.

    It would have a customizable "terms" section where we can note cancelation policies, block release date etc and have a signature page for the client to sign.

    Right now we have to generate this outside of Mews, which creates additional work. Happy to send you a sample of what we are looking for!

    Thanks for listening!

    1 vote

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Stacy,


    Thank you very much for sharing your feedback with us. If you are able to share an example, that would be very helpful for us to understand the information you envision being added to a block.


    Which types of groups would you typically add "terms' for? For example corporates or leisure. 

  4. When adding rooms in a roomblock, having the ability to overbook when you do not have enough rooms available.

    3 votes

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    5 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Currently we have a limit on the quota of the bills for 3000 items. Anything beyond that, the bill will not be closed and the profile will not be able to get checked-out. It is due to the reason that the overloaded amount of items can potentially cause the degraged preformance of the system.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Request to increase the Reservation Group Size. The current reservation group size of 500 reservations is not sufficient and is creating operational issues for large-size Hotel Venues.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. automatically log out when Mews is not in use for 5 min

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  8. select multiple guest in timeline and able to make changes or move to defrent room/floor

    3 votes

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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. if you want to extent a made booking, the price will automaticaly change. Also if you have fixed rates for a customer group, it changes to the daily rate, which is extremely wrong and not helpful.

    2 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Ability to add attachments (photos/documents) to tasks. This is critical for Maintenance and Housekeeping operations as the assignee will be able to see exactly what/where the issue is. In addition, if this element is used for management to assign, track and review team tasks, the ability to add blueprints, schematics, schedules, etc. for maintenance is necessary.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Jill,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Very often husband and wife or companions and/or children do travel together. In mews I see when main guest is "Returning" Guest. In this case I would like mews to automatically suggest names of other people who stayed with them the last times. This information could also be stored in Guest profile on his/her own page of mews. Since it is now the 3rd year we are using mews, more and more guests are returning and it would be of good service not to have to ask again information about companions and children who stayed already

    2 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. We would like to suggest eliminating to some employees/departments the possibility to see the prices in the system. Currently even the housekeeping department or a user with no privileges added to his / her profile can see the bills and invoices section with the tariffs applied to the reservations. We believe that such data shall be restricted to reservations or administration and not the housekeeping or maintenance team.

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Housekeeping needs the information whether a child belongs to one or the other child category - in our hotel baby, kid or teen - housekeeping prepares a crib for a baby, a small bed for a child and a special place for teens - so they cannot work with the actual submitted informations.
    Please submit the child categories to the housekeeping reports.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We don't have 24 hour reception so it would be helpful if, when reception closes, we can put a restriction / stopsell on the remaining rooms so no one can book them after hours

    We are currently adding a Restriction with the start date and end date being the same to get around this issue
    Blocking multiple rooms is also time consuming and alters management reports

    As great as Mews is, I've used 6 other PMS and this is the first one to not have a feature similar to this

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Give also an option to add product rules on Travel Agency level. Due contract or other reasons we need to apply some rules to specific Travel Agency which could not be distinguished by creating a separate rate plan. With this option even a rate plan is shared or booked by multiple Travel Agencies but a product will only be added to that specific Travel Agency.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. In my opinion it would better to view all information in one screen and avoid going to second screen. Thus we do not have to click multiple times to check availability status for each day rather we can have the full overview in one scree. Please add each space category and it's availability also in the first window / overview.

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Nous avons inclus nos lits supplémentaires dans le système mais pourquoi n'est il pas possible de voir leur disponibilité jour par jour? Nous avons dû créer un Excel pour faire cela et être sûr de ne pas être en surbooking de lit sup. Merci


    We have included our extra beds in the system but why is it not possible to see their availability day by day? We had to create an Excel to do this and be sure not to be overbooked. Thanks

    2 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion. It is currently only possible to view extra beds by selecting individual  rooms each day in the Availability and Occupancy report.


    We have updated your request and set it as one to be upvoted by the Mews Community, for consideration to show extra beds per day in the Availability and Occupancy report.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Under the Items tab in a reservation where products can be added, such as Pet-friendly room, extra bed etc. ( Products of course depends on your local set-up of products), certain products require a date of consumption. A button or checkbox for such one time items/products that links date of consumption to check in time would be really handy!

    3 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. We are missing the feature in reservations to quickly see payment method.
    We would like to request an option or tick-box with:

    Payment type:
    1. Upon arrival by cash or card.
    2. Roomnight, breakfast and citytax on account.
    3. All costs on account.
    4. Package via voucher, citytax and extra’s upon departure by cash or card.

    It is intended for check-in and for on the confirmation to the guest.
    We have a lot of business guests during the week, some need to pay themselves and some go on account to the company.

    With check-in the receptionist should with a glance…

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Upload a picture taken directly from the webcam into the files section of a guest profile.

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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