2180 results found
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Age Categories
We really appreciate if there will be possibility to specify age categories to two decimal places (e.g. babies 0-2.99, childrens 3-11.99). These logic is used by lots of OTA´s and we would like to set up our WBE by the same principal to be able to offer the same prices to our guest.
1 vote -
Critical Concern: Mews Not Processing Paid Reservation Changes
CURRENT SYSTEM BEHAVIOUR:
At present, if a guest attempts to modify a paid reservation through any channel — typically an OTA — the changes are not applied in Mews. Instead, we simply receive an email notification stating that Mews was unable to process the requested modifications and we are asked to implement the changes manually.
This approach presents two significant issues:
1.) In many cases, this restriction is unnecessary, as the modification does not impact the reservation's price. For instance, if a guest only updates their smoking preference or changes the name of the person staying at the hotel, it…
1 vote -
Create a deposit on an availability block
We need the possibility to create a deposit on an availability block even if there is no reservation been picked up yet from the block.
Often groups pay already a deposit but do not know the amount of reservations that need to be picked up, yet that deposit still needs to be posted somewhere.2 votes -
Show Rates connected to Segment
Show Rates connected to Segment. We have certain rates with certain segments. When creating a booking and so choosing a segment it should only show rates with that segment.
1 vote -
Notifications About Missed Check-ins
For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.
1 vote -
Optimize Space Allocation Improvement: Additional Filters
Hotels should be able to optimize space allocation by specific conditions or filters:
-Check Out (make Hskp processes more efficient)
-Group or family reservations
-Floor/Bldg
-Space Features/Preferences
-By Length of Stay and floor selection1 vote -
No able to add extras by tablet during check in
Once the registration card has been completed on the tablet during check-in, it is not possible to add additional products. The message ‘Refresh to see our offers’ is displayed and it is not possible to proceed.
0 votes -
invoices
i dont know why it is like this... That clients can’t access their invoice themselves. In fact, in Canada, it’s usually illegal not to send an invoice. Currently, account statements are not available in Mews.
Also, in the pro forma invoice, the GST and QST numbers are missing, and taxes (including tax numbers) are extremely important in Quebec.
In short, we need to:
…Provide access for clients to retrieve their invoices themselves. Include tax numbers everywhere and show a detailed breakdown of the taxes. Automate invoice delivery: when a client makes a reservation, they should receive either a link to1 vote -
Add separate rate type (not price) per night
We often have groups staying on the basis of bed & breakfast for the first night and a package deal from the second night onwards.
We would like to be able to indicate in one reservation cq room, per night, which rate or rate group should be used. So not the PRICE, but actually select a specific rate type.
Now we have to make two separate reservations, which is very confusing for our Housekeeping and Front Office.
2 votes -
Restriction bulk deletion
I would like to delete restriction in bulk by type of restriction / period / rates instead of having to delete restriction individually
1 vote -
Reports via email
It would be great to have reports scheduled via email so that we can monitor multiple properties production / res made yesterday / manager flash via pdf quickly on an email instead of running each single report
1 vote -
Modifiable Extra Occupancy fee for derived rates
Right now a derived rate can only add a modifer to the parent for its base rate. It would be great if a derived rate could also have its own extra occupancy fee, modifiable from the parent's.
For example, when deriving a breakfast included rate from a parent rate, one can not presently add a breakfast fee for any extra occupants on the derived rate which means two seperate parent rates have to be created and maintained limiting the usefullness of the derived rate concept.
1 vote -
Bulk Product Upload
It would be great if MEWS had an option during build and for future changes, to allow a bulk upload or download of products within services for monitoring - currently updating prices, adding or removing products is laborious for properties and very time consuming; having the ability like guest profiles to upload and download would be much quicker and save a lot of time.
1 vote -
Ability to Set Multiple Due Dates for Invoices
Currently, MEWS allows only one due date per invoice, which creates challenges for businesses that require staged payments. Many hotels and event venues operate with structured payment terms where deposits and balances are due at different times.
For example, a typical payment schedule might look like this:
Upon Booking: A percentage due within a set number of days
Months Before Check-in: Another percentage due
Final Payment: Full balance due before arrival
At the moment, tracking these due dates manually or through workarounds is inefficient. The AR account tracking feature does not fully solve the issue, as it does not allow…1 vote -
Vote for guest-driven bookings: Enhance restaurant occupancy and enrich guest data.
We are looking to develop booking engines that integrate directly with Mews, allowing us to verify restaurant availability before accepting bookings. This system will enable guests to submit booking inquiries, such as a room night with dinner on a specific date, leaving details, but, without immediate payment.
Once these inquiries are received, we can confirm restaurant availability and finalize the booking or suggest alternative dates. This improves efficiency by reducing the need for manual input from emails and enhances guest data management.
Our current setup with Formitable/Zenchef does not sync with Mews, which complicates the booking process. This new engine…
5 votes -
Rechnungen zusammenfügen
Es wäre sehr hilfreich, wenn man die Rechnungen einer Gruppe alle auf einmal markieren und auf eine Gesamtrechnung umbuchen könnte. Aktuell kann man nur alle RG durch einen Klick aufklappen, aber nicht alle Posten zusammen markieren, sondern muss jeden Posten einzeln anklicken. Gerade bei Tagungsgruppen ist dies sehr umständlich wenn es viele Zimmer sind.
1 vote -
Zusatzprodukte
Es ist wichtig, die buchbaren Zusatzprodukte in den Buchungsstrecken individuell anlegen zu können. Wir haben verschiedene Pakete und bieten nicht überall dieselben Zusatzprodukte an oder sie sind in einigen Paketen schon inkludiert. Da diese Auswahl aktuell nicht möglich ist, kommt es immer wieder zu Missverständnissen und Gäste buchen Produkte dazu, die bereits enthalten sind oder für bestimmte Pakete nicht zur Verfügung stehen.
1 vote -
Ability to manage multiple billing addresses under a single company profile.
I would like to be able to enter multiple company profiles under a single company entry in order to avoid duplicates for businesses with multiple billing addresses
1 vote -
Three improvements
- I would love to be able to lock reservations on the dashboard instead of goin into the full reservation, sometimes we book 15-20 reservations under one person and then when we are done we run the card for deposits and sperate the bills. It would be a great practice to be able to lock them without going back into them.
- I would love if the employees name came up next to when a reservation was cancelled right now it just gives you the date and time but adding the employee like you do when it's created could elevatie the discovery…
1 vote -
occupancy
It would be very practical to be able to make a reservation without having to specify the occupants. For example, for company seminars where some rooms remain unoccupied despite the hotel being privatised, we are obliged to add at least one adult to the booking, even if the room is empty. This complicates management and does not reflect reality.
1 vote
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