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Mews Operations (PMS)

Mews Operations (PMS)

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  1. Reservation screen has multiple tabs - billing, payments, dashboard, profile. It takes a lot of steps to find all information and it doesn't sit in one place. Simplify getting around the reservation with all the details.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Enable assigning specific rooms to the group block. Properties should be able to block specific room numbers for the group so that the groups are staying close to each other.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. On the Mailing tab it would be convenient to see a list of emails that have been sent from that reservation.

    That way we can quickly ensure that Reservation Agents are not double sending emails and if the guest contacts us, we can quickly see what has been sent to them concerning that reservation.

    5 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. We are looking for the ability to have a "guest note report". We often need to check allergy restrictions or other items for events where the individual guest notes are important.

    1 vote

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    0 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card.

    6 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. When we create a new rate in the Channel Manager, it would be best practice if we could only send that rate to the channel manager and not all the rates that we have in the channel manager as how is today. Of cause, we need to have a "full property push" available, but the option to push just the newly created rate would be the best in a day-to-day basis. Then the data that we send out is going to be much less.

    14 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. It would be an awesome feature, if you could individually select the color of a reservation in the timeline - that would make an overview much easier.

    For example: Two rooms are booked from the same customer. Therefore you can select a specific color for both reservations. Then you can easily recognise bookings in the timeline, that belong together.

    12 votes

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    0 comments  ·  Timeline  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Need to be able to search for reservation by companion.

    4 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. It would be great to have events shown on timeline to also reflect in the housekeeping app so that housekeeping staff are aware of events so they can set rooms up accordingly.

    2 votes

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  10. It would be nice when we send out the confirmation letters to our guests that there is a seperate section for special/important information to share with the guest. For example the exact room number or floor level for returing guests or critical information such as discount VIP status info.

    4 votes

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  11. Some OTAs allow the customer to change Onsite payment to Online Prepaid reservation up until the check in.
    Currently the routing rules do not trigger when the payment option updates.

    We would appreciate if the routing rules trigger when the payment updates into "Online Prepaid" so that we do not accidentally charge the guest twice.

    1 vote

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    0 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Include the estimated departure TIME to the check-out report.
    During the online check-out guests can choose the estimated departure time. Could we include this respond to the check-out report overview as a new column for example after the online check-out column?

    Would be especially helpful in planning the peak times at the reception and organising the housekeeping the best way.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. There are some legal environments where the threshold tax applies. It means that if the rate of the stay is below a specific amount (e.g. $50/night), the occupancy tax doesn't apply.

    The tax logic in Mews doesn't support it which prevents hostels to use Mews in regions like San Francisco or British Columbia.

    The tax logic should treat nights above and below certain price range differently.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. When you log into the PMS, it shows an occupancy chart and underneath how many arrivals, departures, etc there are for the next few days. However, it would also be good to show HOW MANY AVAILABLE ROOMS there are on each day for the next few days. And I mean rooms and NOT occupancy. So, if someone asks if we are fully booked or if there is availability in general, one can very quickly see that there are still rooms available before digging in further to see which rooms and room types are still free. Ideally and to be honest…

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be really great if we could quickly add notes to a booking from the timeline, in the side panel that opens when you click on a reservation.

    Now, to add a note you have to click once to view the details, once on Manage, then in Properties and scroll down to add notes.

    5 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Currently a user with only "Perform Housekeeping" rights can see a lot of financial reports!
    I don't imagine the cleaning staff at Mews Headquarters are allowed to see the daily revenue, so why should they (or 3rd party cleaning contractors) have access to our hotel financial data?

    • Posting Journal: Can be seen and has financial information about the daily/weekly/monthly/yearly revenue!

    • Payment Report: can be seen, has financial information. It can even see the cash going into the Cashier!

    • Accounting Ledger: can be seen and has financial information.

    • Bills and Invoices: Every invoice (anonymous) and its consumptions can be seen together…

    7 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. It is a real shame, that in your support email replies you cannot include at the bottom the initial requests which shows a detailed explanation of the issue submitted.
    So one has to always dig back to find out what one originally said in a previous email. With several tickets open this can get really confusing.
    I would highly recommend you change your system, so the full history of conversations is always on ONE ticket, including the original request.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Hello. We need a report that indicates when a guests added nights to their stay.
    Currently under the updated reports section it includes any reservation that had even a minor change, like a note added or another person.

    Ex. lets say I have a guest that books for Oct 1-31 for $100 a night for a total of $3100. On Oct 15 they tell you they want to add the month of November so another 30 days an additional $3000. When I look at the booking it shows total revenue of $6,100. When I submit my weekly report of what…

    4 votes

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    1 comment  ·  Reports  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Properties in the US and Canada verify identification of each guest who have made a reservation. Mews doesn't support automatic verification of guests making contacless check-in natively in Mews not sufficient.

    There is no possibility of any information from ID to be scanned; or the identity of a guest verified upon arrival.

    2 votes

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    1 comment  ·  Guest data  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. we invoice companies and often have to add a reference or po number. currently this is only able to do as part of a travel agency booking. which means you have to assign an agent, add your reference number, delete the agent.
    would it be possible to add a generic reference field which is always available on the reservation screen.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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