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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2152 results found

  1. It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
    For example, an extra selection under 'bills and invoices'.

    1 vote

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  2. Wir würden gerne über eine gefilterte Menge an Gästen oder Interessenten individuelle EMails versenden. Diese Emails möchten wir als Vorlage abspeichern können.
    Es wäre toll, wenn es die Möglichkeit zur Erstellung von individuellen Anschreiben und Emails gäbe. Ein einfacher HTML-Editor wäre wundervoll.

    1 vote

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  3. Linked hardcoded tourist tax adjustments to the tourist tax accounting category and not to the accounting category of the parent (service)

    This distorts the accounting because the tourist tax has to go back down into a tax type accounting category, whereas the service's accounting category is a turnover account.

    This regression was detected at the beginning of 2024.

    1 vote

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  4. Tourist taxes are included in the turnover of the accounting report, but they are not. This should be a separate item.

    1 vote

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  5. When we think that a customer is at risk of not paying, we should be able to change their status to ‘Doubtful customer’ so that we can isolate them. If the customer finally settles the debt, then it is reclassified as a normal customer, and if we know that the customer will not pay, then the invoice must be paid using a ‘Loss’ payment method.

    Today there is only a ‘Doubtful debt’ payment method, but this closes the invoice directly, which makes it impossible to monitor the intermediate status of customers who are at risk of not paying. Especially from…

    1 vote

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  6. When users add a product, they can apply service charges that are mapped to the product group's accounting category. However, it should be possible to block this option because a product group can contain products with different VAT rates, and therefore different accounting categories. As a result, it is not possible to define an accounting category for service charges as the VAT rate cannot be known.

    1 vote

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  7. As with the rates page, it would be useful to have a search bar for spaces, so that settings can be made more quickly when managing establishments with a large number of spaces, and therefore with several pages (e.g. > 300).

    1 vote

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  8. Ability to block exports of the ‘Customer Profile’ report for certain user roles.

    A receptionist on a temporary contract (i.e. working only 1 or 2 days in the hotel) can, if he or she wishes, export the whole of the hotel group's customer database by means of an Excel export filtered by creation date.

    1 vote

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  9. Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.

    It is possible to use House Use but this is not taken into account by RMS DUETTO.

    1 vote

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  10. Add restaurant cheque and meal voucher payment methods in order to :
    - be able to manage these payment methods from reception via MEWS and not just from the POS
    - be able to perform accounting adjustments from MEWS in the event of an input error in the POS, which does not allow this type of action to be performed

    1 vote

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  11. Following an update, the character limit for the name of a rate has been lowered to 70 characters, which is too short in relation to our rate nomenclature.
    It should be increased again so that we can continue to have clear rate classification for our teams and avoid all the work of re-naming our rate policy, which is substantial on our side (e.g. 150 characters).

    1 vote

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  12. Ich würde mir wünschen, dass in der Zeitachse neben den Namen auch direkt die Anzahl der Gäste im Zimmer angezeigt wird. Da wir Aufbettungen buchbar haben und auch Einzelnutzung möglich ist, hätten wir so in der Zeitachse den besseren Überblick.

    1 vote

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  13. To prevent mistakes to guest bills, do not show future reservations for payment. It confuses the staff and it is time consuming

    1 vote

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  14. It would be great if it were possible to set an early check-in and early check-out rate per hour. Currently, only a fixed price can be selected, which limits our ability to charge more for these options.

    1 vote

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  15. Bei den Anfrage- und Optionsmails wird automatisch die Anreiseinfo des Zimmers mit gesendet. Da der Gast aber noch nicht gebucht hat ist es nicht wünschenswert das er bereits den Wlan-Code für das jeweilige Apartment erhält. Eine separate Anfrage- und Optionsmail nur mit der Aufstellung des Preises wäre wünschenswert.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. Es wäre hilfreich wenn in den Benachrichtigungen oder Aufgaben, Buchungen die über einen Channel Manager eingegangen sind angezeigt werden.

    1 vote

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  17. Ein Bericht, ähnlich dem Reservierungsüberblick nur mit folgenden Informationen für das externe Housekeeping:
    1. Gliederung in Zimmerkategorien
    2. Anreise und Abreise
    3. Name des Gastes (optional)
    4. Anzahl Personen gegliedert in Kinder und Erwachsene
    5. Produkte (Hund, Late Check-out, Early Check-in usw.)
    6. Gästenotizen und Hauseigene Notizen

    Dieser Bericht sollte ebenfalls automatisch gesendet werden können.

    1 vote

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  18. We can see when a user was created but not by who. It would be great to have this information too.

    1 vote

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  19. I would like to create a rate for groups and specify in the restrictions that the rate can only be booked from a certain number of rooms or persons. If you could also specify in the exceptions that a rate only applies from a certain number of people or up to a certain number of people, that would be great.

    9 votes

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  20. Bonjour,
    Nous aimerions avoir la possibilité de borner un tarif par occupation.
    Ex: vendre un tarif pour une seule personne
    Cela nous permettrait de vendre des forfaits soirée étape (nuit+PDJ+dîner) pour nos clients corpo.
    Idem, nous aimerions pouvoir borner des produits. Actuellement les restrictions existent uniquement pour les tarifs, or, nous aurions l'utilité d'avoir des restrictions pour les produits afin d'étoffer notre offre produits (ex: box romantique commercialisable uniquement jusqu'à 7 jours avant l'arrivée).
    Merci

    1 vote

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