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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. Dear Mews forum managers,

    I've been on the forum for a while now and have a few suggestions for improvements.

    It would be nice if:
    *the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
    *if you could also filter the search, e.g. all words must be included etc.
    *if your entries were moderated so that similar ideas were grouped together
    *if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
    *if…

    19 votes

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    0 comments  ·  Other  ·  Admin →
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  2. It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.

    It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…

    11 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  3. Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.

    27 votes

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    2 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. When we want to delete a rate, it is not possible if there are restrictions affecting to "All rates". It is not operational to delete all restrictions affecting to "All rates" in order to eliminate an specific rate. Instead of not letting you delete that rate, it should be asked with a "warning" something like "would you like to delete this rate eventhough there is a restriction on it?

    14 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.

    39 votes

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  6. I would love to filter the timeline and spaces when assigning them in a reservation to see unassigned spaces only. It would be super helpful.

    8 votes

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  7. Copy a reservation to a future date

    Often returning clients make sometimes the same booking for different dates. It would be great to have an option to copy a reservation to another date to make the reservation process quicker.

    13 votes

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    1 comment  ·  Other  ·  Admin →
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  8. Additional/customizable origin options.

    When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.

    13 votes

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    6 comments  ·  Other  ·  Admin →
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  9. When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...

    23 votes

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  10. Premium onsite onboarding expensive fees.

    2 votes

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  11. Customer work with private owners and manages apartment in their name. They would like to give the access to the owners with the overview of their units, revenue and reservations.

    5 votes

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  12. 4 votes

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  13. It would be great to have the option to deactivate the service charge in additional services. Like a tick box where they could say if a service charge would apply or not.
    This would eliminate that the user charges the service charge by accident, leading to postings in wrong accounting categories, eventually even wrong VATs.
    Now with the new design where the service charge it is on top of all additional products, it is easier to fill in the service charge and forget about the product.

    2 votes

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  14. 7 votes

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  15. If a guest books a specific product such a pet, the task will be automatically created for the HSK team to insert a dog bed in the room.
    If the guest books a champagne/wine on arrival, an automated task will be created for RS to prep the champaign and bring to the room

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  16. For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)

    11 votes

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  17. Native Sales and Catering solution

    3 votes

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  18. Small Bug report: when opening the mail queue items from the dashboard of a guest profile that does not have an email address associated all mail queue items are retrieved (accross all profiles). I guess due to the fact that the SQL Query filters for the email address. Hence when empty all mail queue items are retrieved.
    The system should check if an email address is on file, if not decline to open the mail queue item list giving an error that an email address must be provided.

    1 vote

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  19. Modify Mews' Clients' Invoicing format to reflect local standards.

    1 vote

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  20. Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!

    13 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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