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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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538 results found

  1. Native Sales and Catering solution

    3 votes

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  2. Customer work with private owners and manages apartment in their name. They would like to give the access to the owners with the overview of their units, revenue and reservations.

    3 votes

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  3. Currently Mews does not show rate group description and rate description when multiple rates are available within one rate group. This is not ideal for any hotel that may have multiple properties to manage as well as multiple reservationists. Its unreasonable to expect for reservationists and multiple property management to remember or recall information that is vital to relay to the guest at time of booking. Most hotels have multiple rates so this is a feature that is 100% missing and required for Mews tobe competitive in the PMS market for groups and PMS for hotels.

    1 vote

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  4. Dear Mews forum managers,

    I've been on the forum for a while now and have a few suggestions for improvements.

    It would be nice if:
    *the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
    *if you could also filter the search, e.g. all words must be included etc.
    *if your entries were moderated so that similar ideas were grouped together
    *if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
    *if…

    16 votes

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  5. As a property that hosts guests for long stays, it is important to know what guest is associated with what product.

    When a product is charged (1x) and consumed by one person and two people are on a reservation, there is no way to determine what guest is associated with what product. This gets more complicated the more products purchased that are for single consumption.

    1 vote

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  6. It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.

    1 vote

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  7. When choosing Charging "Once" and then Consumed at either "Reservation end" or "Reservation start" on a stay produkt, you shouldn't be required to enter date and time when adding the item to a reservation.
    I.e. "Late check out" would be set as "Once", and when adding it to a reservation you choose Count (no. of hours) and it would automatically be posted on the check out date.

    2 votes

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  8. Hello,

    Just want to give feedback and maybe you do have this issue under your To Do list.

    Guest's check in and check out in mews.
    Then guests do have reservations for next night and next next day, for different rate etc.

    Reception is not able to make key in the same room for two different reservations, in this case we do it manually. Sometimes, payment is paid, key cards are made, the CHECK IN button is forgotten.

    Same situation, if a guest checks out and pays his bill, then some sale spich and reception forgot to press the CHECK…

    1 vote

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  9. If a guest books a specific product such a pet, the task will be automatically created for the HSK team to insert a dog bed in the room.
    If the guest books a champagne/wine on arrival, an automated task will be created for RS to prep the champaign and bring to the room

    4 votes

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  10. I would love to filter the timeline and spaces when assigning them in a reservation to see unassigned spaces only. It would be super helpful.

    6 votes

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  11. When using the search bar for reservation 123 Mews often displays too many results as it includes anything with 1 , 2 , or 3. Recently had to search for confirmation 61 and the list of matching results was too long. Should be able to filter exact search therefore returns one match as the reservation is a unique number.

    1 vote

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  12. 5 votes

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  13. Provide an app for mews users to see the pms.

    3 votes

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  14. Automatic language translation from tasks into the language set in Mews Operation or in the app.

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. 2 votes

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  16. add a shortcut button for "create keycard" in Reservation overview (or later by
    clicking on details or check-in)

    1 vote

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  17. In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.

    11 votes

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  18. Bluserena requested to have the possibility to link the parent to the child automatically under their profile

    3 votes

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  19. It would be awesome and time saving to have a search bar in the check out report screen - instead of having to ctrl + F to find reservation here as this screen is amazing to use for checkouts and being able to see the bill balance but alas without a search bar its not 100% of the way there.

    1 vote

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  20. Reservations in the timeline have an additional colored frame to inform about package/rate (PMS ASA has this feature)

    5 votes

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