Thank you for providing feedback! Today I’m getting back to you on the idea about deleting payments and bills.
As we are thriving in focusing on an easier and automated customer journey, unfortunately, it is unlikely that we can solve this problem. The reason is that, if the payment is already taken and sent out to our payment processors it is impossible to revert it without the actual additional trigger. We need to make sure that every action is correctly recorded and aligned with regulations. Also, closed bills cannot be deleted due to regulation as well that is not allowing correction of bills that are already closed – please see our help guide on how to modify bills https://help.mews.com/en/articles/4245422-correct-a-closed-bill
Thanks a lot and hope to see you upvoting more and more ideas!
53 votesidea to upvote · 2 comments · Mews Operations (PMS) » Billing & Accounting · Flag idea as inappropriate… · Admin →
You’ve asked, and now it’s here!
Save time and clicks by selecting reservations from the correct stay period, or state in just one click!
Find out more on our release notes page:
Now you can add special events or notes in your Enterprise Settings. These show as an icon & note on the Timeline & Rate Management screens, and on the Availability and Occupancy reports.
Check out this guide to learn how to user these calendar events: https://help.mews.com/hc/en-us/articles/360001837618-Create-modify-or-delete-a-calendar-event
288 votesidea to upvote · 4 comments · Mews Operations (PMS) » Timeline · Flag idea as inappropriate… · Admin →
we just enabled the partial customization of the Before start email which is sent 48 hours before guest’s arrival.
You can now add personalized details, such as specific arrival information or keep guests informed on your social distancing policies and encourage them to check in online.
Check our Help guide which emails can now be customized: https://help.mews.com/hc/en-us/articles/360001840877.
Have a great day,
We are very happy to inform you that we have released the new group billing screen!
On this new screen we have separated bill items from past and future reservations. Now you can stick to seeing the relevant bills for your reservation in the selected stay period
Don’t worry, we haven’t gotten rid of it completely! We have created an additional billing screen for each guest. You can access this screen by selecting “All guest’s bills” in the new billing screen. This will show you all open past, present and future bills for the guest you have selected, with convenient tags so you always know which bills are relevant for you.
Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.
For more information and links to the guide, visit:
176 votesidea to upvote · 13 comments · Mews Operations (PMS) » Operations · Flag idea as inappropriate… · Admin →
226 votesidea to upvote · 7 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →
268 votesidea to upvote · 12 comments · Mews Operations (PMS) » Operations · Flag idea as inappropriate… · Admin →
Hi there Mewsers!
You’ve asked and we’ve listened.
We upgraded the action log to make it more detailed and easier to use.
Below are some of the additional details that we’ve added.
Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.
We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.
And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.
We will continue working on updates to the action log for different sections of the system. Stay tuned for more!
565 votesidea to upvote · 14 comments · Mews Operations (PMS) » Operations · Flag idea as inappropriate… · Admin →
Thank you for your comments and feedback.
We have recently released a new Mews university video that will walk you through an efficient and easy way to view, report and manage your overbookings.
The video is only 2:30 minutes long, we believe it will be very helpful in solving your request.
Please see a link to the video below:
Lets us know what you think in the comments section of this request.
43 votesidea to upvote · 1 comment · Mews Operations (PMS) » Timeline · Flag idea as inappropriate… · Admin →
92 votesidea to upvote · 13 comments · Mews Operations (PMS) » Timeline · Flag idea as inappropriate… · Admin →
Thank you for the feedback, your idea has been opened for votes by the Mews community.
Giving the idea status of the ‘new idea’.