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188 results found
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313 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Mariann Ravbjerg
supported this idea
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30 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mariann Ravbjerg
supported this idea
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21 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mariann Ravbjerg
supported this idea
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146 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
An error occurred while saving the comment An error occurred while saving the comment Mariann Ravbjerg
commented
Completely agree.
We are now handling the issue by making a new reservation for the night with a different number of people.
so 1night reservation - 1 person
then new booking for the date after with 2 persons.
same name and then a task for the reception to check out and back in again.but that is causing additional hassle in regards to housekeeping noting it as a departure room, when really it is a stayover. keys expiring. etc etc
Mariann Ravbjerg
supported this idea
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12 votes
Hello Mewsers,
Thank you for your feedback.
The housekeeping system in Mews is currently based off cleaned rooms being inspected by a supervisor including for overnight stays. When rooms are inspected, they are then turned dirty overnight.
Would you be able to share some examples of why rooms would not be inspected by a supervisor or manager for overnight stays?
Mariann Ravbjerg
supported this idea
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18 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mariann Ravbjerg
supported this idea
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249 votes
An error occurred while saving the comment Mariann Ravbjerg
commented
Hi
Agree.
We have just changed our breakfast prices.The tasks lying ahead of me of going into to every group ....and every reservation in that group....then day by day cancel the breakfast item which has been entered with the old price. only to add it again for it to refresh with the new price.
stupid-monkey-work!Mariann Ravbjerg
supported this idea
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188 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mariann Ravbjerg
supported this idea
·
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148 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Mariann Ravbjerg
supported this idea
·
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42 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Mariann Ravbjerg
commented
We are struggling with this issue as well. Any ideas for better handling would be appreciated.
As what I can understand now we can only set a "linnen change every 2 days" IF we then disable the "make rooms dirty upon check in". Then the settings will change a room to be dirty after 2 days.But that option is not suitable either.
Cause the rooms ARE dirty after a guest checks in
AND the Linnen should be changed after 2 days stay.
but there is a difference between "linnen change" and "departure cleaning".
There is also a very different cost of the cleaning when you use an external company. A cost we have a very hard time tracking since we can not run a report based on how many linnen change the housekeeping should have done in a period of time.For a temporary solution an option could be for the commander app to actually show how many days a guests has stayed.
Mariann Ravbjerg
supported this idea
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17 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mariann Ravbjerg
supported this idea
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17 votes
We will be happy to hear your ideas and opinions on this topic - feel free to share them in comments!
Mariann Ravbjerg
supported this idea
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17 votes
Hi Laura,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Mariann Ravbjerg
supported this idea
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75 votesMariann Ravbjerg
supported this idea
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236 votes
An error occurred while saving the comment Mariann Ravbjerg
commented
Hi
For group handling we are dealing with the same milestone follow ups.
Example;
offer send - follow up after 2 weeks.
1month cancellation deadline - chase for final figures
2 weeks prior to arrival - chase for rooming listStandard follow ups to ensure all ducks are in a row when the group finally arrives.
We have a lot a small groups with 20-40 people and for every group I now have to go in a make manually tasks to ensure I remember to follow up on the different. So 5 manual tasks for every group. typed 1 by one.
Would be great if there was a way of automating such repetitive tasks, since there is no other way to track "hey I haven't received the rooming list yet" :-)
I know there is already several suggestions for automatic tasks/recurring tasks...but here is twisting in for group handling.Mariann Ravbjerg
supported this idea
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47 votesMariann Ravbjerg
supported this idea
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105 votesMariann Ravbjerg
supported this idea
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126 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mariann Ravbjerg
supported this idea
·
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24 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mariann Ravbjerg
supported this idea
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2 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Mariann Ravbjerg
supported this idea
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Would be great for our hostel as well. Often customers book a dorm private, meaning they decide how many of the rooms are occupied. So maybe 1 night they will stay 4 people in a 4bed dorm, but next night only 3 are staying. Due to fire regulations we need the accurate number of guests in house. Now we then need to make 2 seperate reservations, which is not ideal specifically for housekeeping. since the room is not a departure room that is to be cleaned on the 2nd day.