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  1. 11 votes

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    Hello Mewsers,

    Thank you for the feedback.

    It is currently possible to receive a copy of the confirmation email when bookings are made from the Distributor. This functionality can be enabled in your stay settings by selecting the option “Order generates email”. You can use this option to trigger an automatic email notification for the relevant departments.

    Should you have any questions or require more information about this functionality, please contact our customer care team.

    We look forward to your continued feedback and suggestions.

    Kind regards,
    Aldair

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    Tom Keller commented  · 

    I need this for chargeback cases...

    Tom Keller supported this idea  · 
  2. 18 votes

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    Tom Keller supported this idea  · 
  3. 69 votes

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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

    Tom Keller shared this idea  · 
  4. 22 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Tom Keller shared this idea  · 
  5. 38 votes

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    released  ·  Aneta responded

    Hello from Mews product team!
    We are happy to announce that simple version of online check-out was released this week for you and your guests.
    Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-out

    We tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.

    Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!

    Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.

    We continue to work on that feature, a little sneak peek what do we work on now:
    - we will soon enable…

    Tom Keller supported this idea  · 
  6. 725 votes

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    Tom Keller supported this idea  · 
  7. 291 votes

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    Tom Keller supported this idea  · 
  8. 115 votes

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    Tom Keller supported this idea  · 
  9. 123 votes

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    Hello Mewsers!

    We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.

    Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.

    Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.

    You can find more information about this feature by following the link below:

    https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category

    Thank you for your feedback and suggestions.

    Kind regards,
    Your Mews Product Team

    Tom Keller supported this idea  · 
  10. 202 votes

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    released  ·  Aneta responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

    We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.

    Thank you again for sharing your idea! 
    Have a great day,
    Aneta

    Tom Keller supported this idea  · 
  11. 105 votes

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    Tom Keller supported this idea  · 
  12. 13 votes

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    Tom Keller commented  · 

    Great that it works! From my side the following request: I would like different options other than just a task, so I could for example also be notified by email. But if it has to be a task, I would like to change the settings for the task (adjust the deadline and department for example) and if the task could be linked to the actual reservation (the new tool just released :)), that would be great as well! Thanks

  13. 8 votes

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    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions. 

    Jovana

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    Tom Keller commented  · 

    Another thing: now we have the great feature of having a task linked to a reservation, please also link the ''Failed automatic settlement' task to a reservation :)

    Tom Keller shared this idea  · 
  14. 30 votes

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    Tom Keller supported this idea  · 
  15. 17 votes

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    Tom Keller supported this idea  · 
  16. 178 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
    Tom Keller supported this idea  · 
  17. 16 votes

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    Tom Keller supported this idea  · 
  18. 823 votes

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    Hi Everyone,


    Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users. 


    *Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements. 


    More information can be found in this release note


    To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight. 


    Warmest regards,

    Nienke 

    Tom Keller supported this idea  · 
  19. 350 votes

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    released  ·  Jan Pulkrábek responded

    We delivered customization of all emails which Mews send to guests.

    We will start collecting new feedback for missing placeholders and other things separately

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    Tom Keller commented  · 

    This email cannot be customized now, but I would like to be able to do so

    Tom Keller supported this idea  · 
  20. 171 votes

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    released  ·  Aneta responded

    Hi Mewsers!
    Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

    Tom Keller supported this idea  ·