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  1. At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.

    The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.

    16 votes

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  2. Can we please have an option to split a payment ?
    Like you can partially refund a payment. IE guest pays by card 110€ but wants 2 invoices. first invoice room only 100€ and second invoice extras 10€ . guest doesnt want 2 payments on his card. How can you split the payment amount of 110€ into 100€ and 10€ on 2 invoices ?

    17 votes

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  3. Even though you can manually move future bookings to a separate bill it would be really useful if Mews did this automatically. It sometimes gets missed by reception and charged by mistake.

    14 votes

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  4. It would be helpful if MEWS invoices could be formatted so that the billing address would appear in a letter window if printed.

    If the billing address was on the lefthand side of the invoice and larger font so it is more visible that would be much better.

    The billfooter with the Hotels information would be better at the bottom of the invoice, or at least on the right hand side and in much smaller font as it currently takes up most of the space on the invoice.

    17 votes

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  5. With the Online Check Out (which is great) the customer creates a new bill to close the invoice. The guests don't have the possibility to add a company address by themselves. At check-in we always try to add the company with the "Associated" feature, as for individual travelling business guests the company profile way is not suitable, as we can't add a credit card, and the open bills are not seen at the check-out screen. Now even if everything is prepared the guest puts all the charges to a new bill and the company address is not longer on the…

    4 votes

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  6. It would be good that the bills that are in the Company Profile billing showed whether the reservation is 'Past', 'Future' or 'Checked in' so it is easier to issue invoices to big OTA providers like AirBnb, which have many bookings assigned at the same time. Currently you have to open and check every single bill.

    This could show the same way the 'Items: 1' tab does.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. To be able to create products and split the product into different acocunting categories. Ex. gin&tonic - a part revenue goes to water and a part to liquor. Ex. breakfast - a part revenue goes to food and a part to coffee.

    14 votes

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  8. After adding a product to an open bill, you should be able to edit the amount introduced in the bill instead of adding another line with the same product in negative. It is confusing for everyone, especially because the bill could have dozens of lines due to that fact.
    The same happens to Rebates. You should be able to rebate 1 item from a purchase of 5 units of the same item.

    10 votes

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  9. We just had a guest who received a system generated confirmation email disclosing the rate the OTA pays to us (which is without commission and thus lower than what they paid for their booking).
    How do we prevent this from happening?

    19 votes

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  10. Let the acc. provider decide at which time the night audit shout take place.
    So it is easier for late arrival or Bars to post there revenue.

    11 votes

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  11. Sent invoice automatically before depature.
    Al lot of guests sent a request to send the invoice. Would be nice if this could be set up automatically ( if amount is €0,-)

    2 votes

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  12. Es sollte möglich sein, dass alle Gäste eines Zimmers auf der Rechnung stehen und nicht über das Notizfeld!

    2 votes

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  13. Remowe/extend the limit of accounting editable history window. Now it is set for maximum 7 days, but it should be up to property do decide what period should be editable.

    2 votes

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  14. When rebating, it should book a credit as transaction right under the original posting and not just putting a wording "rebate" . it confuses FO team and they tend to double rebate.

    5 votes

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  15. Suppose a guest uses "Tap Pay, " "pay wave" or CC on MEWS Terminal. It should add a surcharge automatically.

    1 vote

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  16. La nouvelle mise à jour des facture est catastrophique ! Sur 2 pages minimum, illisible.... S'il vous plaît, nous vendons des nuits d'hôtels et des petits déjeuners.... les clients ne veulent pas se retrouver avec des factures longues et incompréhensibles... Merci d'avance pour votre aide

    7 votes

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  17. There are blank space in accounting report in "Bill" and "Owner" columns, when the revenue/charge/deposit is on “unpaind items/deposit” bill. It makes it very difficult to find where item/charge is in the system

    1 vote

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  18. In my opinion, the kiosk is not fully thought through. If it is to have the benefit of allowing guests to check themselves in and out, the following must also be possible:

    • Minibar products must be bookable by the guest independently
    • It must be possible to enter the company address when checking out.
    7 votes

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  19. 1 vote

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  20. Would it be possible to reopen a bill when the guests hasn’t arrived yet ? Can this be a future feature to ease the process of billing before arrival dates ?

    1 vote

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