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13 results found

  1. Companies can pay invoices by cash or external but not by Card. It would be helpful if this payment option was added.

    15 votes

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  2. When a guest has paid, an email with the receipt should be automatically created and sent if the profile has an email attached.

    This would save some clicks and also save the environment by not printing (you can just say - the receipt is already sent to you by email :))

    13 votes

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  3. Properties would love the option to either package the bill as a whole line OR to have each line packaged per daily consumption therefore offering businesses that require it an itemized bill.

    -Current setup: Bill as Package
    1/23/24 to 1/25/24 Stay info total Price of "Night+Products+VAT"

    -Suggested additional setup: itemized Bill as a Package
    1/23/24 Stay info Price of "Night+Products+VAT"
    1/24/24 Stay info Price of "Night+Products+VAT"

    4 votes

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  4. In a previous version of MEWS, we could add a Company address which was then added to the Invoice. A guest would then request the name of a company in which they could then reclaim/issue to the company. This information was clear on the Invoice under "Customer".
    With a new update of MEWS, unfortunately this option has been taken away and there is now "Associated with". On the invoice, the "customer" is the Guests name and address and the company is now under "Associated with".

    In Germany, this an issue, as when Guests claim their expenses, the Invoice reads with…

    2 votes

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  5. It would be great to have a warning/ prompt display if we enter a credit card into Mews that is close to expiring. Occasionally we have guests arrive that provide a card to cover incidentals for their check-out but it expires during their stay. If we cannot get a hold of the guest prior to them checking out to supply us with a new card then there is a chance they could leave without paying their bill making it difficult to chase up.

    3 votes

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  6. I have a few company bills where a lot of empty bills are created due to moving bills around to create large invoices. At the moment I have to manually delete all empty bills one by one. Can you create a button that will clear all empty bills?

    4 votes

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  7. Currently, the system doesn't allow closing bills with more than 3,000 items.
    Properties have to rebate some items and then repost the revenue to another bill.

    2 votes

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  8. As of now, sometimes the balance is visible on the Smart Window and sometimes it is not. Usually the reservations that come from an OTA do not have the balance visible on the Smart Window, created the additional unnecessary steps of clicking to arrive at the Billing tab. Please do what needs to be done for ALL reservations, including OTAs, to have the balance visible on the Smart Window. Thank you!

    1 vote

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    0 comments  ·  Managing bills  ·  Admin →
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  9. Hi,

    Mews implemented a new scrollbar in the middle for billing. I find this unnecessary as we already have a task bar. Visually it looks terrible and functionally it does nothing.

    I'm requesting to remove this feature.

    1 vote

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    0 comments  ·  Managing bills  ·  Admin →
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  10. At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.

    1 vote

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    0 comments  ·  Managing bills  ·  Admin →
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  11. We have got request from our customers that we would be possible to update the company information after the guest have checked in. They perceive that the system is inflexible in that way.

    Quote: Must be a weird system where a hotel cannot add billing information...

    1 vote

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    0 comments  ·  Managing bills  ·  Admin →
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  12. Show company/agent added to booking in the billing screen

    1 vote

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    0 comments  ·  Managing bills  ·  Admin →
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  13. The ability to remove product items once posted, rather than having to do a full adjustment every time something is posted in error.

    There should also be a log of items added to the bill as well as removed, so that we can keep track.

    1 vote

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    0 comments  ·  Managing bills  ·  Admin →
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