Settings and activity
60 results found
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1 vote
Peggy Picano-Nacci
shared this idea
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8 votes
An error occurred while saving the comment Peggy Picano-Nacci
supported this idea
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191 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
An error occurred while saving the comment Peggy Picano-Nacci
commented
This is crucial to us too, especially as optional bookings can be seen on the timeline.
Peggy Picano-Nacci
supported this idea
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223 votes
Review of Mews Search starting and in exploration phase
Peggy Picano-Nacci
supported this idea
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27 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
An error occurred while saving the comment Peggy Picano-Nacci
commented
We have an increasing number of bookings made through the Mews booking engine whereby the booker is the travel agent, inputting their clients' card details to complete the transaction.
The booking owner's card therefore shows on the agent/booker's payment tab and there is no 'safe' option to move it to the booking owner's payment tab, except by contacting the agent/booker and asking them to communicate their client's card details, which are then manually added.
More and more agents book on behalf of their clients, online, and whether we like it or not, most -if not all- of them have their clients' card details handy so it'd be great to see a feature that would either enable the system to recognise the card and slot it in the client's own payment tab automatically or, allow Mews Operations to do this.
Peggy Picano-Nacci
supported this idea
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49 votes
Hello from the Mews product team! We appreciate your feedback and taking the time to write to us. "To be resolved" is prompted when a bill requires to be closed, of course if this confusing while working in the accounting ledger, we are open to review it.
We have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Peggy Picano-Nacci
supported this idea
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7 votes
An error occurred while saving the comment Peggy Picano-Nacci
commented
In Italy, we are only allowed to reconcile a refund with rebated items and would really welcome the option to rebate a portion of the item price or a percentage of it.
Peggy Picano-Nacci
supported this idea
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50 votes
Hello from the Mews product team,
Thank you for the feedback, we have updated this feature as one to be upvoted.
Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.
Should you have more information that you would like to share regarding a “released” reservations status or reporting, please feel free to do so in the comments below.
Peggy Picano-Nacci
supported this idea
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331 votes
An error occurred while saving the comment Peggy Picano-Nacci
commented
In addition to showing the total for an item, the bill should also show the single price of the item so clients can cross-reference
Currently, if 2 items are billed from a POS, the bill in Mews will show 2 x Item then total for both.
Ideally, the bill should show: 2x item, then price per item, then total for both
Peggy Picano-Nacci
supported this idea
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567 votes
Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.
This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.
We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this…
An error occurred while saving the comment Peggy Picano-Nacci
commented
- Replace 'Nationality' with 'Country of Residence' on the Distributor interface, as a guest's country of residence is more meaningful than their nationality, especially given the current travel restrictions in place. Or, have both fields in Distributor settings but give the hotel the option to choose which one to use on the interface
- Give an option to the hotel to make that field compulsory on Distributor
- Add 'Country of Residence' in the Marketing section of the Managers Analytics: for the same reason than mentioned in the first point, as in today's world, you don't always live in the country you're from!An error occurred while saving the comment Peggy Picano-Nacci
commented
It would be great to:
- separate the card verification process from the online check-in process. As it stands, for Commander bookings, the automatic settlement is not triggered unless the client verifies the card details and the only location they can do so is on Navigator, via the 'Add your info' button on the Confirmation email (which is not on the Booker confirmation email, an issue for bookings made via travel agents, which we receive a few of). In doing so, clients are told they are checked-in, which confuses or deters them as they then think they're not able to cancel anymore (which is of course not the case). So a rewording would be helpful or, as suggested here, more options for the hotels to choose from, make mandatory if required, etc.
- give hotels more options to show their privacy and hotel policies check-box (e.g. add a box if required, etc.)
- give hotels the ability to customise the branding NavigatorPeggy Picano-Nacci
supported this idea
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42 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.Peggy Picano-Nacci
supported this idea
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91 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.Peggy Picano-Nacci
supported this idea
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84 votesPeggy Picano-Nacci
supported this idea
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140 votesPeggy Picano-Nacci
supported this idea
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2 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Peggy Picano-Nacci
shared this idea
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107 votesPeggy Picano-Nacci
supported this idea
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5 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Peggy Picano-Nacci
supported this idea
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34 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Peggy Picano-Nacci
supported this idea
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263 votesPeggy Picano-Nacci
supported this idea
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240 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Peggy Picano-Nacci
supported this idea
·
An error occurred while saving the comment Peggy Picano-Nacci
commented
It would also be helpful to have a 'group guest' classification so al; guests that are part of a group can easily be identified on the timeline.
Currently, when creating an availability block, users have to select an existing rate plan or 'Original Rate'. The system then creates a sub rate plan, only relevant to the block itself, making the original rate redundant for the block.
This means that any product rule applied to the original rate plan doesn't carry over to the created sub rate for the block.
The sub rate plan cannot be seen in the main Rates section but is visible in the Product Rules section to allow you to to apply products to it (so doubling the work, potentially).
As part of an availability block dashboard, if a block Booking Engine (BE) is needed, you can only use existing BEs, or, create a new BE, which, if you make changes to it, such as adding a category, those changes are reflected on the block BE.
Wondering why we couldn't have the same behaviour for blocks rate plans?