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47 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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David Foxx
supported this idea
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9 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
David Foxx
supported this idea
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37 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment David Foxx
commented
Any changes to the note can be recorded in the Action log, allowing for backtracking to see if a note was changed. The date/time of the original note remains the same and there's no indication other than what someone writes in the note that points toward the original note having been updated.
David Foxx
supported this idea
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88 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
David Foxx
supported this idea
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1 voteDavid Foxx
shared this idea
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1 voteDavid Foxx
shared this idea
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6 votes
An error occurred while saving the comment David Foxx
commented
I was looking to do the same thing with a promotional offer I just built and activated. It has its own rate plan and its own promotional code (voucher), but there is no way to cap the number of rooms without manually monitoring bookings and then adding a restriction for the date(s) when the cap has been reached. With the various types of restrictions possible, this seems to be an oversight on the platform's design and capabilities.
David Foxx
supported this idea
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2 votesDavid Foxx
shared this idea
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1 voteDavid Foxx
shared this idea
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5 votesDavid Foxx
shared this idea
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4 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
David Foxx
supported this idea
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3 votesDavid Foxx
supported this idea
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39 votes
Hello Mewsers,
Thank you for sharing your feedback with us. It is unlikely that we will remove the refresh function as it is required in order for us to migrate you to a newer version of Mews which often includes the latest security updates. We can however, look into ensuring that the update does not break your workflow on the timeline.
We will be looking into improvments for the timeline in 2022 and will consider your request.
This request has been marked as one to be upvoted by the Mews product team.
David Foxx
supported this idea
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652 votes
An error occurred while saving the comment David Foxx
commented
I'd like to be able to sort the timeline by room number and not be limited to seeing it only by room category. Additionally, having the ability within Property Settings to choose what color represents what within the platform would be very helpful. For example, Orange is a great color, but it has never said dirty to me. Red for OOS is great but OOS is so infrequently used at my property I'd prefer seeing red used for dirty. Looking at the timeline by reservation status would be helpful, such as all due to arrive reservations. Sorting by name would help to find consecutive reservations booked by Guests at separate times, enabling the locking of the same room to both reservations.
David Foxx
supported this idea
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4 votes
An error occurred while saving the comment David Foxx
commented
As with having more options for title, including Mx. (used at least in the US to indicate the individual does not wish to identify as male or female through the selection of Mr., Miss, Ms., or Mrs., our property needs this option because we cater to the LGBTQ+ community.
Similarly, although not exclusive to the LGBTQ+ community, having the ability to enter a preferred name and see this as an option in the Guest Journey communications, registration cards, bill previews, folios, etc., Guests via the Guest portal and Staff members should be able to enter a preferred name and check a box that informs the Mews platform to use this instead of the Guest's legal name appearing on government-issued ID.
Beyond visibility and recognition for our Guests, this also informs other Staff members of the Guest's preferred name to use when addressing the Guest in person.
David Foxx
supported this idea
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2 votesDavid Foxx
shared this idea
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15 votes
An error occurred while saving the comment David Foxx
commented
Not all properties have minibars so suggesting this as an example of something to add when its not relevant makes this is an easy step to skip for Guests.
David Foxx
supported this idea
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33 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
David Foxx
supported this idea
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13 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
David Foxx
supported this idea
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65 votesDavid Foxx
supported this idea
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I have a similar situation at my property. Currently, I have four designated space categories for four different room types in which all but one are differentiated by their proximity to our ground-floor nightclub. The rooms themselves with the exception of one are relatively identical inside. The one exception is an ADA room which is never offered or direct booking through our booking engine, but the lead image in the space category for the ADA room advisings Guests needing an accessible room to call our Front Desk.
Our Standard rooms are only those that are directly above the nightclub where the music and bass downstairs is so loud you can stand in these rooms and feel like you are still downstairs in the nightclub hearing and feeling the music. By assigning this category an ordinal of 3 and adding a closed to arrive restriction with an exception of 0-1 days in advance, these are effectively the only available rooms many times when the other categories have sold out.
When we have no Guest booked for our accessible room, we move a Guest out of our Deluxe category into this room because it were not designed with accessibility features, it would be in the Deluxe category.
Herein is my issue that sounds like yours, Alexandra, that you submitted more than five years ago. Within the Deluxe and Superior categories, I have a limited number of rooms that have less desirable views. Some of them face an interior service yard and two of them have only one window instead of two like the others.
I chatted with AI Rori to explore potential solutions to this, hoping to find a way to make the rooms with the less desirable views be the last rooms sold in each of the two categories. I proposed creating subcategories, and Rori said this was a good idea, recommending to not map them to the booking engine so they are not seen by Guests. The challenge with this approach is they will not be counted in the total number of available sellable rooms.
Once the primary categories sell out, we would have to temporarily, manually move the last reservations booked in the primary categories into the subcategories so availability opens up again in the primary categories. When the newly opened inventory is then booked, we would have to manually swap the newest bookings out of the primary categories and into the subcategories, moving the earlier bookings back to the primary categories.
Conceptually, I understand the workflow and Rori verified this would work as described. By not mapping the subcategories, we could sell out before someone has a change to swap bookings and reopen the primary categories. By mapping the subcategories, they would appear in the booking engine and would then beg the question in the traveler's mind as to why virtually identical rooms based on the same primary category as listed side-by-side given there would be no price difference.
However, there's no automation available in Mews that would take away the manual tracking of new bookings and the manual back and forth swapping of bookings.
Currently, we are just manually moving reservations on the timeline, and until automation is created to remove the manual aspect of this process, we will likely continue manually moving reservations on the timeline.