Settings and activity
214 results found
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152 votes
Hello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
Remember you can share a link to this request so that your colleagues can also update the link.
An error occurred while saving the comment 
Robert Smit
supported this idea
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69 votes
Hello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
Remember you can share a link to this request so that your colleagues can also update the link.
Robert Smit
supported this idea
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25 votesRobert Smit
supported this idea
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13 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
AldairRobert Smit
supported this idea
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12 votes
Hello Mewsers,
Thank you for your feedback.
The housekeeping system in Mews is currently based off cleaned rooms being inspected by a supervisor including for overnight stays. When rooms are inspected, they are then turned dirty overnight.
Would you be able to share some examples of why rooms would not be inspected by a supervisor or manager for overnight stays?
Robert Smit
supported this idea
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5 votesRobert Smit
shared this idea
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23 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Robert Smit
shared this idea
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17 votes
An error occurred while saving the comment Robert Smit
commented
In the Space Status Screen filters, we would like the ability to select a group of filters rather than the selection that is offered. We need our housekeepers to be able to check Departed, Departing, Out of Order and Out of Service Daily. We do this now by creating separate reports, manually writing down the room numbers and adding them on a separate sheet. It would be good to be able to select multiple filters to better handle room assignments and room checks on a daily basis.
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11 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Robert Smit
shared this idea
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3 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Robert Smit
shared this idea
·
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3 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Robert Smit
shared this idea
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10 votes
Hi Emma,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
An error occurred while saving the comment Robert Smit
commented
Sometimes this is also done for training purposes or for team cleaning at some properties. It would be helpful.
Robert Smit
supported this idea
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352 votes
Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.
This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.
We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this…
Robert Smit
supported this idea
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An error occurred while saving the comment Robert Smit
commented
During the online check-in, it would be great to verify the estimated arrival time of the guest. This way it would populate the time in the guest reservation and the front office and housekeeping team could prioritize check-in and room cleaning based upon the guest arrival time. In Mews, the Arrival can be sorted so that Guests arriving earlier do show up. However, currently all the times default to the properties arrivals time unless the guest provides this information during the reservation process. Why prepare and clean a room at 10 am if the guest has told us they would be arriving at 8pm. Makes the team more productive. Also, this could be used to upsell Early Arrival for a fee (product) if the properties has this feature.
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750 votesRobert Smit
supported this idea
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An error occurred while saving the comment Robert Smit
commented
Separate out the option of Deleting Products from the current workplace privileges rights of Create and Manage Products, in our eyes the ability to delete a product should only be associated with select employees, but creating and updating products should be something more individuals should have access to, but we don’t want them all to be able to delete things.
An error occurred while saving the comment Robert Smit
commented
Setting up a new user in Mews can be confusing. You have to select the correct attribute each time for non-Admin users. In other systems, admin user creates profiles or templates for each position. Front Desk Agent, Concierge, Reservations Manager, Reservations Agent, Front Desk Supv, etc... and pre-assigns attributes to each position making is simple to create a new user.
A new front desk agent starts and I duplicate the front desk agent template that has all the rights necessary. I can deselect a particular attribute, if needed. However, if the user profile template is updated, all users created using this profile are updated with the new attributes. There are currently 28 attributes, Admin (Selects ALL Attributes) and Receive Customer Messages.
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1 vote
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Robert Smit
shared this idea
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1 vote
Hello,
We are adding this idea to be upvoted further by Mews community. Remember, you can share the link with your colleagues and anyone that finds this idea useful to be added to the roadmap.
Best wishes
Jovana
Robert Smit
shared this idea
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11 votesRobert Smit
supported this idea
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100 votes
An error occurred while saving the comment Robert Smit
commented
When a Voucher Rate is given to the guest and booked in Mews Booking Engine, public rates and add-ons still show in the rate and product selection. It would be great to be able to suppress these Public Rates and Add-on by Voucher. In some cases, we only want the guest to see the Voucher (Special Rate) and nothing else. In other cases, we want to limit the number of Add-on or be able to select a few if the guest would like to add. Example, I have a special corporate rate and use a voucher. When I use the booking link, it shows me all the public rates and also the add breakfast product (this is fine) but then also shows Champagne and Cheese, Spa Package, etc... that as a corporate customer I may not want to select. However, I may want to add an early arrival or late departure. I would be good to be able to limit the products and other public rates with Vouchers.
Robert Smit
supported this idea
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130 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Robert Smit
supported this idea
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130 votesRobert Smit
supported this idea
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Very important to have this status in the Housekeeping App and in Mews Commander to keep track of DND's. In some locations, the guest can only have DND for 2 days and the Innkeeper has the right to inspect on the third day for security issues. Having the ability mark a room as either DND or DNS (do not service) would be helpful. For DNS rooms, these are rooms that have signed up for a specific program such as Save the Planet, or room credit for skipped cleaning. Also, for DND, it would be good to Create a Task in Mews to check the room the following day.