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Do not disturb

The housekeeping should be able to also mark a room as do not disturb. In stead of only: clean, inspected etc.

This way the reception can clearly see if there are any rooms with only new towls. etc.

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Twan Hakvoort shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded  · 

Hello from the Mews product team,

Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

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  • Sami Al Haboubi commented  ·   ·  Report

    This would be a great feature for our Housekeeping staff so that they can better schedule their work and disturb guests less.

  • Matthias Hautekiet commented  ·   ·  Report

    This feature would be great, as now we have to ask the team why a certain room was not cleaned. If housekeeping could just mark a room as do not disturb, this would help us a lot.

  • Maurits Bots commented  ·   ·  Report

    Also helpfull feature would be that the status change syncs with the housekeeping ap from Leviy; there we can mark as room DND, but this is not redirected to MEWS, so guest complains no service whilst we have a log on DND status

  • Robert Smit commented  ·   ·  Report

    Very important to have this status in the Housekeeping App and in Mews Commander to keep track of DND's. In some locations, the guest can only have DND for 2 days and the Innkeeper has the right to inspect on the third day for security issues. Having the ability mark a room as either DND or DNS (do not service) would be helpful. For DNS rooms, these are rooms that have signed up for a specific program such as Save the Planet, or room credit for skipped cleaning. Also, for DND, it would be good to Create a Task in Mews to check the room the following day.

  • Mariusz Siwkowski commented  ·   ·  Report

    Please also add "white card" as an option [when the guest decided not to take the daily cleaning and get´s a free drink for that]

    thank you in advance
    Best
    Mariusz

  • Marios Polycarpou commented  ·   ·  Report

    Hi there. It is very important for our smart hotel to have 2 additional status.
    DND (do not distrurb)-RED COLOR and MMR (Make my room)-GREEN COLOR.
    Our automation system in the room its already integrated with MEWS and its a shame not to have this information in MEWS and also in other app might be using throw MEWS (i.e Roomchecking).
    We need to get the information from the client
    I think to add 2 additional Space Status is not that difficult and it will save too much time and flexibility.
    Thanks
    MAP HOTEL

  • AdminAldair (Product Manager, Mews Systems) commented  ·   ·  Report

    House keepers can set a status for do not disturb when they see the “do not disturb” sign on the door - this would automatically create a task for the housekeeper to visit the room later.

  • Luigi Orsini commented  ·   ·  Report

    It should also be possible for the guest to set the do not disturb status each day and maybe we also should be able to make a promotion that the guest gets some kind of discount or drink/snack when the do not disturb is selected.

  • Claudia Berg van den commented  ·   ·  Report

    in addition to this: Do not disturb (DND) is indeed a room status that we need and also SAVE THE PLANET (STP) as a room status.
    So housekeeping knows what to do, and also since STP is often rewarded, front office needs to know if guests choose to join the Save the planet program