Skip to content
← Property Operations & PMS

What is the problem you're trying to solve?

Property Operations & PMS: Housekeeping

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Do not disturb

The housekeeping should be able to also mark a room as do not disturb. In stead of only: clean, inspected etc.

This way the reception can clearly see if there are any rooms with only new towls. etc.

152 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Twan Hakvoort shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded  · 

Hello from the Mews product team,

Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

Remember you can share a link to this request so that your colleagues can also update the link.

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Sami Al Haboubi commented  ·   ·  Report

    This would be a great feature for our Housekeeping staff so that they can better schedule their work and disturb guests less.

  • Matthias Hautekiet commented  ·   ·  Report

    This feature would be great, as now we have to ask the team why a certain room was not cleaned. If housekeeping could just mark a room as do not disturb, this would help us a lot.

  • Maurits Bots commented  ·   ·  Report

    Also helpfull feature would be that the status change syncs with the housekeeping ap from Leviy; there we can mark as room DND, but this is not redirected to MEWS, so guest complains no service whilst we have a log on DND status

  • Robert Smit commented  ·   ·  Report

    Very important to have this status in the Housekeeping App and in Mews Commander to keep track of DND's. In some locations, the guest can only have DND for 2 days and the Innkeeper has the right to inspect on the third day for security issues. Having the ability mark a room as either DND or DNS (do not service) would be helpful. For DNS rooms, these are rooms that have signed up for a specific program such as Save the Planet, or room credit for skipped cleaning. Also, for DND, it would be good to Create a Task in Mews to check the room the following day.

  • Mariusz Siwkowski commented  ·   ·  Report

    Please also add "white card" as an option [when the guest decided not to take the daily cleaning and get´s a free drink for that]

    thank you in advance
    Best
    Mariusz

  • Marios Polycarpou commented  ·   ·  Report

    Hi there. It is very important for our smart hotel to have 2 additional status.
    DND (do not distrurb)-RED COLOR and MMR (Make my room)-GREEN COLOR.
    Our automation system in the room its already integrated with MEWS and its a shame not to have this information in MEWS and also in other app might be using throw MEWS (i.e Roomchecking).
    We need to get the information from the client
    I think to add 2 additional Space Status is not that difficult and it will save too much time and flexibility.
    Thanks
    MAP HOTEL

  • AdminAldair (Product Manager, Mews Systems) commented  ·   ·  Report

    House keepers can set a status for do not disturb when they see the “do not disturb” sign on the door - this would automatically create a task for the housekeeper to visit the room later.

  • Luigi Orsini commented  ·   ·  Report

    It should also be possible for the guest to set the do not disturb status each day and maybe we also should be able to make a promotion that the guest gets some kind of discount or drink/snack when the do not disturb is selected.

  • Claudia Berg van den commented  ·   ·  Report

    in addition to this: Do not disturb (DND) is indeed a room status that we need and also SAVE THE PLANET (STP) as a room status.
    So housekeeping knows what to do, and also since STP is often rewarded, front office needs to know if guests choose to join the Save the planet program