Settings and activity
268 results found
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114 votes
Robert Smit
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11 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.
Robert Smit
supported this idea
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16 votes
Hello,
Thank you for your feedback.
It is unlikely that we will be working on creating new report, however currently there is a way to check credit limit of the pre-authorized amounts for guests that are staying at the hotel. And that is, the Guest-in-house report. Sharing the read about it, in order to see the balances, in display options tick off the box “Balance” (https://help.mews.com/s/article/guests-in-house-report?language=en_US).
I am more curious what would help you to enhance that report. Feel free to drop a comment or create a new idea of the current problem you’re facing while using the aforementioned report.
Kind regards,
Jovana
Mews Product TeamAn error occurred while saving the comment -
12 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
Robert Smit
supported this idea
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An error occurred while saving the comment Robert Smit
commented
Currently, online checkout is sent at 6 pm PST which is 3 am CET. When a guest arrives anytime after 4 pm PST they receive an online checkout only several hours after they arrive. For guests that arrive after 6 pm PST and have completed an online check-in, they receive an online checkout before they actually arrive which is confusing the guest.
It would be good to allow the property to pick a specific time to send the Online Check-in and Check-out based upon their specific local times and property preferences. i.e. corporate, convention and leisure guests have different preferences on when they would like to receive this email.
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42 votes
An error occurred while saving the comment Robert Smit
commented
We need this feature to save time and confusion. Rates and their base rate do change.
Robert Smit
supported this idea
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823 votes
Hi Everyone,
Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users.
*Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements.
More information can be found in this release note.
To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight.
Warmest regards,
Nienke
Robert Smit
supported this idea
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3 votes
Hi team, if pre-auth is a part of the rate group configuration, we will automatically cancel authorization on Mews' and the bank's side 24h after the guest departs.
However, due to other priorities, we did not work on the automatic cancellation of all pre-auths in all flows after departure, adding this initiative back on the backlog.
Sincerely,
Mews Team
Robert Smit
shared this idea
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10 votes
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1 vote
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Robert Smit
shared this idea
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52 votesRobert Smit
supported this idea
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9 votesRobert Smit
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159 votesRobert Smit
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8 votesRobert Smit
supported this idea
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32 votes
This was due to a bug that has since been resolved. A key can be cut at any time after the reservation is checked in. As long as the check-in is completed, there is no problem cutting a key prior to the default reservation start time set by the property.
Robert Smit
supported this idea
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8 votesRobert Smit
supported this idea
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9 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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16 votesRobert Smit
supported this idea
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399 votes
Hi Mewsers!
We are very happy to announce that we have released the functionality that will allow you to attach tasks to reservations.
Curious and want to learn more? Check out the Mews release notes page https://go.mews.com/tasks-releasenotes.
If you have any a few more questions about the feature, contact your account manager or the Mews customer care team.
Kind regards,
AldairRobert Smit
supported this idea
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26 votesRobert Smit
supported this idea
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89 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Robert Smit
supported this idea
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I would like to add in some systems this is called a "High Balance Report" and also have some automations which includes obtaining additional preauthorization if the credit limit has been reached. I would be good to have a similar "High Balance Report" or "Credit Limit Report".