27 results found
-
Mail History for a reservation is listed on the "Mailing" Tab of that reservation
On the Mailing tab it would be convenient to see a list of emails that have been sent from that reservation.
That way we can quickly ensure that Reservation Agents are not double sending emails and if the guest contacts us, we can quickly see what has been sent to them concerning that reservation.
19 votesThank you, please find the release note here
-
Display number of nights in the reservation view
Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.
38 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You can now see the number of nights in the reservation Summary tab of the reservation module.
Thank you again for sharing your idea!
-
Sort the timeline
Have a drop down that allows your to sort the timeline in different ways.
eg.
- by room category/room type (current)
**** by room number *** (MOST IDEAL UPDATE)
- by room location
- top floor/bottom floor
- interconnecting
etc.97 votesHello Mewsers,
We are very happy to announce that we have released the new filters for floors, space features and space categories on the Timeline!
Visit our release notes page to learn more:
-
Navigate to the timeline from the reservation module
When you click on the "Timeline" symbol on the guest future reservation. The system does not brings you to the exact reservation on the timeline. you have to check for that on the search bar. I think it would save time if we can access straight away from the guest reservation.
4 votesHello from the Mews product team,
Thank you for sharing your feedback with us. We are very happy to inform you that this issue has been resolved. When selecting the reservation icon for future reservations, you will now be directed to the correct space the reservation is allocated on the timeline.
Should you encounter any issues with this functionality, please do let us know.
-
Origin for Walk in
Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.
25 votesHello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.
Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!
The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021
-
notes
Notes in reservations is now a small box with just 3 lines visible. We need to adjust the size of the box or else we lose time scrolling down and looking the text.
2 votesHello Georgina,
We are happy to inform you that we have added the ability to expand the notes field back to Mews Operations.
Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.
-
Commander Touchscreen Sensitivity on iPad Results in Wrong Input
When using Commander on an iPad, when selecting links such as under Finance, Reports and Reservations the links are very close together and when touched, there is no response or incorrect input as your finger may accidentally touch the wrong link. You have to be careful where you touch. On a laptop or computer, there doesn't seem to be a problem but with a smaller screen there is a challenge. Maybe spacing these links slightly more apart or using a slightly larger font would help in accidental input.
2 votesHello Mewsers,
Thank you for sharing your feedback with us. We are very happy to inform you that Mews is not more responsive on all mobile devices including iPads!
Should you encounter any sections of Mews that are not responsive please do let us know.
-
See a month or longer on the timeline
like when you are scrolling up / down you condense the number of spaces displayed on the timeline, you should also be able to do that with the number of days displayed. It would be great if you would be able to see at least one full month on the timeline (ideally would be at least two months!)
27 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that we have introduced, a new filter on the timeline that allows you to view the timeline by month, in addition to the day view.
You can learn more about this feature in the guide linked below:
-
Room move during the stay of our Guest
A guest stays in the hotel for a longer period of time. Now he has to move to another room. It would be nice if there is a possibility to move this room. For example with drag and drop. As an alternative, the booking should be marked with a symbol so that you can recognize the guest is staying longer in the house!
11 votesHi Emmeran,
It is currently possible to split a reservation during a guests stay.
You can perform this action by opening a reservation → selecting the “properties” tab. In the section “Split reservation”, select the date and time that the guest will begin their stay in the new room.
Once you’ve select “Ok”, you will be able to view two reservations for the guest. The current reservation will be labelled “Checked in”, and the reservation for a future date will be labelled “Future”.
From here you can move the either reservation to a desired space.
You can find more information on the steps mentioned above in the Mews guide:
https://intercom.help/mews-systems/en/articles/4245552-split-a-reservation
Should you have any questions related to splitting reservations, our customer care team will be happy to assist you.
-
Pre arrival email template
It would be useful to have a mail template to be sent a few days before the guest arrival, as a reminder, but also to let them have directions to the hotel, useful info regarding events during their stay etc.
89 votesHi Mewsers!
We have template called “Before start” which is automatically sent 48 hours before the guest’s arrival.This template is partially customizable. You can customize Subject, Headline, and Paragraph. (please see the attachment)
Find more about the customization of our e-mails in our guide:https://help.mews.com/hc/en-us/articles/360001840877.
Have a great day,
Aneta -
Add date pickers on New Reservation screen.
Add date pickers on New Reservation screen to quickly select dates far in the future.
63 votesHello from the Mews product team. We are pleased to let you know that the new version of this feature request has been released.
Thank you again for sharing your idea!
-
A blank space for TETRIS!
On the timeline sometimes when we have over bookings we need to play the old tetris move some people and re-arrange their stay in order to fit everybody in, however when there is hardly any room you cant simply move the bookings easily. what would be very very VERY useful will be to have a section where you could dump up to 3 bookings in order to make some room while you try to fit everyone in. kinda like a blank space at the top of the timeline or a little pool for tetris you know you can even call…
76 votesHello from the Mews product team,
Thank you for the suggestions and upvotes.
With the addition of the Optimise Space allocation on the timeline, the old tetris game just got easier!
Not only do you have to worry less about playing tetris on the timeline, you can also choose to move reservations to an extra slot from the reservations module by selecting “none” instead of selecting a room number; this action can be performed for several reservations.
You’ll now be able to view the reservation(s) that you have moved in the overbooking slot from the timeline, from here you can easily arrange and rearrange reservations as per your preference, or select the optimise timeline button to automatically move the reservations to an optimal location.
Kind regards,
Aldair -
Give house use another colour
Give house use reservation another colour so they stand out a little bit more and not blend in with the other reservations.
20 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
-
Fellere kleuren
We zouden het fijn vinden als er op de tijdlijn meer met fellere kleuren gewerkt zou worden. Aankomst, ingecheckt, uitgecheckt/ toekomstige boeking.. Dit maakt het onderscheid makkelijker.
9 votesHello Mewsers,
Thank you for sharing your feedback with us. We have recently updated the colors on the timeline to become more vivid.
We would like to invite your to share your feedback on the updates made in the survey attached below:
-
Change room on timeline (drag and drop)
I would like a feature that we had in Fidelio where you could click on the reservation on timeline and the drag and drop it to a new room.
10 votes -
zoom out timeline
We get a lot of overbookings which are not really overbookings we just need to move rooms around to do it.
Currently mews does not allow us to zoom out the timeline far enough to be able to do this. We have many bookings for more than 2 weeks so we cannot see the begginning and end of the booking on the timeline. This means it is impossible to move bookings around on the timeline to be able to fit in the 'overbookings'. this is going to be a huge issue for us if not fixed as we have this…25 votesHello, the monthly view is available in Mews and allows you to display bookings longer than 2 weeks. The moving functionality is currently not supported, but we will consider it in the next iteration.
More details about how to switch between different views on the timeline can be found here: https://help.mews.com/s/article/timeline?language=en_US
Kind regards,
Martin Kucera
Product manager
Mews
-
pijltje upgrade onduidelijk
Het pijltje van upgrade op de tijdlijn is nu veel onduidelijker. Het pijltje voorheen was beter leesbaar. Zou dat teruggezet kunnen worden?
8 votesHello from the Mews product team,
Thank you for sharing your feedback with us. We have recently updated the colors on the timeline to become more vivid.
In this update we have made the ability to move reservations in the timeline more clear.
We would like to invite your to share your feedback on the updates made in the survey attached below:
-
Be able to do a Room Move with a closed bill
We need to be able to move one guest from one room/bed to another one and to edit the reservation even if the account is closed.
20 votesHello Mewsers,
Thank you for your feedback. It is currently possible to move a reservation from one to another both for cases when a bill is closed as well as cases where the reservation has been checked out.
In order to use this functionality, please ensure that the reservation is unlocked. The date range for which you can edit this infromation depends on the editable history window for your property. You can learn more about the editable history window in this guide.
-
Attach tasks to reservations
Implement a direct connection between tasks and reservations
399 votesHi Mewsers!
We are very happy to announce that we have released the functionality that will allow you to attach tasks to reservations.
Curious and want to learn more? Check out the Mews release notes page https://go.mews.com/tasks-releasenotes.
If you have any a few more questions about the feature, contact your account manager or the Mews customer care team.
Kind regards,
Aldair -
Emoji for minors
Create an Emoji for minors for fast visual check.
10 votesHello Mewsers,
We currently have an emoji for minors. In order to view this emoji, please select the "child" option for a reservation.
We will contiue to add new features for child pricing in 2022. You can follow updates and view new features from our release notes page:
- Don't see your idea?