466 results found

1. PayPal as an External Payment Type

   Paypal is an external payment type in Mews Commander, however we cannot send an external payment via the API with this payment type and has to be listed in the notes.

   33 votes

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   idea to upvote  ·  5 comments  ·  Connector API  ·  Delete…  ·  Admin →
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2. Get booking source data via connector reservations

   Hold reservation source data when creating reservations via connector. At the moment source is simply listed as connector. But we need to show whether that researvaton source was email, phone, onsite etc. Currently we are using Salesforce API via connector to create reservations but losing this data.

   8 votes

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   idea to upvote  ·  0 comments  ·  Connector API  ·  Delete…  ·  Admin →
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3. Connector on Server

   Yep, the issues we have that is looks like this mews connector is something you install on a desktop and then manually start it or something.

   We need to have this running on a server as a service/deamon, so it autostarts when we the server is started and not for a user to login and autostart.

   We have it autostarting, and autouserlogin, with locks the screen after a few moniutes, but that is not how it should be running, should be a bit more robust.

   Preferably also with something to monitor (logs, proceses, http requests) so our monitoring can see the health of the connector.

   Can this be added (with some priority) on your roadmap?

   Yep, the issues we have that is looks like this mews connector is something you install on a desktop and then manually start it or something.

   We need to have this running on a server as a service/deamon, so it autostarts when we the server is started and not for a user to login and autostart.

   We have it autostarting, and autouserlogin, with locks the screen after a few moniutes, but that is not how it should be running, should be a bit more robust.

   Preferably also with something to monitor (logs, proceses, http requests) so our monitoring can see… more

   21 votes

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   idea to upvote  ·  Adminjord.sips (Product Manager, Mews Systems) responded

   A short update: we are currently investigating with our team to determine the feasibility of making a cross-platform, Windows-service ready, version of Mews Connector. More news on this investigation in the coming weeks. 

4. Add "Type" property to bills/getAll

   Add property "Type" to the request body of the Get all Bills endpoint, allowing to filter on only 'Invoice' for example.

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   idea to upvote  ·  Adminjord.sips (Product Manager, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

5. Make reservation(s) optional

   There's currently no way to change a reservation's status to "Optional" using the API. There are individual endpoints for confirming and canceling a reservation, but no endpoint for making one optional. A specific endpoint, or an extension to the [PlatformAddress]/api/connector/v1/reservations/update that allows for modifying the reservation state would be great!

   Why? We allow our users to create "Enquired" reservations but they now have no way to make those reservations "Optional" (from our system)

   Thanks!

   7 votes

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   idea to upvote  ·  1 comment  ·  Connector API  ·  Delete…  ·  Admin →
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6. 2-way integration for Mews' key cutters

   Use case: allow guests to eventually check out on Operator tablet by using their key card as an identifier of the reservation/guest that is checking-out.

   Other use cases can include making use of "check-out" features available in key cutter programs such as Salto for increased security

   6 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Connect to RemoteLock

   Connect to RemoteLock - with contactless being the standard, many US hotels are moving to pin/door code locks and would be great to seamlessly integrate code generation, and include in welcome email.

   6 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   
   

8. Filter by Space Name when calling rooms from connector API

   For the connector API it is necessary to retrieve all rooms each time an API Call is made to pull the space feature, this is quite a heavy call for TSH as some hotels have 700 rooms.

   Could Mews consider to introduce a filter by room name ideally?

   This way Ireckonu or another integrating partner does not need to pull all rooms each time.

   2 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Create Bill online check-out

   use case for this is:

   When a reservation is checked out from another app, it creates a bill in Mews through zapier

   2 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Manage product rates depending on the date

    Be able to modifiy the product rate depending on the date booked. For example, if you have "Dinner" as a product and its price is changing depending on the day of the week (weekdays or weekends) or the period of the year (Christmas, August...) it is going to be awesome to be able to change its price for every single day you need to.

    6 votes

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    idea to upvote  ·  0 comments  ·  Booking engine API  ·  Delete…  ·  Admin →
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11. Connector API: to be able to access the resason for OOO rooms through Mews API

    Connector API: to be able to access the reason for OOO rooms through Mews API

    2 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. Salto - encode second room to be opened by the card in field 4 of key creation command

    In the current Salto integration with Mews, Mews only sends one room number/lock id to be encoded in Salto. This presents an operational challenge for properties that have the following room structure:

    6228 - main suite (parent space)
    230 - private room for 2 persons (child space)
    228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
    228-1,2,3,4 - four separate dorm beds

    230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

    In the latter case, a key card encoded for all 6 guests with a reservation occupying 6228 should include access to both 230 and 228.

    In Salto, it is currently not possible to manage mapping 6228 with clients 228 and 230 (i.e. key card encoded for 6228 automatically comes with access to the two child spaces).

    It is recommended that Mews extends key creation message to include "Second room to be opened by the card." in Field 4 described in the table under the section "Command ‘CN’: encode a new guest card." as found in the SALTO Industry Standad PMS Protocol documentation

    In the current Salto integration with Mews, Mews only sends one room number/lock id to be encoded in Salto. This presents an operational challenge for properties that have the following room structure:

    6228 - main suite (parent space)
    230 - private room for 2 persons (child space)
    228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
    228-1,2,3,4 - four separate dorm beds

    230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

    In the latter case, a key card… more

    5 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

13. Create/Edit Vouchers and Voucher Codes via API

    Adding functionatlity to create/edit vouchers and their codes would be useful for a number of use cases.

    Firstly in my opinion the Mews process for creating this is a little clunky, especially if you want to track the usage of each VC as it needs to be it's own Voucher, there's no way to track the codes within that voucher.

    Therefore lets say you have a staff friends & family rate, and you want the voucher code to be the employee name so you can track usage and abuse of the incentive.

    Creating additional codes for an already created voucher is one thing but as I said above you can't track individual codes. For this reason you need to create a new voucher. Now imagine you want this code to work across all your properties and you have a large portfolio, you have to create the voucher/code within each property. Lets say you have 100 employees across 10 properties (arbitrary numbers) this means the creation of a total of 1,000 vouchers in total, in order to be able to track them. Now amplify that to 1000 employees across 50 businesses... For each new employee, for their unique code to work you'd need to create 50 vouchers, one for each property.

    Doing this via an integration would be so much quicker.

    Other use cases are marketing campaigns where you want a unique voucher per campaign to track the ROI of each.

    Adding functionatlity to create/edit vouchers and their codes would be useful for a number of use cases.

    Firstly in my opinion the Mews process for creating this is a little clunky, especially if you want to track the usage of each VC as it needs to be it's own Voucher, there's no way to track the codes within that voucher.

    Therefore lets say you have a staff friends & family rate, and you want the voucher code to be the employee name so you can track usage and abuse of the incentive.

    Creating additional codes for an already created voucher… more

    8 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. Different attribution channels for revenue in Google Analytics

    All the traffic in Google Analytics gets attributed to "Direct".
    Develop the possibility to attribute revenue to different channels such as "Paid" and "Organic" or others.

    3 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. Pre-Authorizations - correct wording

    Hi Mews team,

    We are using Mews Distributor for our Pay on Arrival dates with activated 1% Pre-authorization on credit/debit cards.

    However, the Distributor states that customer will "pay" the 1%.
    For example, if the whole booking costs £350.00, the customer will be pre-authorized for £3.50.
    Mews Distributor currently states that the customer will "pay £3.50".

    This is incorrect, as full payment, not a remainder, will be taken on arrival.

    Can we please have the wording changed from "pay" to "pre-authorized" or similar.

    Thanks!

    4 votes

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    idea to upvote  ·  0 comments  ·  Booking engine API  ·  Delete…  ·  Admin →
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16. Kaba Ilco

    A connection so that we can cut keys with Kaba Ilco via Mews.

    1 vote

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

17. Manually set the default date in the booking engine

    The booking engine always defaults to tomorrows date
    
    · Given that we are a seasonal property please can we default to our winter opening date... as irritating for people to search for rates over the period that we are closed

    5 votes

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    idea to upvote  ·  AdminJosef Lapka (Admin, Mews Systems) responded

    Review of Mews Search starting and in exploration phase

18. Add more actions possible into Mews through Zapier

    By doing more actions Mews to Mews on Zapier we would be able to have an infinite possibility of automations in various fields such as :
    - payments : charge 50% remaining of a flexible rate, 30 days before arrival
    -preauthorisations : on day of arrival, charge automatically the preauthorisations. If failed send email to team and guest...
    - out of order : if maintenance issue task, turn property to OOO
    -...
    If doable the possibilities would be endless and allow advance users through automation to personalize/automate their PMS

    3 votes

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    idea to upvote  ·  AdminJosef Lapka (Admin, Mews Systems) responded

    Thank you for sharing your idea. We opened this up for voting by our community to see how many more properties would love this idea.

19. get-all-reservations is not returning CompanionIds

    I guess this is a bug in the API.
    The call never returns any CompanionIds within a reservation. The companions have been added both, by API Call and via the MEWS frontend

    1 vote

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    idea to upvote  ·  1 comment  ·  Connector API  ·  Delete…  ·  Admin →
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20. Pre tick the box « I’d like to receive marketing updates » ?

    Would it be possible to pre tick the bow "I'd like to receive marketing updates"?

    3 votes

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    0 comments  ·  Booking engine API  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.