URGENT - need to refund a card and it won't give me the option to refund!
the payment tab does not show the three vertical dots to do a refund.
invoice has been rebated and of course you are not allowed to do negative payments.
frankly this is the worst part of mews - rebates and refunds!
booking.com is waiting to refund guest so URGENT matter to solve
Franziska Gartmann commented
Hi Simone. Was it paid by credit card? We had this issue once and it turned out to: If the credit card has been charged by normal credit card terminal, you would have to make a credit note on the terminal also and won't be possible through MEWS. Explanation is the Anti-Money Laundering law: The credit has to be made by the same way, the charge has been done.
Perhaps this will help you :-).