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Global and Regional Needs

This forum is your space to share ideas related to how Mews products can better serve location specific requirements. Whether it’s a city-specific tax or compliance with broader regulations like the EU GDPR, we want to hear from you! Explore our four categories:

  • Compliance: Share ideas that help us meet legal requirements related to data, security, and reporting to authorities
  • Taxes: Discuss tax-related concepts, rates, and calculations
  • Localization: Propose ideas for adapting Mews to new languages and regions
  • Other: Got an idea that doesn’t fit the other categories? We’re all ears!

Global and Regional Needs

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121 results found

  1. The VAT rates applied cannot be extracted through the rates/getall API call or any other calls yet.

    This is the "Tax Rate" field shown when you view a rate in the Mews website.

    Due to various changes over the last year, this is crucial to have for reporting.

    9 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. The Mews T&C's need to be accepted by the guest when making a booking via the Mews Distributor. These T&C's are in English, but some guest find that hard to read. It would be great to have this available in local languages.

    9 votes

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  3. Please use ISO country codes. There are countries with code GB, and reports, bills, customer profile following comes out: United Kingdom of Great Britain and Northern Ireland
    It occupies 3 lines on an invoice; each report pulled in excel has a wide gap to type the whole country name.
    Please change system as I think most people working in hotels, hostels, campings, and so on, are very well aware of country codes such as: CH, IT, DE, GB, US, CI, ....

    9 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Would be great to base automatization not only on the rate groups. For example city tax can not be excluded from booking.com collect reservations, but are from booking.com hotel collect ones. This way it would be possible to create different rules for them.

    9 votes

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    0 comments  ·  Taxes  ·  Admin →
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  5. 9 votes

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    idea to upvote  ·  0 comments  ·  Taxes  ·  Admin →
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  6. Currently when you create a routing rule you can select a product category to be routed. However when doing so you need to also select either the nights or city tax to be routed. It would be good if you could select just a product category.

    8 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Some small changes in the usability:
    - Simplification of the date input for reports and reservation window, in which the start and end correlate to each other. If I select a start date in the future, the end date will also appear in the future, similar to the reservation input.
    - Make grayed numbers selectable at the date of the next month.
    - Extend reservation and manager report by another date input for the following functions: how many bookings were made in time period X for time period Y.
    - Enable statistics showing which nightly added products are assigned to…

    8 votes

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    0 comments  ·  Taxes  ·  Admin →
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  8. There is a specific "Counter" in Mews for the registration cards, but there is no report we can get sorted by Registration Card Number.

    In our case, we must register each guest (using a correlative registration number) at the time of check in.

    One of the reasons is that the Authorities / Country Administration requires from the hotel, a city tax report that consists in a list of guests sorted by registration number, that includes personal information and details of the stay.

    If we can get a list of invoices in Mews (using the Invoice Counter), why is it not…

    8 votes

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    2 comments  ·  Taxes  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. We use resort fees at our property and have product rules in place so they are automatically attached to rate groups however this is never displayed on the distributor. It only appears once the reservation has been booked and can seem to some guests as a 'surprise fee' if they do not read the fine print.

    Would be best to have a resort fee option built or be able to include products on distributor without them being displayed as an addition to nightly rate but within the 'Fees and Taxes' section.

    The option to include price in offer does not…

    8 votes

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    0 comments  ·  Taxes  ·  Admin →
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  10. 8 votes

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    0 comments  ·  Compliance  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Invoices compatible with peppol invoicing. Mandatory from january for b2b!

    7 votes

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    idea to upvote  ·  1 comment  ·  Compliance  ·  Admin →
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  12. In order to reduce the Check In Queue, we would like to give our customers the opportunity to pay their pending City Tax and additional costs in advance.

    We figured sending an automatic payment request link 2 days in advance would be a good solution for that, but as is, there's no possibility to send out requests in bulk, nor automatically.

    Another issue might be that reservations using Virtual Cards would still have the entire amount outstanding, so it would need to be able to recognize that.

    7 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. All properties in the Alto Adige region have to report to the Landesverband der Tourismusorganisationen Südtirols (LTS) extranet. The following information must be reported per reservation or even per guest and it takes a lot of time to manually enter. Clients in this region would prefer automatic reporting.

    Information reported via LTS portal:

    Police Report
    ISTAT
    City Tax
    Brixen Card: Holiday card for guests plus all public transport of the South Tyrolean integrated transport network (this is offered in Bressanone province). Also requested from some Austrian clients.

    7 votes

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    Hello Mewsers!

    Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.

    You can share a link to this request with your colleagues and fellow hoteliers so that they too can upvote the request.

  14. New search criteria to find and add Companies by the Tax Identifier.
    Example: Creating reservation and adding company by the tax identifier instead of the name.

    7 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. 7 votes

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  16. 7 votes

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    0 comments  ·  Taxes  ·  Admin →
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  17. 7 votes

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  18. 7 votes

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  19. This idea is about supporting additional translations in Mews Analytics.

    Requested languages:
    - French

    6 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. When a stay is extended and the original bill (with the city tax) was already closed, no city tax is automatically added on the new bill for the extended nights.

    6 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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