automatic e-mails by source
Automatic e-mails are currently sent to all guests with an e-mail adsress. However, even OTA-guests-addresses (generated by the OTA for the communication via an extranet) are count. This leads to situations when our coded template is being sent to e.g. a booking.com-customer and basically unreadable in the extranet messaging tool. we would suggest either switch on/off-function by source or different templates by source (e.g. simplified versions/text only) for OTA guests
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Hotel Fiescherblick commented
this would be very helpful. are there news for this topic?
Nikoloz Cherkezishvili commented
Very good point this is very important as some text are getting hidden by OTA's and it doesn't provide correct information