automatic e-mails by source
Automatic e-mails are currently sent to all guests with an e-mail adsress. However, even OTA-guests-addresses (generated by the OTA for the communication via an extranet) are count. This leads to situations when our coded template is being sent to e.g. a booking.com-customer and basically unreadable in the extranet messaging tool. we would suggest either switch on/off-function by source or different templates by source (e.g. simplified versions/text only) for OTA guests
klara
shared this idea
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Hotel Fiescherblick
commented
this would be very helpful. are there news for this topic?
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Nikoloz Cherkezishvili
commented
Very good point this is very important as some text are getting hidden by OTA's and it doesn't provide correct information