319 results found
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Credit Card Signature via Email
When guests book reservations with credit cards (distributor, commander), it would be really nice if they can be sent an email to digitally sign for and accept the credit card information in order to guarantee their reservation. This might help us avoid losing chargebacks as much and also help us enforce cancellation policies (which are currently unenforceable due to no token/signature for no shows).
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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second email field on guest profile
we sometimes have the need to register both the guest work and private email. a second field would therefore be handy as currently you are not able to put it anywhere. same for phone numbers.
yes, you could add this to the internals, however when looking up the guest contact details you tend to stay only on the profile tab and not search further!14 votesReview of Mews Search starting and in exploration phase
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Profile creation for non-hotel guests when using Mews POS
When customer is using PMS and POS, a guest profile needs to be created in Mews when guests are ordering via Mews POS.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Invoice request on registration cards
So for us it would be quite useful to add an option for guests to choose if they want to receive an invoice. Also an extra box if they wish to have company details in there would be great. This way we can send invoices to guests when they want it and also how they want it.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Make cashlist the standard
For people without valid credit card
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Cashlist groups
Make it possible to put whole groups at once as cashlist instead of having to do every name one by one
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Be able to click on guest name or other parts in task description to direct to the reservation or bill the task applies to
Currently when there is a task i.e. saying a payment request was missed, one has to copy paste the name of the guest to search for the actual payment request. A direct link would be better
19 votesReview of Mews Search starting and in exploration phase
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Reservation payment update should also trigger routing rules
Some OTAs allow the customer to change Onsite payment to Online Prepaid reservation up until the check in.
Currently the routing rules do not trigger when the payment option updates.We would appreciate if the routing rules trigger when the payment updates into "Online Prepaid" so that we do not accidentally charge the guest twice.
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Ability to set credit limits on bookings
We would love the ability to set room charge/credit limits on customer accounts.
For example, if we would like a guest's room charge account to not exceed $300, it would be great if we could set a limit in MEWS so room charge function is blocked once guest hits $300. From an operations perspective, this would help limit excessive room charge bills. From a sales perspective, we often release promotions that include a set level of 'credit' for the guest to use inhouse on F&B at the property.
3 votes -
Limitations for privilages - cant go beyoned price unless it was already paid for
Hello everyone,
we wanted to ask you if it is possible to create new privilage where as if we take pre-authorization for extrases for "x" sum, the receptionist would not be able to create extrases in value bigger then the "x". Therefore they wouldnt be able to add anything to guest unless it is already paid for.
1 vote -
Emails automatiques pour les groupes (blocs)
Lors de la création d'un bloc de réservation (bloc de disponibilité), il faudrait que l'on puisse envoyer des email automatiques au Booker : Devis + rappel d'échéance. De la même manière que les réservations individuelles.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Child recognition
Distinguish in the booking in some way (e.g. an icon) who is an adult and who is a child
1 vote -
Identify a guest as a "smoker"
it is sometimes important to know that a guest is a smoker to ensure they are allocated a room where this is allowed. nowadays most establishments are non-smoking and smokers are the exception rather than the norm.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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1 Task to multpile reservations
When adding multiple reservations to one gast profile, it would be beneficial to copy paste all the tasks to the other reservations. Therefore, it would be beneficial to add more reservations to one task. or an option to copy and paste a task.
38 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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registration form
We take a print out for the registration form and take sign of guest for at check in. It is a A4 paper and the registration detail on the page takes only 30% space rest of the page is empty instead is you can give some more flexibility for the hotel to add whatever the need and use that remaining space like having a draft that has all the option either mews create it or hotels can add if they need some more info on the registration so in short mews can create an outline and the hotel can add…
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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More detailed summary
Group summary has poor data. More detailed summary would be perfect for group reservation.
Extra information:
-Reservation ID
-Name per reservation ID
-Arrival - Departure per reservation ID
-Conpanion per reservation ID
-products per reservation ID such as bike rental, extra bed1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Expand and manage RESERVATION PORPOUSE LIST
Allow admin user to manage, add or remove items in the RESERVATION PORPOUSE LIST field as works for SEGMENTS in order to get a better segmentation and structured data.
That is a very easy and fast deployment... Thank you for your collaboration and patience!
1 vote -
Upgrade Feature
Upgrade feature to be changed from a bird back to original
1 vote -
Booking.com Integration: Transfer guests nationality to Guest profile in Mews
A guest booking with booking.com. The guest nationality is not transferred to the guests profile in Mews when using Mews's own booking.com integration. Booking.com clearly states the nationality of the guest with a flag and the country of origin's name.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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being able to set a restriction to limit arrival day
We have offers whereby we need to restrict on what day the arrival day can happen (i.e. no arrival on monday or tuesday). the offer may be valid for 6 days maximum, so we do not wish to close out on the monday and tuesday. we just need to be able to set the arrival day from wednesday to sunday.
2 votes
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