Customizeable Email Templates
We need more customization options in the mail templates. To create a new template and choose when it is sent would be greatly beneficial. We also need more options to customize the existing templates, we should be able to use all existing placeholders in all emails, so for example we could include just arrival date or number of guests, without departure date and rate.
Alexa
shared this idea
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Felix Helbling
commented
Currently in Mews is apparent when a guest has a birthday during their stay at the hotel. However, for guest retention, it would be helpful if a birthday email is automatically sent to existing guests. This could be linked to a special offer, for example. - It would be ideal if this birthday mail could be sent directly from Mews. - Alternatively, it would also be conceivable if a link could be made with Zapier. Currently there is no trigger field in Mews, which can be used for this purpose.
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Felix Helbling
commented
Is there a possibility to create a report every day with the guests who have a birthday today?
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Laura Jimenez
commented
i would like to send an email to all guests staying with us for example in july & personalise each mail with the guest name
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Alex Iuhas
commented
It will be great if there will be the possibility of creating new email templates that we can send manually to any reservation that we want. This will save us a lot of time for example for all the reservations we have to charge with POS and the credit card is denied, we have send an email manually one by one in each case. It will be much easier if we can create new email templates on our own for cases like this.