Merge guest profiles based on multiple details
When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.
Front Office
shared this idea
👋 We're pleased to let you know that the ability to merge guest profiles based on matching phone numbers was released in December 2024 as part of an initiative to help you keep guest data accurate while reducing manual work. You can read the release note and view the corresponding help guide for further detail.
Thank you for sharing your suggestions with our product development teams!
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Robin Koetje
commented
I will echo this request 100%. This is going to be critical for us in our CRM efforts to be able to effectively manage multiple customer profiles with the same email addresses. this ties into many of the other feature requests on this board for Profile Management.
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Franziska Gartmann
commented
Since over 1 1/2 years this idea is put to "upvote" and nothing happend. Is there anything going on for this issue?