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Merge guest profiles based on multiple details

When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.

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Front Office shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded  · 

Hello from the Mews product team. 

Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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  • Robin Koetje commented  ·   ·  Report

    I will echo this request 100%. This is going to be critical for us in our CRM efforts to be able to effectively manage multiple customer profiles with the same email addresses. this ties into many of the other feature requests on this board for Profile Management.

  • Franziska Gartmann commented  ·   ·  Report

    Since over 1 1/2 years this idea is put to "upvote" and nothing happend. Is there anything going on for this issue?