There are many different reservation situations and entry points (direct phone, direct email, waiting list, etc) but all converge to the same point: we need the card details before confirming. Making this optional reservation capture payment details would solve it all in one go.
Instead, we have to implement different work arounds with differents emails and lot's of manual tasks and reminders.
This feature would have lot's of value.
Thanks in advance.

Problem
A guest can currently confirm an Optional or Inquired reservation in one click, from the Guest Portal or the confirmation email, without entering any payment method. The reservation flips to Confirmed with no card attached, and there is no easy way to spot which confirmed reservations are missing card details. This leaves properties exposed: the guest can cancel last minute or no-show with nothing to charge, and staff have to manually check every reservation and chase the ones without a card. Optional reservations also do not auto-expire, so an unconfirmed, unpaid option sits on the calendar until someone releases it by hand.

Proposed solution
Add a setting, at rate group or property level, called something like "Require card to confirm reservation." When enabled:
- An Optional or Inquired reservation cannot be confirmed in the Guest Portal until valid card details are entered.
- Card entry is what triggers the confirmation, the same way the Booking Engine and channel manager already work today.
Optionally, tie it to the existing release date so any option still without a card by the deadline is released automatically.

Benefit
- Secures payment up front and removes the manual verification and chasing.
- Cuts no-shows and last minute cancellations on direct and phone bookings.
- Brings Optional reservations in line with how the Booking Engine already behaves, and matches what several other PMS offer as standard.

Ce sont les bases des réservations. Ce n’est même pas essentiel, c’est primordial.

Ich verstehe, dass du möchtest, dass deine Gäste, wenn sie ein Angebot für eine Reservierung im Status „Option“ erhalten, diese über den Link in der Angebots-E-Mail bestätigen und an diesem gleichen Link eine Kreditkarte eingeben müssen, um die Buchung zu garantieren.

Derzeit unterstützt Mews nicht, dass die Kreditkartenzahlung verpflichtend ist, sobald der Gast eine optionale Reservierung aus dem Angebot/der optionalen Buchungs-E-Mail bestätigt. Gäste können die Option bestätigen, ohne eine Karte hinzuzufügen; der erste Zeitpunkt, an dem Mews die Kartenabholung für Direktbuchungen durchsetzen kann, ist während des Online-Check-ins über das Gästeportal oder über eine separate Zahlungsanforderung, die du ihnen schickst.

Online confirmation via credit card is an absolute must and standard in the hospitality business. Since 5 years Mews didn't address this issue. Concerning!!!!

It's been five years since you launched the vote. Ninety-two people have requested this feature. Do we have to wait another five years?
It's essential for a hotel to automate reservation confirmations by registering a payment card.

Assuming an individual reservation in the optional and inquired status, the Guest can confirm or cancel the reservation; however, confirming the reservation does not automatically require providing a card for the guarantee; is it possible to change the process for individual reservations in the inquired and optional status so that when the Guest clicks confirm, it automatically transfers the Guest to the online CI, where providing a card is required?

It is of the utmost importance to settle this step while confirming the reservation!!

Dear Mews Team, this is really crucial for our operations, we cannot accept bookings without credit card details, please resolve asap, thank you! Tini from Hotel Oderberger

We love the optional booking feature and see a great conversion on "bookable quotes", especially within our availability blocks. When guests confirm an optional booking, they need instructions on how to add their credit card via online check-in . When a guest reservation generated in the avaialbility block confirms, the payment calculation derives from the 2nd scheduled payment policy taking 75% of the payment when we only require 25% to confirm. We would love to see a flow through to add payment after confirming optional booking and the system recognition of the deposit scheduled payment over final balance settlement

This is a critical point !!!! Including credit card collection as a standard step to secure reservations for our business operations, is not just useful, it’s essential.

Everyone knows that for a definitve confirmation you should need to guarantee the reservation. Therefore Credit Card should be mandatory, otherwise the reservation shouldn't be confirmed.

100% true. How is it possible that a system that focuses that much on payment automatization doesn't ask for a CC in order to confirm a reservation.

For a guest to confirm an optional reservation, entering credit card details must be mandatory. (Currently, the guest confirms first and only enters the details afterward if they want to, as it is not even a required field.)

Wanneer een gast zijn/haar boeking bevestigd via de knop "Bevestiging" via de mail met de optionele boeking wordt er niet naar CC / aanbetaling gevraagd.
Dit zou wel wenselijk zijn zodat je altijd CC / aanbetaling in MEWS hebt staan en je niet voor verassingen komt te staan wanneer je je aankomsten checkt en er niets in het profiel staat.

It's incredibly clear and urgent!
This needs to be a top priority: allowing an option to be validated without an associated payment method is illogical. A big thanks to the technical teams for making this a priority please as this will save us from having to follow up with guests to secure a payment guarantee...

So obvious, so urgent!
This should be a functional priority: being able to validate an option without an associated means of payment is nonsense.
Thank you to the technical teams for putting this at the top of the pile...
This will avoid having to chase after guests to get a payment guarantee.

When potential clients are choosing to confirm a reservation via Optional booking quote, they are not directed to input thier credit card. They have to search for this feature. The PMS does not require a credit card to confirm these reservations leaving more follow up work on operations and creates confusion for the guest. Autofill the guests credit card to confirm the reservation would alleaviate a lot of head aches.

Hello,

When this integration will do ? It is very important. Thx

Hello! I agree and support the request for mandatory creditcard-details when a guest confirms an offer.